Help Centre
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Manage Your Booking

If you have an eligible Virgin Australia booking made after 12 January 2013 you can manage the following aspects of your booking online:

  • Change flights on a booking
  • Cancel flights on a booking
  • Retrieve your booking to view online
  • Request to have your itinerary re-sent via email
  • Update guest details

How to Manage Your Booking Online

  1. Visit: virginaustralia.com and click on the “Manage” tab
  2. Select to Change, Cancel, Retrieve or Re-send Itinerary
  3. Enter your details in the fields provided

Change your flight(s)
Fares that permit change can only be exchanged to fares of equal or greater value. Where the new fare is of greater value, you will need to pay the difference. Different fare types come with different inclusions and rules – these can be viewed by hovering over the fare type titles in the selection table.

Cancel your booking
All bookings can be cancelled, but only some offer credits. The amount credited depends on the fare type booked. From 13 January 2013 most credits will be managed via our new flight credit tool, Travel Bank. If you received a credit shell prior to 12 January 2013, you will need to contact our Guest Contact Centre to make and pay for a new booking using that credit shell. For specific information please refer to the fare rules on your itinerary or to our Fees and Surcharges Policy.

Retrieve booking details
All bookings can be retrieved to be viewed online. To retrieve your booking details, you will need your Reservation Number or Velocity Number and guest last name.

Re-send itinerary
If you have misplaced your flight itinerary, we can resend you a copy via email. To request a resend of your itinerary, you will need your flight and guest booking details.

Update guest details
Contact and passport information, Velocity Membership Numbers and Special Service Requests (SSR) can be updated or added online after a booking has been made. 


Note:

The flexibility of your booking depends on the fare family purchased. Changes can only be made to certain fares and your booking may attract fees and surcharges.

Migrated Bookings cannot be managed online. If you would like to manage a booking made before 12 January 2013, you will need to contact the Guest Contact Centre.

Flight Extras (such as additional bags, Extra Legroom seats and Carbon Offset payments) can only be cancelled or changed via the Guest Contact Centre in accordance with the Fare Rules applicable to your booking. 

Bookings made using POLi can only be cancelled via the Guest Contact Centre.