Sydney Airport Guide

At a Glance


Sydney International Airport
Mascot NSW

Departure Information

Domestic: Virgin Australia counters are staffed
Mon-Fri 5:00am - 9:00pm
Sat 5:00am - 8:00pm
Sun 5:00am - 9:00pm

During these times staff are available to process bookings and changes. Note: Staff are unable to accept cash or EFTPOS payments after 8:00pm.

International: Virgin Australia International counters are staffed 3 hours prior to departure for flights to Los Angles and Abu Dhabi. Counters for all other international flights and manned 2 hours prior to departure.

Staff are available at this time to process bookings or changes.

Arrival Information

Baggage carousels are located in the Arrivals Hall. Information monitors display flight carousel numbers for baggage collection points.

Baggage Services is located in the Arrivals Hall, Ground floor.

Transfer Between TerminalsTrain passes are available for all connecting Virgin Australia flights and a bus service is available for all connecting Virgin Australia International flights.
The Virgin Australia loungeVirgin Australia Terminal Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level. Select Guests can also access Sydney Lounge Premium Entry and Premium Valet, with direct kerbside lounge access at the western end of Terminal 2 on Departures Road.

Transport Information

ParkingLong term parking is available from Airport Parking. Virgin Australia guests can save by booking online and save.
TaxiSheltered and supervised taxi rank located outside the terminal
Car RentalsCar hire desks located inside the terminal. Pre-book your rental and save.
Private Chauffeur ServiceEnjoy chauffeur service and private sedan transfers thanks to our partner Brunel from $55*

Airport Facilities

ToiletsToilets are located throughout the airport, disabled toilet facilities are also available.
Baby Change RoomsLocated throughout the airport.
ATMsLocated throughout the airport.
InternetLocated throughout the airport.
Currency ExchangeLocated throughout both terminals, or pre-order your currency before you depart.
Duty freeLocated in the International Terminal
Business Facilities

The Virgin Australia lounge offers meeting rooms for lounge Members to hire seven days a week.

View more information on meeting rooms within the Virgin Australia lounge.


Guests requiring assistance can be escorted to and from departure/arrival gates. Ask a team member for assistance.