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Virgin Blue New Skies to offer a whole new class of online service
BRISBANE WEDNESDAY 16 JUNE 2010: The Virgin Blue Group of Airlines has implemented a new reservations system with an investment of $AUD10 million.
Virgin Blue Chief Financial Officer, Keith Neate, said the successful cutover of the Navitaire New Skies reservations system was completed over two days of the June long-weekend.
“This is an investment not just in technology, but in our customer. It ensures our guests enjoy a simple, faster and more efficient booking process and allows us to recognise them as individuals at the same time,” Mr Neate said.
“Our guests want to be recognised with their personal preferences when travelling, such as seat allocation and Velocity membership level. Over the coming months these developments will be added along with the facility to book accommodation,” he said.
Mr Neate said that the features of New Skies included:
·A quick comparison of fares up to 15 days around the day of travel;
·The option to book ancillary services, such as car hire and hotels, seamlessly;
·Booking summaries allowing the guest to keep track of costs;
·Easy retrieval of booking details; and
·Velocity members can add their membership details to new or existing bookings.
“Guests travelling on Virgin Blue, Pacific Blue or Polynesian Blue will find the enhancements to our website very easy to navigate.”
Mr Neate said that further enhancements were planned to the reservation system that is used by more than 25 airlines around the world.
“The cutover to New Skies proceeded according to plan. We had a contingent of customer service agents in place at all major Australian-domestic airports and I’m really proud to say the cutover was very successful with minimal or no delays to our network or guests,” Mr Neate added.
Already in use by more than 25 airlines around the world, New Skies by Navitaire, is a next-generation reservation and distribution system integrating all aspects of the sales and distribution process.
* Multi award winning airline Group Virgin Blue includes domestic Australian carrier, Virgin Blue, together with short haul international airlines, Pacific Blue and Polynesian Blue. It also includes V Australia, the three class boutique style long haul airline with a unique Australian style featuring in-flight bars, mood lighting including twilight and sunset, “ladies only” bathroom, state of the art In-flight entertainment and an acclaimed Business Class offering.
Together they operate a fleet of 86 modern Boeing 737, 777 and Embraer E-Jet aircraft flying to 31 Australian and 17 international destinations including the USA, South Africa, Thailand, New Zealand, Fiji, Samoa, Tonga, Vanuatu and the Cook Islands. Founded in August 2000, the ASX listed Virgin Blue Group is headquartered in Brisbane, Australia, with more than 6,000 team members across its worldwide ports.