About Us



Monday 22 June 2009: Virgin Blue has adopted a new ‘Redundancy Refund’ policy for travellers who have had the misfortune of suffering involuntary redundancy in the current economic climate.


The airline’s ‘Redundancy Refund’ Promise is designed to make life a little easier for Guests who have lost their jobs, but who have future flights booked with Virgin Blue, Pacific Blue, Polynesian Blue or V Australia that they may not wish to continue with or are now financially unable to take.


Virgin Blue Chief Executive, Brett Godfrey, said, “We’re aware of the impact the current economic situation can have and some among our team suggested we review our refund policy in the current environment.


“Extraordinary circumstances call for extraordinary measures and we wanted to assist those who have been unexpectedly impacted by the loss of their job by relaxing our standard policy.”


Travellers who wish to apply for Virgin Blue’s ‘Redundancy Refund’, which is effective from today, must:


have been made involuntarily redundant from a full time role after 19 June 2009 and be able to provide a letter from their employer confirming the redundancy details

be aged 16 years or over

make an application for a refund within 30 days of the involuntary redundancy taking affect

make an application for a refund at least 14 days before the date of departure

Applications that satisfy all the requirements will be processed within five days working days of receipt of all necessary paperwork with the refund processed in 21 days or less from the date of the decision.


For further information Guests can visit http://www.virginblue.com.au/AboutUs/RedundancyPolicy/index.htm or contact Virgin Blue on 13 6789.


Terms and Conditions of Policy

For the purposes of this policy, Virgin Blue Group is defined as Virgin Blue Airlines Pty Ltd, Pacific Blue Airlines (NZ) Ltd, Pacific Blue Airlines (Aust) Pty Ltd, Polynesian Blue Ltd and Virgin Blue International Airlines Pty Ltd.

The Policy applies to Virgin Blue Group flight purchases only and the refund will include base fare, taxes and fees applicable to the airfare. In no event will refund include expenses incidental to the airfare such as hotel costs, food, vacation packages and insurance.

The Policy does not apply to flights booked using Velocity points (or any other frequent flyer benefit) or gift vouchers.

Refund will not include telephone booking fee as may be paid to the Virgin Blue Group or GDS booking fee paid to third party websites.

The Policy only applies to un-flown flight segments and does not apply to codeshare or interline travel.

Persons seeking to cancel reservations for flight(s) and request a refund under the Policy must (1) involuntarily have his/her full time job made redundant on or after 19 June 2009, (2) be aged 16 years or older as at 19 June 2009, (3) be a traveller on the reservation/itinerary for which a refund is sought (4) have personally paid for the travel for which a refund is sought, (5) have applied for a refund under the Policy within 30 days of his/her job being involuntarily made redundant, and (6) have applied for a refund under the Policy at least 14 days before the departure of the relevant flight(s).

Full time job is defined as working at least 30 hours per week for a single employer. Freelance and/or self-employed individuals are not eligible.

Virgin Blue reserves the right in its sole discretion to require an applicant to provide additional proof of eligibility.

Refunds under this Policy will be made to the person (or agent) who originally paid for the flight and in the original form of payment and currency. If a booking was made using a credit shell, a credit shell will be provided instead of a cash refund. Standard credit shell terms and conditions will apply.

Virgin Blue Group reserves the right to cancel, suspend or terminate this Policy or any part of this Policy.