Agency Hub

Welcome to our Agency Hub, where agents can source Virgin Australia's latest news, trade releases, commercial policies, fare information, our policies and guides and other vital information.

Travel Agent Enquiries

We are available to assist Travel Agents 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Calling from: Toll free contact number:
Australia 13 67 37
Denmark 80253232
Fiji 00-8002573
France 00-8009 008 0011
Germany 00-8009 008 0011
Greece 00-800-611-4009
Hong Kong 001-8009 008 0011
Ireland 00-8009 008 0011
Netherlands 00-8009 008 0011
New Zealand 0800 67 0000
Norway 00-8009 008 0011
Singapore 8006 16 2341
Switzerland 00-8009 008 0011
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
United States of America 1855 253 8021
From all other countries: +61 7 3295 2297

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Keep up to date with our latest industry partner news.


Date Communicated Trade Release
09 September Sir Richard Branson Launches Major Virgin Australia Upgrade at Brisbane Airport
04 September Million Seat Sale
02 September New trans-Tasman Fare Basis Codes
28 August Virgin Australia Waitlist Policy, Virgin Australia UpgradeMe Premium Bid and Online Check-in for Group Bookings
17 August Virgin Australia Set a New World Standard in Domestic Business Class
07 August Virgin Australia and Tigerair Australia International Routes Update, Virgin Australia withdrawal of selected services to Denpasar and Phuket and Trans-Tasman and International Long-haul Services
05 August Flight Cancellations to Denpasar
27 July Virgin Australia Introduce Married Segment Logic
23 July Virgin Australia Add-Ons, No-Shows for Domestic Fares, Pre-reserved seating for Velocity Frequent Flyer Members via GDS and Reminder: accelerate tour code tracking
13 July Update: Flight Cancellations to Denpasar (Update 2)
13 July Update: Flight Cancellations to Denpasar (Update 1)
12 July Update: Flight Cancellations to Denpasar
10 July "All Stars" Travel Agent Famil to New Zealand
02 July Virgin Australia Additional International Toll Free Contact Numbers
30 June Virgin Australia Launch Refreshed Agency Hub
24 June Update: Electronic Miscellaneous Documents (EMDs) - Amadeus
22 June Virgin Australia Transfroms Boeing 777 Premium Economy Service and Cabin, and Virgin Australia Domestic Structural Fare Level Changes
19 June Virgin Australia to Operate Additional Services Between Brisbane and Honiara and Reminder: Virgin Australia VA*SQ/MI Fuel Surcharge Collection
16 June  Virgin Australia Sydney - Abu Dhabi (VA29/VA30) Re-accommodation and Los Angeles - Brisbane Cancellations Oct15-Apr16
12 June Virgin Australia End of Financial Year Sale
02 June Virgin Australia Codeshare Expansion on Silk Air (MI), Changes to selling of SQ/MI Flights on Virgin Australia ticket stock
29 May Change to Travel Agency Main Agreement. Inaugural Sydney-Tamworth Flight. Reminder: new immigration laws for minors travelling to South Africa
26 May Reminder: National Agent Incentive - Aviators Club
