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Hawaiian Airlines

Virgin Australia is proud to be a codeshare partner with Hawaiian Airlines from Sydney to Honolulu and the neighbouring islands of Maui, Kauai and The Big Island.

Virgin Australia and Hawaiian Airlines offer loyalty rewards through reciprocal frequent flyer programs.

Hawaiian Airlines currently operates daily flights to Sydney using A330 and has more than 150 daily flights between the Hawaiian Islands.

Check-in

You will need to check in with the airline operating your flight.

Note: The operating airline will be noted on your itinerary. You can also check the operating airline by viewing your booking online.

Information screens at airports will also display flight information for Virgin Australia and Hawaiian Airlines and provide guidance on where to check in.

Lounge Access

Velocity Platinum and Gold members receive complimentary entry into the Air New Zealand Lounge at Sydney Airport when flying on a Hawaiian Airlines Codeshare service.

* On the same day of travel only.

In-Flight

Hawaiian Airlines offers a great array of in-flight services.

To see what food and drinks, entertainment and comfort services are available, log onto Hawaiian Airlines.

Velocity Frequent Flyer

Velocity members can earn and redeem Velocity Points and earn Status Credits when travelling on eligible Hawaiian Airlines services. For a full list of benefits when flying with Hawaiian Airlines, visit Velocity’s benefits-at-a-glance.

Transfer Information

The following information is for guests arriving into Australia on a Hawaiian Airlines flight, and connecting onto a Virgin Australia flight.

Arriving into Sydney with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. Turn left immediately after Quarantine (before entering the Arrivals Hall) and enter the Seamless Transfer Lounge. If you are booked on a formal interline or codeshare flight (one ticket for the entire journey) and holding a boarding pass for your connecting flight, please proceed to the bag drop counter; otherwise, please check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal.

Arriving into Brisbane with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the Domestic Transfer Desk. If you are booked on formal codeshare flights (one ticket for the entire journey) and holding a boarding pass for your connecting flight, please proceed to the bag drop counter; otherwise, please check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a transfer pass which can be used for complimentary transport to the Domestic Terminal on the inter-terminal TBus (operating every 20 minutes) and the Air Train (operating every 30 minutes). Note that Virgin Australia guests with VA inbound and outbound boarding passes can travel on the Air Train free-of-charge without the need for a transport pass. Upon arriving at the Domestic Terminal, make your way to your departure gate.


The following information is for guests who have an Australian domestic departure (check in), and need to connect through another domestic port onto an international Hawaiian Airlines flight.

Domestic Check-in Connecting through Sydney

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the transfer lounge at Gate 46. You will then be shown downstairs to the transfer bus – which will take you to the International Terminal. Upon arriving at the International Terminal, if you are holding a boarding pass for you connecting flight, please proceed to Immigration, otherwise, please go to the check in counters for Hawaiian Airlines to receive a boarding pass for your international flights.

* This free transfer service is available to guests who have booked a formal connecting journey. If you have purchased two separate tickets, you will be required to collect your baggage and check in for your next flight at the transfer port.

Domestic Check-in Connecting through Brisbane

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a transfer pass to use in Brisbane for complimentary transport to the International Terminal on the inter-terminal TBus (operating every 20 minutes) and the Air Train (operating every 30 minutes). Note that Virgin Australia guests with VA inbound and outbound boarding passes can travel on the Air Train free-of-charge without the need for a transport pass. Upon arriving in Brisbane, proceed outside to your selected mode of transport. Upon arriving at the International Terminal , if you are holding a boarding pass for your connecting flight, please proceed to Immigration, otherwise, please go to the check in counters for Hawaiian Airlines to receive a boarding pass for your international flights.

Baggage

Baggage allowances for Virgin Australia (VA) Codeshare flights.

Virgin Australia’s baggage allowance applies to all guests travelling on single interline or codeshare ticketed journey with Hawaiian Airlines.

Note: Applies to journeys booked on a single ticket. Baggage allowances may differ for separate bookings or separate tickets.