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Agency Hub

Welcome to our Agency Hub, where agents can source Virgin Australia's latest news, trade releases, commercial policies, fare information, our policies and guides and other vital information.


Travel Agent Enquiries

We are available to assist Travel Agents 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Calling from: Toll free contact number:
Australia 13 67 37
Denmark 80253232
Fiji 00-8002573
France 00-8009 008 0011
Germany 00-8009 008 0011
Greece 00-800-611-4009
Hong Kong 001-8009 008 0011
Indonesia 0018 0306 12040 (local mobile phone access only)
Ireland 00-8009 008 0011
Netherlands 00-8009 008 0011
New Zealand 0800 777 737
Norway 00-8009 008 0011
Papua New Guinea 000861197
Singapore 8006 16 2341
Sweden 020792660
Switzerland 00-8009 008 0011
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
United States of America 1855 253 8021
From all other countries: +61 7 3295 2297

Sales Support

Location Email Address
ACT act.sales@virginaustralia.com
International international.sales@virginaustralia.com
New Zealand nz.agents@virginaustralia.com
North America us.sales@virginaustralia.com
NSW nsw.sales@virginaustralia.com
QLD qld.sales@virginaustralia.com
VIC/TAS victas.sales@virginaustralia.com
WA/SA/NT wantsa.sales@virginaustralia.com

Contact Us

We have other dedicated teams available to answer and assist you with your questions. Contact Us

Agent and Corporate Login

Agents Registration 

Application for Virgin Australia Plating Authority for IATA Agents in BSP

Application for Non-BSP Ticketing

 

Keep up to date with our latest industry partner news.

2016

Date Communicated Trade Release
09 February Virgin Australia Update: Trans-Tasman Fare Structure and Pacific Islands Fare Type Name Change revised launch date. Virgin Australia and Singapore Airlines Canberra codeshare services. Virgin Australia Medical Clearance Process and Travel Agent Guidelines
01 February Virgin Australia accelerate offers Back to Business Promotional Discounts for accelerate clients
28 January Virgin Australia Update on Vanuatu Services
22 January Virgin Australia Cancellation of Flights and Vendor Remark Messaging
11 January New Trans-Tasman Fare Structure and Pacific Islands Fare Type Name Change
11 January Amendment to Domestic Australia Structural Fares for Point of Sales GB
01 January New Year. New Adventure Sale

 