21 May National Agent Incentive - Aviators Club and Extended Happy Hour Sale
19 May Domestic Structural Fare Changes
14 May Virgin Australia Operate Seasonal Services between MEL/DRW and VA*DL Schedule Change - workarounds
01 May New Immigration Laws for minors travelling to South Africa. Reminder: Commercial Policy for weather affecting SE QLD and NSW. VA/SAA Frequent Flyer program. VA Prime and VA*OA codeshare flights paid seating issue fixed. Clarification on Australian Domestic Stand Alone Tickets with GST Exempted
23 April Wireless IFE complimentary on Trans-Tasman and Pacific Island Routes (NZ agent release)
23 April Virgin Australia Groups Booking Premium Incentive and Wireless IFE complimentary on Trans-Tasman and Pacific Island Routes (AU agent release)
21 April Amendments to Trans-Tasman Structural Economy Fares.  Domestic Stand Alone Tickets with GST Exempt (Pos AUS). Reminder: Virgin Australia's Change Fee to be collected as YR
15 April Virgin Australia Announce Complimentary Food & Beverage on Domestic Flights
01 April Virgin Australia Disabling Hahn Air (HR) Ticketing, AFTA nominations, Launch of Darwin to Adelaide Flights via Alice Springs and Opening of Darwin and Alice Springs Lounges
30 March Virgin Australia roll out Business Class on remaining Trans Tasman and International Short Haul routes and Remove Premium Economy from Trans Tasman and International Short Haul routes
24 March Virgin Australia Disrupt Process, Virgin Australia VA*SQ/MI  Fuel Surcharge Collection Change From Q to YQ and Update: EMD-A - Worldspan able to issue EMD-A for extra baggage and UMNR
13 March Reminder: Fare Class re-alignment and Increase to Name Change and UMNR fees
06 March Virgin Australia Deploy A330 Aircraft Internationally. Update on Travelport EMD-As reactivated for Extra Baggage and UMNR fees. Correct usage of waiver codes for Automated Refunds and Changes to Virgin Australia accelerate Terms and Conditions
28 February Virgin Australia's Award-Winning Business Class Takes To NZ Skies For First Time and Reminder: Indonesia Passenger Service Charge
27 February Virgin Australia Fare Class re-alignment
25 February Issue Affecting Sabre Agents when booking a combined itinerary including VA prime and VA*OA codeshare flights with paid seating purchased on the prime flight, and Changes to Travel Agency Main Agreement 
23 February Reminder: Virgin Australia's Booking and Service Fee Changed from YR to OB
18 February Virgin Australia System Enhancement - Voluntary Changes on Day of Departure/After Check-In
13 February Virgin Australia's Booking and Service Fee Changing from YR to OB
29 January Travelport Electronic Miscellaneous Document Issue and Indonesia Passenger Service Charge
22 January Virgin Australia Restructures United States Fares and Responds to Changes in Oil Price and Australian Dollar
16 January Voluntary Reissue and Converting Currency Guidelines and Virgin Australia's Booking and Service Fee Changing from YR to OB


