The flexibility of your booking depends on the fare family you have booked. Changes – such as name changes, flight changes and fare type changes – can only be made to certain fares and may attract fees and surcharges.
For specific information please refer to the fare rules on your itinerary or to our Fees and Surcharges policy.
Domestic and International Short Haul
Changes to domestic and international short haul flight bookings can be made online or by contacting the Virgin Australia Guest Contact Centre.
Domestic and international short haul definitions
International Long Haul
Changes to international long haul flights bookings can only be made by contacting the Virgin Australia Guest Contact Centre.
International long haul Seat Selection can be done online via the retrieve booking option.
