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International Short Haul

information International short haul definition

Saver Lite Fare

For Trans-Tasman flights only on International Short Haul

Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change Fee AUD 100 NZD 100 FJD180 WST230 TOP 190 PGK 260 SBD 730 USD 100 THB 3080 VUV 9500
Cancel Fee AUD 120 NZD 120 FJD216 WST276 TOP 228 PGK 312 SBD 876 USD 120 THB 3696 VUV 11400

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit or Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

 

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Saver Fare

Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change Fee AUD 100
(For Trans-Tasman flights only)
NZD 100
(For Trans-Tasman flights only)
FJD144 WST184 TOP 152 PGK 208 SBD 584 USD 80 THB 2464 VUV 7600
AUD 80 NZD 80
Cancel Fee AUD 100 NZD 100 FJD180 WST230 TOP 190 PGK 260 SBD 730 USD 100 THB 3080 VUV 9500

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit or Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Flexi Fare

Online Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change fee
 
Any fare difference
Cancel fee None for Trans-Tasman flights FJD 144 WST 184 TOP 152 PGK 208 SBD 584 USD 80 THB 2464 VUV 7600
AUD 80 NZD 80

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit or Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Premium Saver Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change Fee AUD 100 NZD 100 FJD 180 WST 230 TOP 190 PGK 260 SBD 730 USD 100 THB 3080 VUV 9500
Cancel Fee AUD 120 NZD 120 FJD 216 WST 276 TOP 228 PGK 312 SBD 876 USD 120 THB 3696 VUV 11400

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit or Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Premium Fare

Changes and Cancellations *

 Australia/ Christmas & Cocos IslandsNew Zealand/ Cook IslandsFijiSamoaTongaPapua New GuineaSolomon IslandsIndonesiaThailandVanuatu
Change FeeAny fare difference
Cancel FeeNo fee

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit or Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business Saver Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change Fee AUD 100 NZD 100 FJD 180 WST 230 TOP 190 PGK 260 SBD 730 USD 100 THB 3080 VUV 9500
Cancel Fee AUD 120 NZD 120 FJD 216 WST 276 TOP 228 PGK 312 SBD 876 USD 120 THB 3696 VUV 11400

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit and Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business Fare

Changes and Cancellations*

 Australia/ Christmas & Cocos IslandsNew Zealand/ Cook IslandsFijiSamoaTongaPapua New GuineaSolomon IslandsIndonesiaThailandVanuatu
Change FeeAny fare difference
Cancel FeeNo fee

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by PayPal, Credit and Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu

Guest Contact Centre Fee #

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35 AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Flight Bookings Summary

Changes and Cancellations *  

  Saver Lite Saver Flexi Premium Saver Premium Business Saver Business
Change Fee $100 + any fare difference $80 + any fare difference Any fare difference $100 + any fare difference Any fare difference $100 + any fare difference Any fare difference
Cancel Fee $120 $100 $80 $120 No fee $120 No fee

Booking and Service fee 

Applicable for bookings made:

  Saver Lite Saver Flexi Premium Saver Premium Business Saver Business
by PayPal, Credit and Debit Card** $10 $10 $10 $10 $10 $10 $10

 

Other Fees

  Saver Lite Saver Flexi Premium Saver Premium Business Saver Business

Guest Contact Centre Fee #

$35 $35 $35 $35 $35 $35 $35

Airport Service Fee +

$35 $35 $35 $35 $35 $35 $35

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Business Class is not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.