Air New Zealand

You will need to check in with the carrier operating your flight.
Note: The operating carrier will be included on your itinerary and would have been clearly displayed on the website at the time of booking.

Information screens at airports display flight information concerning applicable Virgin Australia and Air New Zealand flight numbers.

Through-check

Through-check is an easy way for guests, with connecting flights with the same carrier, to check in and transfer between flights and domestic and international terminals.

• Through-check is available to guests with connecting flights on the same carrier, who have purchased tickets within a single booking.
• For multiple flight journeys, baggage will be tagged to the final destination. Guests will need to collect their baggage at their first point of entry when arriving into Australia or New Zealand.
• Guests checking in for multiple flights within the same journey will be provided with a transfer wallet – with information on how to transfer from one flight or terminal to another. Note: Your baggage will be tagged through to your final destination, however you will need to proceed to either the transfer desk or check-in counters of your onward flight to check in and receive your boarding pass.
• Guests who elect to use a self-service kiosk to check in for an Air New Zealand onward Domestic flight, will need to remove their old baggage tags and replace them with the new tags generated at the kiosk. Failure to do so could result in your baggage not being loaded onto the aircraft and or reaching your final destination.

Velocity Platinum and Gold members, Guests travelling in Premium Economy and Virgin Australia lounge members, receive complimentary entry into Air New Zealand's Koru Lounge, at airports throughout Australia and New Zealand when travelling on trans Tasman services or within New Zealand . Velocity Platinum and Gold members also enjoy access when travelling on Virgin Australia operated services between Australia and the Pacific Islands, Bali and Port Moresby.*

Airpoints Gold Elite, Gold members (plus Silver single pass entries) and Koru Club members receive complimentary entry into the Virgin Australia lounge, at airports in Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and Mackay.

*On the same day of travel only. Lounge access is not available with flights from New Zealand to the Pacific Islands, on flights departing Fiji or Rarotonga, or when flying on Air New Zealand operated services from Australia to Rarotonga and Norfolk Island.

Virgin Australia and Air New Zealand both offer a great variety of in-flight services.

To see what food and drinks, entertainment and comfort services are available on your flight, logon to Virgin Australia or Air New Zealand.

Velocity members can earn and redeem Velocity Points and earn Status Credits when travelling on eligible Air New Zealand services.

For a full list of benefits when flying with Air New Zealand, visit Velocity’s benefits-at-a-glance.

Airpoints can earn and redeem points when travelling on eligible Virgin Australia services.

The following information is for guests arriving into Australia on an Air New Zealand flight, and connecting onto a Virgin Australia flight.

Arriving into Sydney with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. Turn left immediately after Quarantine (before entering the Arrivals Hall) and enter the Seamless Transfer Lounge. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal.

Arriving into Brisbane with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the Domestic Transfer Desk. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive an Air Train pass, to use to transfer to the Domestic Terminal. Upon arriving at the Domestic Terminal, make your way to your departure gate.

Arriving into Melbourne with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and make your way upstairs to the first floor. Check in for your domestic flight at a Virgin Australia check-in counter. Note: Melbourne’s International and Domestic terminals are connected.

The following information is for guests who have an Australian domestic departure (check-in), and need to connect through another domestic port onto an international Air New Zealand flight.

Domestic Check-in Connecting through Sydney

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the transfer lounge at Gate 37. You will then be shown downstairs to the transfer bus – which will take you to the International Terminal. Upon arriving at the International Terminal please proceed to the check in counters for Air New Zealand to receive a boarding pass for your international flights.

Domestic Check-in Connecting through Brisbane

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and an Air Train pass to use in Brisbane. Upon arriving in Brisbane, proceed outside to the Air Train which will take you to the international terminal. Upon arriving at the International Terminal please proceed to the check in counters for Air New Zealand to receive a boarding pass for your international flights.

Domestic Check-in Connecting through Melbourne

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port. Upon arriving in Melbourne, make your way to the Air New Zealand check in counter located at the international departures area. Here you will receive a boarding pass for your international flight. Note: Melbourne’s Domestic and International terminals are connected.

* This free transfer service is available to guests who have booked a formal connecting journey. If you have purchased two separate tickets, you will be required to collect your baggage and check in for your next flight at the transfer port.

Baggage allowances for Virgin Australia (VA) and Air New Zealand (NZ) Codeshare flights.

Fares booked through Virgin Australia, with a VA flight number, are entitled to Virgin Australia’s baggage allowances, regardless of the flight’s operating carrier.

Fares booked through Air New Zealand, with a NZ flight number, are entitled to Air New Zealand’s baggage allowances, regardless of the flight’s operating carrier.

Note: Applies to journeys within the same booking. Baggage allowances may differ for separate bookings or separate tickets.

For more information relating our Codeshare partnership, please contact:

• Virgin Australia
• Air New Zealand