Plan

International Long Haul

information International long haul definition

North America to Australia

Fare Name V Promo
Summary

Virgin Australia’s discount international Economy fare

Provides you with the lowest possible fare, but comes with limited flexibility concerning changes, stopovers and length of stay.

Cancellations and changes to this fare will incur costs/fees.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.
Cancellation and No-shows

Not permitted for one-way or return fares – fare forfeited.

Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers One free stopover, and one additional stopover (at a cost of USD 125 – child and infant discounts apply) permitted for the entire journey.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

V Promo

Summary

Virgin Australia’s discount international Economy fare
Provides you with the lowest possible fare, but comes with limited flexibility concerning changes, stopovers and length of stay.
Cancellations and changes to this fare will incur costs/fees.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Cancellation and No-shows

Not permitted for one-way or return fares – fare forfeited.

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

2 Stopovers permitted at USD 125 per stop

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name V Deal
Summary

Virgin Australia’s leisure international Economy fare

Provides you with a low fare – booking changes are less expensive than for our discount fare.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.
Cancellation and No-shows

Not permitted – fare forfeited.

Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers One free stopover, and one additional stopover (at a cost of USD 125 – child and infant discounts apply) permitted for the entire journey.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

V Deal

Summary

Virgin Australia’s leisure international Economy fare
Provides you with a low fare – booking changes are less expensive than for our discount fare.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Cancellation and No-shows

Not permitted – fare forfeited.

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

One free stopover, and one additional stopover (at a cost of USD 125 – child and infant discounts apply) permitted for the entire journey.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information Long-haul International Definition

North America to Australia

Fare Name V Saver
Summary

Virgin Australia’s good value International Economy fare

Provides you with a low airfare, but gives you some additional flexibility by reducing both change and cancellation fees, when compared to Virgin Australia’s discount International Economy fares.

Note: If complete flexibility is important to you, you may wish to consider Virgin Australia’s fully flexible International Economy fare.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.
Cancellation and No-shows

Not permitted – fare forfeited.

Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers Two free stopovers, and two additional stopovers (at a cost of USD 125 – child and infant discounts apply) permitted for the entire journey.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

V Saver

Summary

Virgin Australia’s good value International Economy fare provides you with a low airfare, but gives you some additional flexibility by reducing both change and cancellation fees, when compared to Virgin Australia’s discount International Economy fares.


Note: If complete flexibility is important to you, you may wish to consider Virgin Australia’s fully flexible International Economy fare.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Routing Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable and other restrictions apply – see General information below.

Cancellation and No-shows

Not permitted – fare forfeited.

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

Two free stopovers, and two additional stopovers (at a cost of USD 125 – child and infant discounts apply) permitted for the entire journey.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name V Flexi
Summary

Virgin Australia’s fully flexible international Economy fare

Provides you with full flexibility in terms of changes, stopovers and length of stay.

There are no fees to change this fare, and it is fully refundable in most circumstances.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes

  • Permitted both before and after departure (local fees may apply).

Routing Changes

  • Permitted both before and after departure (local fees may apply).
Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

  • Permitted, with refund or rebook, available up to 12 months after date of first ticket issue. Any refund of balance of fare paid in accordance with Refund Rules in Conditions of Carriage.
Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers Up to four allowed free of charge.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

V Flexi

Summary

Virgin Australia’s fully flexible international Economy fare
Provides you with full flexibility in terms of changes, stopovers and length of stay.
There are no fees to change this fare, and it is fully refundable in most circumstances.

Cabin Class

International Economy

Flexibility

Name Changes

  • Not allowed

Date Changes

  • Permitted both before and after departure (local fees may apply).

Routing Changes

  • Permitted both before and after departure (local fees may apply).

Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

  • Permitted, with refund or rebook, available up to 12 months after date of first ticket issue. Any refund of balance of fare paid in accordance with Refund Rules in Conditions of Carriage.

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

Up to four allowed free of charge.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name Premium Deal
Summary

Virgin Australia’s leisure international Premium

Provides you with a low-priced fare. This fare must be booked at least 42 days before departure, and you must stay away a minimum of 5 days.

Note: If flexibility is important to you, you may wish to consider Virgin Australia’s fully flexible international Premium Economy fare.

Cabin Class

International Premium Economy

Note: If you book a connecting flight, Premium Economy class may not be available on our Partner airlines in which case you will be provided with an Economy class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable

Routing Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable
Cancellation and No-shows

Not permitted – fare forfeited.

Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers One free stopover, and one additional stopover (at a cost of USD 125 per person – child and infant discounts apply) permitted for the entire journey.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

Premium Deal

Summary

Virgin Australia’s leisure international Premium
Provides you with a low-priced fare. This fare must be booked at least 42 days before departure, and you must stay away a minimum of 5 days.
Note: If flexibility is important to you, you may wish to consider Virgin Australia’s fully flexible international Premium Economy fare.

Cabin Class

International Premium Economy
Note: If you book a connecting flight, Premium Economy class may not be available on our Partner airlines in which case you will be provided with an Economy class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable

Routing Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 250 per person, per change
  • Fare differences may be payable

Cancellation and No-shows

Not permitted – fare forfeited.

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

One free stopover, and one additional stopover (at a cost of USD 125 per person – child and infant discounts apply) permitted for the entire journey.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name Premium Flexi
Summary

Virgin Australia’s flexible international Premium Economy fare

Provides you with maximum flexibility in terms of changes, stopovers and length of stay.

