Bookings

Counter Check-in

To check in at our check-in counters all you need is a few simple details.

  • Booking reference number
  • A copy of your itinerary
  • Sufficient ID (preferably photo ID for security purposes when dropping off baggage).

Once you have satisfied the check in requirements, you will be given a boarding pass, and will be on your way.

For a faster check in and transit through the airport terminal, try our Web Check-in and Kiosk Check-in.

Note: If you are travelling internationally, you will require a passport and supporting documentation (depending on the destination). Find out what international travel documentation is required, before you leave home.

Travel Essentials

Baggage

When you drop off your baggage you will be asked whether or not you have packed items that may be considered dangerous goods. When packing your bags, please consider what is allowed and what is not allowed. Do not pack anything that is likely to be confiscated by airport staff or ground crew.

Please keep in mind Virgin Australia’s carry-on and checked baggage allowances when packing for your flight. If you exceed your allocation, you may be subject to excess baggage charges.

Looking the Part

Virgin Australia has a list of minimum dress requirements. To board our aircraft Virgin Australia guests must wear:

  • Footwear (thongs are acceptable) – all adults and children who are capable of walking must wear suitable footwear
  • Shorts, or a skirt, or pants/trousers – suitable clothing that covers your bottom half
  • Shirt (singlets are acceptable)

Note: Guests wearing clothing that displays offensive language or symbols will not be permitted on our services.

If you do not meet our minimum dress requirements, you will be denied travel until you are dressed appropriately.

Boarding Your Flight

We aim to invite you onboard your flight 20 minutes prior to take off. It is important to us and our guests that our flights depart on time. Our aircraft will not be held at the boarding gate for late guests.

Note: If you require extra time boarding, or additional assistance, please contact our Guest Contact Centre in advance so they can arrange pre-boarding with cabin crew.