Virgin Australia is proud to announce a long-term strategic alliance with Singapore Airlines and Silk Air – one of the world’s most respected and innovative airline groups.
We will be progressively offering codeshare flights connecting our network to over 70 new destinations. This expands our global network into Asia, the Indian Sub-continent and Africa.
Members of Virgin Australia Velocity Rewards program can now earn frequent flyer points and Status Credits when travelling on Singapore Airlines, and can redeem points across Singapore Airlines extensive network.
Velocity Gold and Platinum members are also welcomed at 14 Singapore Airlines lounges around the world.
Check-in
You will need to check in with the airline operating your flight.
Note: The operating airline will be noted on your itinerary. You can also check the operating airline by viewing your booking online.
Information screens at airports will also display flight information for Virgin Australia and Singapore Airlines flights and provide guidance on where to check in.
Lounge Access
Velocity Platinum and Gold members receive complimentary entry into Singapore Airlines’ KrisFlyer Gold Lounges at Changi Airport, Singapore when travelling Economy Class with Singapore Airlines. Platinum and Gold members also enjoy entry to the SilverKris Lounge worldwide, outside of Singapore*.
KrisFlyer Elite Gold and PPS Club and Solitaire PPS Club members plus one guest receive complimentary entry to the Virgin Australia lounge network*.
*On the same day of travel only
In-flight
Virgin Australia, Singapore and SilkAir offer an impressive range of in-flight services. To see what food and drinks, entertainment and comfort services are available, logon to Virgin Australia, Singapore Airlines or SilkAir.
Velocity Frequent Flyer
Velocity members can earn and redeem Velocity Points and earn Status Credits when travelling on eligible Singapore Airlines services.
For a full list of benefits when flying with Singapore Airlines, visit Velocity’s benefits at-a-glance.
KrisFlyer members can earn and redeem KrisFlyer miles when travelling on eligible Virgin Australia services.
Transfer Information
The following information is for guests arriving into Australia on a Singapore Airlines or SilkAir flight, and connecting onto a Virgin Australia flight.
Arriving into Sydney with a Domestic Connection
You are required to collect your bags from the carousel and clear Customs and Quarantine. Turn left immediately after Quarantine (before entering the Arrivals Hall) and enter the Seamless Transfer Lounge. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your Domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal.
Arriving into Brisbane with a Domestic Connection
You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the Domestic Transfer Desk. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive an Air Train pass, to use to transfer to the Domestic Terminal. Upon arriving at the Domestic Terminal, make your way to your departure gate.
Arriving into Melbourne with a Domestic Connection
You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and make your way upstairs to the first floor. Check in for your domestic flight at a Virgin Australia check-in counter. Note: Melbourne’s International and Domestic terminals are connected.
The following information is for guests who have an Australian domestic departure (check-in), and need to connect through another domestic port onto an international Singapore Airlines or SilkAir flight.
Domestic Check-in Connecting through Sydney
When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the transfer lounge at Gate 37. You will then be shown downstairs to the transfer bus – which will take you to the International Terminal. Upon arriving at the International Terminal please proceed to the check in counters for Singapore Airlines to receive a boarding pass for your international flights.
Domestic Check-in Connecting through Brisbane
When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and an Air Train pass to use in Brisbane. Upon arriving in Brisbane, proceed outside to the Air Train which will take you to the international terminal. Upon arriving at the International Terminal please proceed to the check in counters for Singapore Airlines to receive a boarding pass for your international flights.
Domestic Check-in Connecting through Melbourne
When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port. Upon arriving in Melbourne, make your way to the Singapore Airlines check in counter located at the international departures area. Here you will receive a boarding pass for your international flight. Note: Melbourne’s Domestic and International terminals are connected.
Domestic Check-in Connectiong through Perth
When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port. Upon arriving in Perth, proceed outside to the international transfer bus stop to transfer to the international terminal. Upon arriving at the International Terminal, please proceed to the check in counters for Singapore Airlines to receive a boarding pass for your international flight.
*This free transfer service is available to guests who have booked a formal connecting journey. If you have purchased two separate tickets, you will be required to collect your baggage and check in for your next flight at the transfer port.
Baggage
Baggage allowances for Virgin Australia (VA) and Singapore (SQ) or SilkAir (MI) Codeshare flights.
Guests travelling between Australia and Asia/Europe on a flight operated by Singapore Airlines or Silk Air, are entitled to Singapore Airlines’/ SilkAir’s baggage allowances for their entire journey, regardless of whether their flight number starts with VA, SQ or MI.
Note: Applies to journeys booked on a single ticket. Baggage allowances may differ for separate bookings or separate tickets.
*This does not include infants or sporting equipment.
Contact Us
For more information relating our Codeshare partnership, please contact:
