Culture and Values

We believe that there is a market for an airline that provides service and value... one that carries both business and leisure guests.

That’s where Virgin Australia comes in. We have embarked on a mission to redefine the airline industry in this country.

It isn’t something that can be done by a single person in a single day. It will take the talent and determination of us, as Virgin Australia team members, to make it happen. It is our people who will put the magic back into flying, guided by our values, which define us as team members, of this new airline and apply across every aspect of the business.

Resourcefulness
The ability to adapt and respond to circumstances.
 
Innovation
To lead the pack, not follow it.
 
Caring
A duty of care for guests, yourself, your colleagues, the environment and the community.
 
Enthusiasm
To love what we do.
 
Excellence
To always look to provide the best quality experience.
 
Individuality
To have respect for the individual.
 
Integrity
To act with honesty, openness and do what we say we’ll do.