IMPORTANT MESSAGES:

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Travel Essentials

Baggage

When you drop off your baggage you will be asked whether or not you have packed items that may be considered dangerous goods. When packing your bags, please consider what is allowed and what is not allowed. Do not pack anything that is likely to be confiscated by airport staff or ground crew.

Please keep in mind Virgin Australia’s carry-on and checked baggage allowances when packing for your flight. If you exceed your allocation, you may be subject to excess baggage charges.

Looking the Part

Virgin Australia has a list of minimum dress requirements. To board our aircraft Virgin Australia guests must wear:

  • Footwear (thongs are acceptable) – all adults and children who are capable of walking must wear suitable footwear
  • Shorts, or a skirt, or pants/trousers – suitable clothing that covers your bottom half
  • A shirt (singlets are acceptable)

Note: Guests wearing clothing that displays offensive language or symbols will not be permitted on our services.

If you do not meet our minimum dress requirements, you will be denied travel until you are dressed appropriately.

Boarding Your Flight

Your boarding pass will display the time that you need to be at the boarding gate. It is important to us and our guests that our flights depart on time. Our aircraft will not be held at the boarding gate for late guests.

If you require extra time boarding or additional assistance, please contact our Guest Contact Centre in advance so that they can arrange this with our team at the airport.