Guest Contact Centre – Reservations and General Enquiries

If you would like to lodge a general enquiry, suggestion or feedback please use our Feedback Form. For any reservation enquiries, please use our Reservation Enquiries Form.

Our Reservations Inbox is manned during standard business hours. We endeavour to reply to all enquires within five working days. If you have an urgent enquiry, please contact our Guest Contact Centre.

Our Guest Contact Centre is available to assist you 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Reservation Contact Numbers

Virgin Australia Head Office

Our head office is located at:
 
56 Edmondstone Road
Bowen Hills  Qld  4006

Mailing Address:
P O Box 1034
Spring Hill  Qld  4004

Phone Number:
(07) 3295 3000

Velocity Frequent Flyer

The Velocity Contact Centre is available 8am–8pm AEST, Monday to Friday.

Baggage Services

If you have lost or have identified damaged baggage, please contact our Baggage Services department. Please phone Baggage Services at the arriving port.

Domestic and International Airports

Blue Holidays

To serve you better, our Blue Holidays Guest Contact Centre is open seven days a week. We operate Monday to Friday 8am–8pm AEST (Australia) and Saturday and Sunday 9am–5pm AEST (Australia).

About Blue Holidays  |  Terms & Conditions
Privacy  |  FAQ  |  Contact | Travel Agent

Corporate Enquires

To enqure about etablishing a tailored corporate travel programme, or to find out how you can achieve real corporate savings, please contact:

Feedback

We pride ourselves on our customer service, and place great importance on the way our team interacts with our guests – to make sure that flying with Virgin Australia is an enjoyable experience.

We welcome and encourage your views, and appreciate your feedback so that we can develop areas of concern and reinforce our strengths.

We have a dedicated Guest Services team that deal exclusively with guest feedback, If you would like to lodge feedback, compliments or complaints, please fill out our Feedback Form or fax our Guest Relations team on (07) 3295 5642.
 

• View the Feedback Form

Freight Enquires

All domestic freight operations are handled by our freight partner Toll Air Express.

For all general freight enquiries please contact Toll Air Express on 13 15 06. For your nearest (or a specific) Toll Air Express, please refer to the tables below.

Note: Port operational hours may be subject to change.

Domestic Airports

Head Office Information

Mail Address:

Toll Air Express
P.O Box 560
Alexandria NSW 1435

International Airports

Government Enquiries

If you would like to contact a member of the Government Sales team please email your enquiry to:

fedgov@virginaustralia.com or salesassist@virginaustralia.com

Group Bookings

If you are booking for a group of ten or more people to travel, you can contact our Groups Department to make your booking simply by phoning the relevant number listed below.

To request a quote, please complete the Quote Request Form. For further information on Group Travel you can call one of our friendly Sales Team on the number listed below:

Alternatively please feel free to contact us online at groupsales@virginaustralia.com

Partners

To contact our partners please use the following contact numbers:
(Note: All numbers listed are for Australian residents)

• Blue Holidays – 13 1516
• Virgin Atlantic – 1300 727 340
• Virgin Credit Card – 1800 08 0000
• Virgin Express – +32 70 35 36 37
• Virgin Mobile – 13 3323

Sponsorship Enquiries

Virgin Australia Sponsorship Guidelines

Virgin Australia is focused on keeping air travel affordable for people travelling throughout Australia and across the world.

To achieve our goal of ‘Keeping the Air Fair’ and ensure that fares remain low over the long term, it is imperative that we keep our costs down. This means that we pursue a limited number of sponsorship opportunities. In reality, we do not have a sponsorship budget at all. Every sponsorship opportunity is reviewed on a case-by-case basis. If the opportunity meets the guidelines that we have established for sponsorships, limited contra support may be possible. We certainly like to help where we can.

For initial contact, please fill out the Sponsorship Application Form, outlining the event and/or request. Please try to be as specific as you can, detailing in full what the event and/or request is, and in turn, what will be provided to Virgin Australia as part of the sponsorship arrangement. Key elements of your proposal should include:

• What is the concept/event/request?
• When will the concept/event be taking place? i.e. What are relevant dates?
• What/who is your target market?
• What form and level of support are you seeking?
  Please be as specific as possible in terms of fares being sought and the key dates.
• What are the benefits that you propose to return to Virgin Australia?
  Full details of the bundle of benefits that you are suggesting could be provided in return for our support should be outlined. You should provide details in relation to any proposed media/advertising schedule, along with details of signage, size and placement of logo, hospitality etc. Please keep in mind that we like to pursue opportunities that deliver positive exposure for Virgin Australia and which encourage people to travel to attend and/or participate in the relevant event/concept.