Date Communicated Trade Release
18 December Christmas Comes Early - Happy Hour all Day, Virgin Australia Interline Agreement with WestJet and Virgin Australia to Introduce OB Code
12 December Virgin Australia Announces ADL-ASP-DRW Services Are Now on Sale
11 December Domestic Fare Rule Changes, Reminder: Electronic Miscellaneous Document (EMD-A), Virgin Australia Extra Seat Process and Virgin Australia Announces Complimentary Food on Adelaide Services
09 December Virgin Australia Christmas Card 2014
08 December Virgin Australia's Award-Winning Business Class Now on Sale on Trans-Tasman and Pacific Island Routes
03 December Earn Triple Velocity Points on Virgin Australia
28 November Virgin Australia Announces New Schedule on Albany and Esperance Routes
25 November Removal of Premium Economy on Trans-Tasman & International Short-Haul markets
21 November  Virgin Australia and South African Airways Bring New Benefits to Frequent Flyers
19 November  Virgin Australia & Singapore Airlines Launch Frequent Flyer Conversion
18 November  Update: Electronic Miscellaneous Document (EMD) and Saver Lite Fare Brand Removal on Selected Ports
12 November  Change to promotion dates for the Virgin Australia Uber Offer
11 November Virgin Australia's New Schedule to the Territories
10 November Travel in style with Virgin Australia and Uber
06 November Reminder: Electronic Miscellaneous Document (EMD-S)
21 October Virgin Australia's Schedule Change Policy
14 October Virgin Australia to Introduce Electronic Miscellaneous Document (EMD-S)
01 October Virgin Australia Announces Codeshare on South African Airways
30 September Virgin Australia Sydney – Abu Dhabi (VA29 & VA30) Flight Cancellations, New Automated Passport Control Kiosks – Los Angeles Airport 
25 September Virgin Australia Business Class Evolution
16 September Virgin Australia Base Commission Levels
15 September New Immigration Laws for Minors Travelling to South Africa, Virgin Australia announces Melbourne Lounge Premium Exit, Update: Electronic Miscellaneous Document (EMD-A)
12 September Virgin Australia Group Bookings Commission and Direct Booking Service Fee
08 September New Virgin Australia Brand Campaign
05 September Virgin Australia Fuel Surcharges, Virgin Australia Launches Business Class on Trans-Tasman and Pacific Island routes
02 September New Virgin Australia Online Check-in Platform and Reminder: Virgin Australia Schedule Change Policy
26 August Virgin Australia Customers' Electronic Devices Cleared for Take-Off, Amendments to Domestic NZ International Add-on structure
21 August Changes to Virgin Australia Fare Structure and Domestic Fare Basis Codes and Update: Pre-Reserved Seating for Velocity Guests via the Global Distribution System (GDS)
15 August Virgin Australia Accelerate Program, Update: Electronic Miscellaneous Document (EMD), and The Amazing Race Australia vs New Zealand
30 July Update: Virgin Australia Complimentary Food and Beverage, New Long Haul International Business Class Mattress & Linen Range and Virgin Australia Sydney-Los Angeles (VA1 & VA2) Flight Cancellations
23 July Virgin Australia Announces Changes to Los Angeles Services, with Daily Flights From Brisbane
17 July Changes to the Travel Agency Main Agreement, Virgin Australia Increase Codeshare Frequency with Etihad Airways
04 July  Virgin Australia Disrupt Process and Velocity Member Details, Change of Dallas Airport for Virgin Australia/Virgin America Codeshare Flights
30 June Update: Electronic Miscellaneous Document (EMD), SSR PSPT No Longer Accepted by Virgin Australia, Virgin Australia Codeshare Expansion with Singapore Airlines, Virgin Australia Codeshare Expansion with Delta Air Lines
27 June Sydney Domestic Airport Power Outage, Update -Sydney Domestic Airport Power Outage
03 June Amendments to Trans-Tasman Fares and Fare Rules, Virgin Australia Codeshare Expansion with Etihad Airways
12 May Virgin Australia Terminal Change For Perth – Broome Services and Virgin Australia Codeshare Expansion with Singapore Airlines
06 May Service Message to Amadeus Agents - Tax Ticketing Issue
30 April Virgin Australia Introduces GDS Booking Policy
28 April Virgin Australia to introduce 0% Commission to Australia Domestic and Trans-Tasman Air Tickets 
17 April  Trans-Tasman Structural fare changes, Peak Travel Surcharge and Change to New Zealand International Passenger Service Chart (KK)
15 April Virgin Australia EMD-A (for Sabre Agents) - now available
07 April  Virgin Australia EMD-A - updated implementation date, Reminder: infant ticketing policy
03 April Virgin Australia UpgradeMe Premium Bid
28 March Virgin Australia Introduce 0% Commission Structure - message to Thai market
20 March  Virgin Australia Introduce 0% Commission Structure, Virgin Australia and Air New Zealand to Operate a Second Season of Non-stop Christchurch – Perth Services and Reminder: Virgin Australia Complimentary Food and Beverage Services on direct flights to Nadi
17 March Virgin Australia and Delta Airlines - Joint USA Agent Incentive
17 March Virgin Australia to Introduce EMD-A's (Sabre Agents only)
5 March  Virgin Australia Trade Release - 05 March 2014 Industry Update
26 February Codeshare Expansions, Additional Direct Services (between Perth & Kununurra), Happy Hour In-Flight Service and Changes to Visa Requirements For Travel to PNG
18 February Eagle Lifts, Traveling with a Guide/Assistance Dog, Pre-reserved Seating for Velocity Guests via GDS and Reminder: Perth Terminal Move
06 February All Day Snack Menu, Round the World Fares and Codeshare Expansions
29 January Virgin Australia announce new codeshare services and 10 Years of International Flights