2015

Date Communicated Trade Release
23 December Virgin Australia GDS Booking Policy Update. Reminder: System Enhancement. New Hazardous Materials Message For Virgin Australia Customers
21 December Virgin Australia Sydney-Abu Dhabi (VA29 & VA30) Flight Cancellations. Special Needs and Assistance Travel Agent Guide. Special Service Requests (SSRs)
21 December Update: Amendment to Domestic Australia Structural Fares for Point of Sale GB
17 December Amendment to Domestic Australia Structural Fares for Point of Sale GB
16 December Virgin Australia Travel Agent Enquiries - Travel Agent Support Contact details (toll free numbers and email contact details)
11 December Virgin Australia Introduce Non-stop Christchurch-Rarotonga Service. Virgin Australia Pet Booking Process and New Fee Structure. Virgin Australia VA*SQ/MI Insurance Surcharge Collection Change From Q to YQ. Virgin Australia Name Change Policy - Update
30 November Virgin Australia Perth Terminal - Now Open. New Limousine Process on Abu Dhabi Route
27 November Flight Cancellations to Denpasar
20 November Virgin Australia Perth Terminal Reminder. Virgin Australia Short haul International Network Enhancements. Temporary Change in Arrival Terminal (LAX)
19 November Schedule Changes for VA165 Auckland - Gold Coast
17 November The Velocity 10th Birthday Sale
13 November Update: Virgin Australia Perth Terminal. Virgin Australia Unveils Future Check-in Experience in Perth
11 November Update: Flight Cancellations to Denpasar (Update 4)
10 November Update: Flight Cancellations to Denpasar (Update 3)
09 November Virgin Australia Introduces Fare Advantage discounts for accelerate Clients, Changes to Virgin Australia accelerate program Terms and Conditions
06 November Virgin Australia Perth Terminal Update. Virgin Australia Adds Flights to Tamworth for Toyota Country Music Festival. Velocity Upgrade Update
05 November Update: Flight Cancellations to Denpasar (Update 2)
04 November Update: Flight Cancellations to Denpasar (Update 1)
03 November Flight Cancellations to Denpasar
27 October Virgin Australia Perth T1 Domestic Terminal Opening Day Announced
23 October Trans-Tasman Fare Update, Virgin Australia GDS Booking Policy
13 October Virgin Australia Business Class Refit and VA29 & VA30 Sydne-Abu Dhabi Services. Virgin Australia Bonus Commission and Virgin Australia to Operate Seasonal Services to Nadi
02 October Virgin Australia Update: Derby Route
01 October AFL Grand Final: PER-MEL Additional Service
01 October Virgin Australia Update: Albany, Esperance, Ravensthorpe Routes and Update to Virgin Australia ADM and ACM Policy
09 September Sir Richard Branson Launches Major Virgin Australia Upgrade at Brisbane Airport
04 September Million Seat Sale
02 September New trans-Tasman Fare Basis Codes
28 August Virgin Australia Waitlist Policy, Virgin Australia UpgradeMe Premium Bid and Online Check-in for Group Bookings
17 August Virgin Australia Set a New World Standard in Domestic Business Class
07 August Virgin Australia and Tigerair Australia International Routes Update, Virgin Australia withdrawal of selected services to Denpasar and Phuket and Trans-Tasman and International Long-haul Services
05 August Flight Cancellations to Denpasar
27 July Virgin Australia Introduce Married Segment Logic
23 July Virgin Australia Add-Ons, No-Shows for Domestic Fares, Pre-reserved seating for Velocity Frequent Flyer Members via GDS and Reminder: accelerate tour code tracking
13 July Update: Flight Cancellations to Denpasar (Update 2)
13 July Update: Flight Cancellations to Denpasar (Update 1)
12 July Update: Flight Cancellations to Denpasar
10 July "All Stars" Travel Agent Famil to New Zealand
02 July Virgin Australia Additional International Toll Free Contact Numbers
30 June Virgin Australia Launch Refreshed Agency Hub
24 June Update: Electronic Miscellaneous Documents (EMDs) - Amadeus
22 June Virgin Australia Transfroms Boeing 777 Premium Economy Service and Cabin, and Virgin Australia Domestic Structural Fare Level Changes
19 June Virgin Australia to Operate Additional Services Between Brisbane and Honiara and Reminder: Virgin Australia VA*SQ/MI Fuel Surcharge Collection
16 June  Virgin Australia Sydney - Abu Dhabi (VA29/VA30) Re-accommodation and Los Angeles - Brisbane Cancellations Oct15-Apr16
12 June Virgin Australia End of Financial Year Sale
02 June Virgin Australia Codeshare Expansion on Silk Air (MI), Changes to selling of SQ/MI Flights on Virgin Australia ticket stock
29 May Change to Travel Agency Main Agreement. Inaugural Sydney-Tamworth Flight. Reminder: new immigration laws for minors travelling to South Africa
26 May Reminder: National Agent Incentive - Aviators Club
21 May National Agent Incentive - Aviators Club and Extended Happy Hour Sale
19 May Domestic Structural Fare Changes
14 May Virgin Australia Operate Seasonal Services between MEL/DRW and VA*DL Schedule Change - workarounds
01 May New Immigration Laws for minors travelling to South Africa. Reminder: Commercial Policy for weather affecting SE QLD and NSW. VA/SAA Frequent Flyer program. VA Prime and VA*OA codeshare flights paid seating issue fixed. Clarification on Australian Domestic Stand Alone Tickets with GST Exempted
23 April Wireless IFE complimentary on Trans-Tasman and Pacific Island Routes (NZ agent release)
23 April Virgin Australia Groups Booking Premium Incentive and Wireless IFE complimentary on Trans-Tasman and Pacific Island Routes (AU agent release)
21 April Amendments to Trans-Tasman Structural Economy Fares.  Domestic Stand Alone Tickets with GST Exempt (Pos AUS). Reminder: Virgin Australia's Change Fee to be collected as YR
15 April Virgin Australia Announce Complimentary Food & Beverage on Domestic Flights
01 April Virgin Australia Disabling Hahn Air (HR) Ticketing, AFTA nominations, Launch of Darwin to Adelaide Flights via Alice Springs and Opening of Darwin and Alice Springs Lounges
30 March Virgin Australia roll out Business Class on remaining Trans Tasman and International Short Haul routes and Remove Premium Economy from Trans Tasman and International Short Haul routes
24 March Virgin Australia Disrupt Process, Virgin Australia VA*SQ/MI  Fuel Surcharge Collection Change From Q to YQ and Update: EMD-A - Worldspan able to issue EMD-A for extra baggage and UMNR
13 March Reminder: Fare Class re-alignment and Increase to Name Change and UMNR fees
06 March Virgin Australia Deploy A330 Aircraft Internationally. Update on Travelport EMD-As reactivated for Extra Baggage and UMNR fees. Correct usage of waiver codes for Automated Refunds and Changes to Virgin Australia accelerate Terms and Conditions
28 February Virgin Australia's Award-Winning Business Class Takes To NZ Skies For First Time and Reminder: Indonesia Passenger Service Charge
27 February Virgin Australia Fare Class re-alignment
25 February Issue Affecting Sabre Agents when booking a combined itinerary including VA prime and VA*OA codeshare flights with paid seating purchased on the prime flight, and Changes to Travel Agency Main Agreement 
23 February Reminder: Virgin Australia's Booking and Service Fee Changed from YR to OB
18 February Virgin Australia System Enhancement - Voluntary Changes on Day of Departure/After Check-In (PDF)
13 February Virgin Australia's Booking and Service Fee Changing from YR to OB
29 January Travelport Electronic Miscellaneous Document Issue and Indonesia Passenger Service Charge
22 January Virgin Australia Restructures United States Fares and Responds to Changes in Oil Price and Australian Dollar
16 January Voluntary Reissue and Converting Currency Guidelines and Virgin Australia's Booking and Service Fee Changing from YR to OB

 

Keep up to date with our Commercial Policies.