We will try our best to respond to your request via return email within three weeks. Please be patient if the response to your request takes a little longer than expected, as we receive thousands of requests each month and it takes time to thoroughly review and assess all opportunities. We ask that you keep any “follow up” phone calls to a minimum as this distracts us from our core task of reviewing and responding to you as quickly as we can.

All sponsorship opportunities are assessed on a case-by-case basis, however, we look favourably on proposals that:

• Benefit a bona fide charity organisation.
• Include other like-minded companies that fit well together as part of the one concept (i.e. support the Virgin Australia brand).
• Would benefit significantly from our involvement rather than it just being a small component of the overall proposal.
• Provide Virgin Australia with significant and valuable return for assistance.
• Support our brand values of value, fun, innovation and competitive spirit.
• Are just TOO great to say no to.

If you think you have a really great event that Virgin Australia should be involved in, please lodge a Sponsorship Application Form, being sure to provide as much detail as possible.

Cheers
The Sponsorship team

Suppliers

We are always on the look out for new, innovative ideas. We like to work with people and organisations that are proactive and dynamic. People who do away with convention and develop different solutions to everyday challenges. We are interested in hearing your thoughts. If you have an idea or concept that you would like to present to us, we would love to hear from you.

Please contact us at the following address:

Business Proposals
c/- VIRGIN AUSTRALIA

PO Box 1034
Spring Hill QLD 4004
Australia

Be sure to leave us your contact details and a brief outline of your proposal. We look forward to being inspired by you.

Virgin Australia lounge

Contact Us

For more information on Corporate rates, please visit Corporate Deals or contact the Virgin Australia Corporate Sales team on 1300 287 202 or email thelounge.corporate@virginaustralia.com

For more information on the Virgin Australia lounge, please contact the Virgin Australia lounge team on 1300 287 202 during business hours or email thelounge@virginaustralia.com

New Corporate Membership

Corporate memberships may be available to companies, corporations and businesses that enroll multiple individuals (10 or more) in the Virgin Australia lounge program.

If you are looking at enrolling less than 10 individuals for new Virgin Australia lounge Memberships please contact:

For new Membership enrolling 10 or more individuals please contact:

Or email thelounge.corporate@virginaustralia.com

Existing Corporate Membership

If you would like to negotiate your existing Corporate Membership rate for your company please contact your Account Manager. If you are unsure who your Account Manager is please contact:

Booking Enquiries for the Business Zone

To make a booking for any of the Business Zone facilities, please select the Virgin Australia lounge location:

The Virgin Australia lounge opens 45 minutes prior to the first departure and closes at the time of the last departure.

Travel Agent Enquires

We are available to assist Travel Agents 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Media Enquires

If you are a media representative, who is looking to make an enquiry, find information about Virgin Australia, or source images, we would like to hear from you. 

If you would like to make an online enquiry, please email our Corporate Communications team.

To contact our industry specialist Mining and Resources Sales team for a tailored solution to get your staff to site, please email us at:

miningresources@virginaustralia.com

We pride ourselves on our customer service, and place great importance on the way our team interacts with our guests – to make sure that flying with Virgin Australia is an enjoyable experience.

We welcome and encourage your views, and appreciate your feedback so that we can develop areas of concern and reinforce our strengths.

If you have a complaint you can contact Virgin Australia by:

• Sending us mail to:
  Virgin Australia Guest Relations - Complaints
  PO Box 1034
  Spring Hill Qld 4004
• Complete and submit our Complaint Form.
• Calling our Guest Relations team on:

You can also submit your feedback or complaints about airline service to the United States of America Department of Transportation (DOT) by:

• Sending mail to the DOT to:
  Aviation Consumer Protection Division, C-75
  U.S. Department of Transportation
  1200 New Jersey Ave., S.E.
  Washington, D.C. 20590
• Contacting the DOT at their web address.