If you need to change or cancel your flight once you have checked-in online, please contact us or your travel agent.
All bookings can be viewed online via Retrieve Bookings Details.
All bookings can be cancelled; however some bookings are non-refundable and may attract cancellations fees and surcharges.
For specific information please refer to the fare rules on your itinerary or to our Fees and Surcharges policy.
Virgin Australia flight bookings made after 12 January 2013 can be cancelled online or by contacting our Guest Contact Centre.