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Velocity Frequent Flyer

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  • Experience
  • Plan
  • Bookings
  • Velocity Frequent Flyer
  • Specials & Offers
  • At the Airport
    At the Airport
    • Airport Lounges
    • Valet Parking
    • Airport Transfers
    • Airport Guides
    • Airport Parking
    • Duty Free and Customs
    • Connecting Flights
  • Onboard the Flight
    Onboard the Flight
    • Cabin Classes
    • Seat Maps
    • Onboard Menu
    • In-flight Entertainment
    • Voyeur
    • Use of Electronic Devices
    • In-flight Health
    • Our Fleet
  • Service Experience
    Service Experience
    • Guest Charter (Customer Service Plan)
    • Service Promise
    • Feedback
    • Flying With Us
  • Corporate Travel
    Corporate Travel
    • Corporate Client Benefits
    • Accelerate - Corporate Program
    • Business Events and Groups
  • Mobile
    Mobile
    • Mobile Website
    • BlackBerry Application
  • Operational Performance
    Operational Performance
    • On-time Performance (Domestic Australia)
    • Safety
  • Airline Partners
    Airline Partners
    • Air New Zealand
    • Delta Air Lines
    • Etihad Airways
    • Singapore Airlines
    • Skywest Airlines
    • Virgin Atlantic
    • Other Partners
  • Routes and Schedules
    Routes and Schedules
    • Interactive Route Map
    • Flight Timetables
  • Destinations
    Destinations
    • Destination Guides
  • Baggage
    Baggage
    • Carry-on Baggage
    • Checked Baggage
    • Oversized and Fragile Items
    • Dangerous Goods
    • Delayed or Damaged Baggage
    • Travelling with Airline Partners
    • New Checked Baggage Policy
  • Fare Types
    Fare Types
    • Domestic
    • International Short Haul
    • International Long Haul
    • Fare Change Overview
  • Fees and Surcharges
    Fees and Surcharges
    • Domestic
    • International Short Haul
    • International Long Haul
  • Flying Internationally
    Flying Internationally
    • Visas and Passports
    • Enhanced Security Procedures
  • Special Needs and Assistance
    Special Needs and Assistance
    • Infants
    • Children Travelling Alone (Unaccompanied Minors)
    • Travelling with an Assistance Dog
    • Vision and Hearing Impairments
    • Special Meals
    • Pets
    • Flying While Pregnant
    • Medical Conditions
    • Mobility Assistance
    • Independent Travel Criteria
    • Meet and Assist
    • Disability Access Facilitation Plan
  • Flights
    Flights
    • Book a Flight
  • Holidays
    Holidays
    • Holiday Packages
    • Cruises
  • Travel Extras
    Travel Extras
    • Hotels
    • Car Hire
    • Travel Insurance
    • Airport Transfers
    • Airport Parking
    • Tours and Activities
    • Show and Event Tickets
    • Lounge Membership
    • Currency Exchange
  • Manage My Bookings
    Manage My Bookings
    • Check-in
    • Change Booking
    • Cancel Booking
    • Re-send Itinerary
  • Flight Extras
    Flight Extras
    • Select a Seat
    • Add Extra Legroom
    • Add Baggage
  • Flight Status
    Flight Status
    • Arrivals and Departures
  • Agents and Corporate Bookings
    Agents and Corporate Bookings
    • Agents and Corporate Login
    • Agents Registration
  • Group Bookings
    Group Bookings
    • Group Information
    • Group Quote Request Form
    • Conferences
    • Podium Business Events
    • Group Cruises
  • Freight
    Freight
    • Our Freight Services
  • Airpass
    Airpass
    • The Virgin Australia Airpass
  • Program Benefits
    Program Benefits
    • About the Program
    • Join Now
    • Global Coverage
    • Faster Rewards
    • Status Benefits
    • Family Benefits
    • Program Updates
  • Status
    Status
    • About Status
    • Earning Status Credits
    • Silver Membership
    • Gold Membership
    • Platinum Membership
    • Benefits at-a-Glance
    • Global Lounge Access
  • Earn
    Earn
    • Airlines
    • Credit Cards
    • Car Hire
    • Accommodation
    • Travel and Entertainment
    • Shopping
    • Utilities, Insurance and Finance
    • Business Services
    • Status Credits
  • Redeem
    Redeem
    • Airlines
    • Flight Upgrades
    • Car Hire
    • Accommodation
    • Travel and Entertainment
    • Shopping
    • Charities
  • My Account
    My Account
    • Join Velocity
    • Manage Account
  • Member Specials
    Member Specials
    • Airlines
    • Credit Cards
    • Car Hire
    • Accommodation
    • Travel and Entertainment
    • Shopping
    • Utilities, Insurance and Finance
  • Lounge
    Lounge
    • Lounge Membership (Virgin Australia lounge)
  • Flight Specials
    Flight Specials
    • View Best Fares
  • Advertised Specials
    Advertised Specials
    • View Advertised Specials
  • Sales Alert (V-mail)
    Sales Alert (V-mail)
    • Sign-up to V-mail Sales Alerts
  • Holiday Specials
    Holiday Specials
    • Holiday Packages
    • Breakations
    • Mystery Breaks
    • Event Holidays
  • Offers from Our Partners
    Offers from Our Partners
    • Hotels
    • Car Hire
    • Cruises
    • Event and Theatre
    • Activities
    • Experience Australia
    • There's Nothing Like Australia
  • Gift Vouchers
    Gift Vouchers
    • Purchase Gift Vouchers
    • Check Gift Voucher Balance

About Us

  • Home
  • About Us
  • Careers
  • Work Experience

Company Overview

  • The Virgin Family
  • Virgin Australia History
  • Virgin Australia Group Executive Team
  • Virgin Australia Board of Directors
  • Investor Information
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Media

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  • 2000

Careers

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  • Welcome
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  • Department Profiles
  • Graduate Recruitment
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Sponsorship

  • Our Sponsorships
  • Sponsorship Information

Legal Policies

  • Conditions of Carriage
  • Privacy
  • Terms of Use

Sustainability

  • Environment
  • Sustainable Aviation Biofuel
  • Fly Carbon Neutral
  • Sustainability Governance
  • Stakeholder Engagement
  • Reporting
  • Virgin Group

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About Us

  • Company Overview
  • Media
  • Sponsorships
  • Sustainability
  • Careers
  • Carbon Offset Program
  • Conditions of Carriage
  • Privacy
  • Terms of Use

Travel Extras

  • Holidays
  • Hotels
  • Car Hire
  • Travel Insurance
  • Transfers
  • Tours & Activities
  • Shows & Tickets
  • Cruises
  • Currency Exchange

Velocity Frequent Flyer

  • Join Velocity
  • My Account
  • Benefits at-a-Glance
  • Redeem Points
  • Earn Points
  • Status
  • Global Coverage
  • Specials
  • Membership Enquiries

Quick Links

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Customer Service Plan (Guest Charter) | Tarmac Delay Plan | Fees for Optional Services | Baggage Change Policy