Cabin Class

International Premium Economy

Note: If you book a connecting flight, Premium Economy class may not be available on our partner airlines, in which case you will be provided an Economy class seat on these services.

Flexibility

Name Changes

  • Not allowed.

Date Changes

  • Permitted both before and after departure (local fees may apply)

Routing Changes

  • Permitted both before and after departure (local fees may apply)
Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers Up to four allowed free of charge.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to Australia

Fare Name

Premium Flexi

Summary

Virgin Australia’s flexible international Premium Economy fare
Provides you with maximum flexibility in terms of changes, stopovers and length of stay.

Cabin Class

International Premium Economy
Note: If you book a connecting flight, Premium Economy class may not be available on our partner airlines, in which case you will be provided an Economy class seat on these services.

Flexibility

Name Changes

  • Not allowed.

Date Changes

  • Permitted both before and after departure (local fees may apply)

Routing Changes

  • Permitted both before and after departure (local fees may apply)

Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

Up to four allowed free of charge.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 75% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name Business Deal
Summary

Virgin Australia’s leisure international Business fare.

Provides you with a low-priced fare. This fare must be booked at least 42 days before departure, and you must stay away a minimum of five days.

Cancellations and changes to this fare will incure costs/fees.

Cabin Class

International Business

Note: If you book a connecting flight, Business Class may not be available on our partner airlines in which case you will be provided a Premium Economy (where applicable) or Economy Class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date Changes

Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 400 per person, per change (date change only)
  • Fare differences may be payable

Routing Changes

  • No routing changes permitted
Cancellation and No-shows

Not permitted - fare forfeited

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hours before the scheduled departure time.
  • Exception:
    D class fares are fully refundable, if cancelled prior to departure
Payment Immediate payment required.
Minimum Stay N/A
Maximum Stay 12 months
Stopovers One free stopover, and one additional stopover (at a cost of USD 125 per person – child and infant discounts apply) permitted for the entire journey.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 100% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

Business Deal

Summary

Virgin Australia’s leisure international Business fare.
Provides you with a low-priced fare. This fare must be booked at least 42 days before departure, and you must stay away a minimum of five days.
Cancellations and changes to this fare will incure costs/fees.

Cabin Class

International Business
Note: If you book a connecting flight, Business Class may not be available on our partner airlines in which case you will be provided a Premium Economy (where applicable) or Economy Class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date Changes
Note: All flight changes are required at least 24 hours before scheduled flight time.

  • Fee of USD 400 per person, per change (date change only)
  • Fare differences may be payable

Routing Changes

  • No routing changes permitted

Cancellation and No-shows

Not permitted - fare forfeited
No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hours before the scheduled departure time.

Exception:
D class fares are fully refundable, if cancelled prior to departure

Payment

Immediate payment required.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

One free stopover, and one additional stopover (at a cost of USD 125 per person – child and infant discounts apply) permitted for the entire journey.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 100% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

information International long haul definition

North America to Australia

Fare Name Business Flexi
Summary

Virgin Australia’s fully flexible international Business fare.

Provides you with full flexibility in terms of changes, stopovers and length of stay.

Cabin Class

International Business

Note: If you book a connecting flight, Business Class may not be available on our partner airlines in which case you will be provided a Premium Economy (where applicable) or Economy Class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date and Route Changes

  • Permitted both before and after departure (local fees may apply).
Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

Payment Immediate payment required.
Velocity Frequent Flyer 

Velocity members earn 2 Velocity Points per mile flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. Find out more.

You will also earn Status Credits based on the fare class flown and the distance travelled. Find out more.

Minimum Stay N/A
Maximum Stay 12 months
Stopovers Up to four allowed free of charge.
Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.

Children (2-11 yrs) & Infant with a seat 100% of fare excluding taxes, fees & surcharges

General Information
  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • You must pay any fare difference between the fare for your new booking and the original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

North America to New Zealand

Fare Name

Business Flexi

Summary

Virgin Australia’s fully flexible international Business fare.
Provides you with full flexibility in terms of changes, stopovers and length of stay.

Cabin Class

International Business
Note: If you book a connecting flight, Business Class may not be available on our partner airlines in which case you will be provided a Premium Economy (where applicable) or Economy Class seat on these services.

Flexibility

Name Changes

  • Not allowed

Date and Route Changes

  • Permitted both before and after departure (local fees may apply).

Cancellation and No-shows

Before Day of Departure

On or After Day of Departure

Payment

Immediate payment required.

Velocity Frequent Flyer 

Velocity members earn 2 Velocity Points per mile flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. Find out more.
You will also earn Status Credits based on the fare class flown and the distance travelled. Find out more.

Minimum Stay

N/A

Maximum Stay

12 months

Stopovers

Up to four allowed free of charge.

Children and Infants

Infants (under 2 yrs ) 10% of fare excluding taxes, fees & surcharges.
Children (2-11 yrs) & Infant with a seat 100% of fare excluding taxes, fees & surcharges

General Information

  • Booking can be changed via our Guest Contact Centre. The cost of your new fare may be higher than your original fare. You must pay any fare difference between your new booking and your original fare.
  • You must pay any fare difference between the fare for your new booking and the original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket (the "OTD") was issued. Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.