2016

Date Communicated Commercial Policies
05 February Port Vila (VLI) Cessation of VA Services (PDF) (version 2)
29 January Tropical Low WA (PDF) (version 1)
28 January Port Vila (VLI) Cessation of VA Services (PDF) (version 1)
08 January P & O Pacific Eden delayed arrival into Sydney (PDF)
07 January  P & O Pacific Pearl delayed arrival into Sydney (PDF)

 

2015

Date Communicated Commercial Policies
21 December SYD-AUH-SYD (VA29/VA30) Re-accommodation APR-JUL 2016 (PDF)
21 December Madonna Rebel Tour Reschedule (PDF)
08 December P & O Pacific Jewel - delayed arrival into Sydney/Melbounre (PDF) (version 2)
07 December P & O Pacific Jewel - delayed arrival into Sydney (PDF) (version 1)
27 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 1)
16 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 8)
12 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 7)
10 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 6)
09 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 5)
06 November P & O Pacific Dawn Cruise Ship - delayed arrival into Brisbane (PDF)
06 November Border Industrial Action (PDF)
05 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 4)
05 November  Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 3)
04 November Mt Rinjani Volcanic Ash - Denpasar (PDF) (version 2)
03 November Mt Rinjani Volcanic Ash - Denpasar (PDF)
13 October Carnival Cruise Spirit - delayed arrival into Sydney (PDF)
06 October Melbourne Formula 1 Grand Prix Reschedule Mar16 (PDF) (version 2) 
06 October  Carnival Cruise Ship - delayed arrival into Sydney (PDF)
04 October B777 Aircraft Removed From Service Due to Maintenance (PDF)
02 October Derby (DCN) Cessation of VA Services (PDF) (version 1)
01 October Melbourne Formula 1 Grand Prix Reschedule Mar16 (PDF)
01 October Albany (ALH), Esperance (EPR) and Ravensthorpe (RVT) Cessation of VA Services (PDF) (version 1)
01 October Denpasar (DPS) Reduction of VA Services (PDF) (version 2)
01 October Phuket (HKT) Cessation of VA Services (PDF) (version 2)
07 August Mt Raung Volcanic Ash - Denpasar (PDF) (version 3)
07 August Denpasar (DPS) Reduction of VA Services (PDF)
07 August Phuket (HKT) Cessation of VA Services (PDF)
05 August Mt Raung Volcanic Ash - Denpasar (PDF) (version 2)
05 August Mt Raung Volcanic Ash - Denpasar (PDF) (version 1)
22 July Mt Raung Volcanic Ash - Denpasar (PDF)(version 6)
14 July Mt Raung Volcanic Ash - Denpasar (PDF) (version 5)
13 July Mt Raung Volcanic Ash - Denpasar (PDF) (version 4)
09 July Mt Raung Volcanic Ash - Denpasar (PDF) (version 3)
22 June  SYD-AUH-SYD (VA29/VA30) Re-accommodation Oct15-Apr16 (PDF)(version 2)
18 June Carnival Sun Princess Cruise Ship Delay - Brisbane (PDF)
16 June  LAX-BNE Flight Cancellations 26Oct15 & 01Feb16 (PDF)
16 June SYD-AUH-SYD  (VA29/VA30) Re-accommodation Oct15-Apr16 (PDF) (version 1)
04 June  LAX-SYD-LAX (VA1 & VA2) Flight Cancellations (PDF)
01 May Adverse weather affecting South East QLD and New South Wales (PDF)
21 April Carnival Spirit Cruise Ship - delayed arrival into Sydney (PDF)
10 April Cessation of Busselton (BQB) Services (PDF)
26 March Tropical Cyclone Nathan - Darwin (PDF)
26 March Tropical Cyclone Pam - Vanuatu (PDF)(version 4)
23 March Tropical Cyclone Nathan - Cairns (PDF)
20 February Adverse Weather Forecast for South East QLD and Northern NSW (PDF)
03 February USA Northeast-Midwest Inclement Weather (PDF)(version 2)
27 January USA Northeast Inclement Weather (PDF) (version 1) 
05 January South Australia and Victoria Fires (PDF)

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