IMPORTANT MESSAGES:

Unsolicited Phone Calls

Bookings

Select a Seat

Seat Selection

information Domestic definition

Advance Seat Selection

To make flights as comfortable as possible, we offer eligible guests the opportunity to select a preferred seat before boarding.

Advance seat selection can be made at time of booking online or via our Guest Contact Centre; after a booking has been made via Manage Booking or our Guest Contact Centre; or at the time of check in.

Preview and pick your favourite seat, view our seatmaps.

Important Information

  • We are unable to guarantee seat selection requests as they may need to be changed for operational or safety reasons
  • Guests will not be contacted if changes to seats occur prior to check-in
  • For privacy reasons, we are unable to advise the seat selection of passenger’s that are not on your itinerary
  • Eligible guests who have specific seating requirements or special needs should ensure this information is passed on to our Guest Contact Centre or Travel Agent to ensure they are allocated an appropriate seat as per their specific needs
  • Some specific seats may not be available through advance seat selection.

information International short haul definition

 Advance Seat Selection

To make flights as comfortable as possible, we offer eligible guests the opportunity to select a preferred seat before boarding.

Advance seat selection can be made at time of booking online or via our Guest Contact Centre; after a booking has been made via Manage Booking or our Guest Contact Centre; or at time of check in.

Preview and pick your favourite seat, view our seat maps.

Important Information

  • We are unable to guarantee seat selection requests as they may need to be changed for operational or safety reasons
  • Guests will not be contacted if changes to seats occur prior to check-in
  • For privacy reasons, we are unable to advise the seat selection of passenger’s that are not on your itinerary
  • Eligible guests who have specific seating requirements or special needs should ensure this information is passed on to our Guest Contact Centre or Travel Agent to ensure they are allocated an appropriate seat as per their specific needs
  • Some specific seats may not be available through advance seat selection.

information International long haul definition

 Advance Seat Selection

To make flights as comfortable as possible, we offer eligible guests the opportunity to select a preferred seat before boarding.

Advance seat selection can be made at time of booking online or via our Guest Contact Centre; after a booking has been made via Manage Booking or our Guest Contact Centre; or at time of check in.

Preview and pick your favourite seat, view our seat maps.

Important Information

  • We are unable to guarantee seat selection requests as they may need to be changed for operational or safety reasons
  • Guests will not be contacted if changes to seats occur prior to check-in
  • For privacy reasons, we are unable to advise the seat selection of passenger’s that are not on your itinerary
  • Eligible guests who have specific seating requirements or special needs should ensure this information is passed on to our Guest Contact Centre or Travel Agent to ensure they are allocated an appropriate seat as per their specific needs
  • Some specific seats may not be available through advance seat selection.

 

Terms and Conditions

  • Guests requiring specific seating requirements to cater for special needs should ensure this information is passed on to our Guest Contact Centre or their travel agent to ensure they are allocated an appropriate seat as per their specific needs.
  • For privacy reasons, we are unable to advise the seat selection of other guests that are not on your booking.
  • Not all seats are available for selection.
  • The price for Seat Selection will be the price published on our website on the date you request the change. Fees are quoted in AUD and are subject to change.
  • Velocity Frequent Flyer Points will not be earned on the Fee/Points paid for Seat Selection.
  • Payment in Points can only be processed by contacting the Velocity Frequent Flyer Member Call Centre on 131875.
  • We will use reasonable endeavours to provide you with your selected seat. However, we cannot guarantee Seat Selection requests as changes may need to be made for operational or safety reasons. If we are not able to provide you with a seat which is substantially similar to your requested seat, you will be entitled to refund of the Seat Selection fee.
  • Travellers will not be contacted if changes to assigned seats occur prior to check in Seat requests will not be printed on your itinerary but can be seen when you log in to the Manage Bookings page.
  • Seat Selection fees are non-refundable and not transferable to another flight or passenger except where explicitly stated in these conditions.
  • If the fare rules applicable to your flight allow you to change your flight, any fees you have paid for Seat Selection is not refundable and not transferable to your new flight.
  • Seat Selection on your new flight is optional and if required must be paid for in full. The original amount cannot be used as credit towards these new fees.
  • Changes to the selected seat can be made can be made prior to check in as follows:
    a) Change to another seat of the same value on the same flight without additional charge.
    b) Change to an available seat of a higher value (e.g. Extra Legroom) by paying any difference in fees. This can be done by calling our Guest Contact Centre.
  • If you upgrade to Premium Economy or Business Class in accordance with your fare rules you will not be entitled to a refund of the Seat Selection fee.
  • A refund can be requested in the case of:
    a) An operational disruption and Virgin Australia moves you to an alternate flight and the same or similar seat is no longer available; or
    b) Virgin Australia moves you to a flight operated by another partner airline or carrier