Keep up to date with our Commercial Policies.


Date CommunicatedCommercial Policies
04 OctoberB777 Aircraft Removed From Service Due to Maintenance
02 OctoberDerby (DCN) Cessation of VA Services (version 1)
01 October Melbourne Formula 1 Grand Prix Reschedule Mar16
01 OctoberAlbany (ALH), Esperance (EPR) and Ravensthorpe (RVT) Cessation of VA Services (version 1)
01 OctoberDenpasar (DPS) Reduction of VA Services (version 2)
01 OctoberPhuket (HKT) Cessation of VA Services (version 2)
07 AugustMt Raung Volcanic Ash - Denpasar (version 3)
07 AugustDenpasar (DPS) Reduction of VA Services
07 AugustPhuket (HKT) Cessation of VA Services
05 AugustMt Raung Volcanic Ash - Denpasar (version 2)
05 AugustMt Raung Volcanic Ash - Denpasar (version 1)
22 JulyMt Raung Volcanic Ash - Denpasar (version 6)
14 JulyMt Raung Volcanic Ash - Denpasar (version 5)
13 JulyMt Raung Volcanic Ash - Denpasar (version 4)
09 JulyMt Raung Volcanic Ash - Denpasar (version 3)
22 June SYD-AUH-SYD (VA29/VA30) Re-accommodation Oct15-Apr16 (version 2)
18 JuneCarnival Sun Princess Cruise Ship Delay - Brisbane
16 June LAX-BNE Flight Cancellations 26Oct15 & 01Feb16
16 JuneSYD-AUH-SYD  (VA29/VA30) Re-accommodation Oct15-Apr16 (version 1)
04 June LAX-SYD-LAX (VA1 & VA2) Flight Cancellations
01 MayAdverse weather affecting South East QLD and New South Wales
21 AprilCarnival Spirit Cruise Ship - delayed arrival into Sydney 
10 AprilCessation of Busselton (BQB) Services
26 MarchTropical Cyclone Nathan - Darwin
26 March Tropical Cyclone Pam - Vanuatu (version 4)
23 MarchTropical Cyclone Nathan - Cairns
20 FebruaryAdverse Weather Forecast for South East QLD and Northern NSW
03 FebruaryUSA Northeast-Midwest Inclement Weather (version 2)
27 JanuaryUSA Northeast Inclement Weather (version 1) 
05 JanuarySouth Australia and Victoria Fires


Date CommunicatedCommercial Policies
15 December Martin Place, Sydney situation
02 DecemberCricket Test Match Postponed and Phillip Hughes Funeral
25 November  Removal of Premium Economy on Trans-Tasman & ISH Markets (with FAQ's)
30 September SYD-AUH-SYD VA to EY Re-Accommodation FEB-APR2015
30 SeptemberSYD-AUH-SYD VA to EY Re-Accommodation FEB-APR2015 (FAQ's)
26 September Princess Cruises Departure Port Change 
15 September  VA/DL Codeshare Flights VA6551/VA6552 - Cancellation Error 
07 August  Hurricane Iselle and Tropical Storm Julio
30 July SYD-LAX-SYD (VA1 & VA2) Flight Cancellations 7-9 AUG14
30 JulySYD-LAX-SYD (VA1 & VA2) Flight Cancellations 7-9 AUG14 (FAQ's)
23 July MEL-LAX-MEL Flight Cancellations
10 JulyCancellation of Learmonth (LEA) Services
27 June Sydney Terminal 2 Power Outage
27 JuneAdverse Weather Forecast for South Eastern Australia
23 May Thailand Curfew Restrictions
11 AprilTropical Cyclone ITA in North Queensland
14 FebruaryVolcanic Ash From Mount Kelud in Indonesia
30 JanuaryTropical Low in North Queensland