Mobility Assistance

Information for Guests Who May Require a Helping Hand

Virgin Australia is committed to providing service and carriage to guests with special needs, and we appreciate that every guest has individual and specific needs. Our aim is to ensure that we provide outstanding service to all guests. To enable us to do this we may request some additional details, please refer below for further information.


Your safety and comfort is most important to us. To ensure that Virgin Australia provides exceptional service and accommodates any special requirements you may have we require that you contact the Guest Contact Centre for any enquiries or bookings. By understanding your needs in advance we can ensure you enjoy a hassle-free and relaxing journey through the airport terminal and during your flight. 

If you are making a booking for a group of ten or more guests who will require mobility assistance it is essential that you contact the Guest Contact Centre as far in advance as possible to ensure specialised assistance can be provided.