Holidays Privacy

Blue Holidays is committed to protecting your privacy in accordance with the highest consumer protection standards. In summary, while you should read each provision in this Privacy Policy, you note that by using the Blue Holidays website:

• You agree that if you disclose your personal information to us, we may create a database record about you;
• If you register on our website, download any materials or conduct any other transaction, you agree for us to collect information necessary to provide you with the service you have requested, and you agree that this information may be disclosed to service partners (who may be third parties) for those purposes; and
• Your continued use of the Blue Holidays web site indicates your agreement with any future changes in the Blue Holidays Privacy Policy.

What information is collected and how do we use it?

Blue Holidays will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our web site. Blue Holidays collects information from you at several different points on the site:

1. Request for Purchase of Products and Services

(a) What information is collected?

• Personal information you provide when you request a product or service from us such as your intended travel dates, place of departure, intended destination and whether you are an adult or a child; Personal information you give us when you make a holiday booking such as your name, address, telephone numbers, e-mail address, credit card details; and
• Any other information that you may provide in order for us to provide you with any product or service you may request from time to time.

(b) Why do we collect it?

• To allow us to process and complete your travel reservations and purchases.
• To send you email confirmations for your reservations and purchases.
• For our Guest Contact Centre consultants to contact you when necessary.

2. Online Surveys

(a) What information is collected?

• From time to time, Blue Holidays may employ the services of a third party to conduct market research surveys on our behalf. You may choose to participate in our surveys, and your answers to our survey, as well as your contact information may be kept on record, and will be protected in a manner that is consistent with this privacy policy. Please note that the information you provide through our surveys will be used on an aggregated basis unless we inform you otherwise beforehand.

(b) Why do we collect it?

• Blue Holidays conducts market research surveys in order to learn how improvements can be made to our site.

3. Customer Contact

(a) What information is collected?

• You may choose to provide feedback to Blue Holidays, for example through email or letters. The comments in your feedback, as well as your contact information like your email, if provided to Blue Holidays, may be kept on record.

(b) Why do we collect it?

• The feedback that you choose to provide is valuable in helping Blue Holidays make improvements to our service to you. In order to follow-up on the feedback you have chosen to provide, Blue Holidays may correspond with you using the contact information that you have provided.

4. Other Computer Information

(a) What information is collected?

• Session information such as IP (Internet Protocol) addresses, browser types, operating systems are also used for Blue Holidays' system administration.

(b) Why do we collect it?

• Session information will allow us to enhance your experience on Blue Holidays by allowing us to troubleshoot technical issues as well as to improve our site usability.

Who do we share your information with?

1. Blue Holidays is the owner of the information collected on this site. We do not sell or rent individual personal information to third parties and have no intention to do so in the future.

2. We may disclose your personal information on occasion to third parties who work with us. Some of these third parties may be located outside your home country, in countries such as Australia, Cook Islands, Fiji, New Zealand, Singapore, Vanuatu, and Samoa. The information will be protected in a manner that is consistent with this Privacy Policy. Disclosure will be made in the following scenarios for the following purposes:

    (i) When you purchase or reserve travel on Blue Holidays

    To successfully complete your travel reservations or purchases or otherwise implement our terms of service, your personal information is provided as needed to Blue Holidays' third party product and service providers and distributors including the airlines, hotels, car rental agencies or other third parties authorised by Blue Holidays.

    (ii) When third parties perform services on behalf of Blue Holidays

    In our efforts to continually improve our site, Blue Holidays may employ the services of third party companies to perform projects such as market research surveys on our behalf.

    (iii) When required by law to disclose the information

    (iv) With your prior expressed consent

    (v) To protect the rights and property of Blue Holidays.

3. Links may be present on the Blue Holidays site which result in you leaving the Blue Holidays site and being taken to other third party web sites. You should note that any information that you provide to these third party web sites are not subject to the Blue Holidays privacy policy, and we strongly recommend that you be aware of their privacy and security policies.

4. Blue Holidays may also work with third parties that serve ads to this site. Information that may be disclosed to such third parties will be anonymous.

5. You should also note that the processing of information on the Blue Holidays site and the transmission of transaction messages relating to your travel reservations or purchases, including your personal data, may involve transmissions over various networks (which may not be secure) and to various countries (including Singapore) and further processing and storage of data in such countries.

You have control over your information!

You can sign up for V-mail and be informed of the latest promotions from Blue Holidays! To subscribe or unsubscribe to V-mail, please use the V-Mail management tool.

2. Accessing your information and retention of information

We will only withhold your access to such information in extremely limited circumstances where it is permitted by law, such as:

    (i) where it might be dangerous if you were to have it;

    (ii) where it might prejudice an investigation currently underway;

    (iii) where it relates to court proceedings and may be subject to the discovery process;

    (iv) where it may relate to a commercially sensitive decision-making process; or

    (v) where other individuals' personal information is contained in the same record.

Blue Holidays may retain your information for a period of 7 years from the date you last accessed your account.

3. Minors

As we cannot distinguish the age of persons who access our site, a blanket privacy policy is applied. Blue Holidays does not intent nor does it seek to receive any personal information from minors. Should a parent or guardian have reason to believe that a minor has provided Blue Holidays with personal information without their prior consent, please contact us to ensure that the information is removed and unsubscribe them from any promotional contact opportunities.

4. Security

Blue Holidays has implemented technology and security features to safeguard the privacy of your personal information. A secure server protects your personal information. Additionally, with Blue Holidays, you can be assured that the information you provide to Blue Holidays is transmitted using Secure Socket Layer (SSL) encryption. If you become aware of any security breach, please let us know as soon as possible.

We have internal procedures in place requiring our employees and data processors to respect the confidentiality of any personal information held by Blue Holidays.

Blue Holidays will endeavour to take all reasonable steps to keep secure any information which we hold about you. Your information is stored on secure servers that are protected in controlled facilities. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot be responsible for any event arising from unauthorised access to your personal information. Blue Holidays will not be held responsible for events arising from third parties gaining unauthorised access to your personal information.

Please note also that Blue Holidays may use overseas facilities to process or back up its information. As a result, we may transfer and store your personal information to our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.

5. Contact us

If you have any queries regarding our Privacy Policy, or should you have reason to believe that a breach of privacy has occurred, please submit your concerns to Privacy@blueholidays.com.au.

6. Changes to the Blue Holidays Privacy Policy

Blue Holidays may amend this Policy from time to time. If we make any substantial changes in any way we use your personal information, we will notify you by posting a prominent announcement on our web pages or by way of an e-mail and you will have a choice as to whether or not we may use the information in this different manner.

Thank you for taking the time to understand the Holidays Privacy Policy.