It is helpful for you to understand our general business operations so that you can get a feel for who we are and what we do; and so that you can make a self-assessment about whether or not your knowledge, skills, abilities and interests are a good match for our company. The following is a snapshot of parts of our business and some typical job roles that form a part of each team.
Commercial
The Commercial division is focused on generating revenues through promotion, sales, marketing and loyalty initiatives; driving our brand and our product in the marketplace to maximise our commercial positioning.
Departments include:
- Marketing
- Commercial Sponsorship
- Sales (Corporate and Industry)
- Velocity and CRM
- eCommerce
- Ancillary Revenues
- Blue Holidays
Typical roles in the Commercial team include: Account Managers, Marketing and Brand Specialists and Advisors.
Alliances, Network and Yield Management
The Alliances, Network and Yield Management division is focused on planning, monitoring and implementing strategies to maximise revenue. This division enhances Virgin Australia's market position through our own and partner networks.
Departments include:
- Revenue and Yield Management
- Network Planning
- Scheduling
Typical roles in the Alliance, Network and Yield Management team include: Revenue Management Analysts, Network Planning Analysts, Pricing Analysts and Route Managers.
Product and Guest Services
The Product and Guest Services team is responsible for creating and delivering our polished and professional service to our guests. The group includes international and domestic Cabin Crew, Cabin Crew Systems, Service Experience, Premium Guest Services, the Virgin Australia lounge, and In-flight and Ground Product.
Departments include:
- Product
- Group Service Training
- Cabin Crew
- Premium Guest Services
- Lounges
- Guest Contact Centres
Typical roles in the product and guest services team include Learning and Development Specialist, Trainers, Uniform Coordinators, Cabin Crew, Cabin Supervisors, Leaders Cabin Crew, Product Specialists and Contact Centre Agents.
Operations
Our Operations group is responsible for ensuring that the work completed within our Commercial and Product groups comes alive whilst keeping our schedule operating safely and on time. The Operations group is the largest in the business.
Departments include:
- Engineering Operations
- Ground Operations
- Flight Operations
- Group Flight Standards
- Operations Planning
- Safety Systems
Typical roles in the Operations team include: Pilots, Pit Crew, Guest Service Agents, Engineers, Safety Systems Specialists and Operations and Network Planning Advisors.
Finance
Our Finance team is responsible for the financial analysis, reporting and forecasting for the business. This critical function supports the business and the board in meeting our objectives and the provision of prudent advice on business opportunities.
Departments include:
- Investor Communication
- Finance
- Information Systems
- Business Systems Design & Delivery
- Property
- Forecasting
- Internal Audit
- Risk Office
- Fleet
- Economist
- Strategic Initiatives Office
Typical roles in the finance team include: Accounts Payable, Accounts Receivable, Auditors, Business Analysts, Qualified Accountants and IT Specialists.
People
Our People team is primarily focused with providing the systems, tools and guidance to assist the business in delivering its business model. The people team provide support to ensure make sure we have the right structure for the business, the right people in the right roles doing the right work in an environment where people can work productively to their full potential
Departments include:
- Leadership Advisory
- Leadership Systems and Design
- Recruitment
- Workplace relations
- Remuneration and Services
- Leadership Development
- Staff Travel
Typical roles in the People team include HR Specialists and Advisors, Learning and Development Specialists, Payroll Agents, Recruitment Advisors and Workers Compensation Specialists.
Corporate Communications
Corporate Communications are communications professionals who deliver all elements of Corporate and Financial Communications, Public Relations, Media Relations, General Publicity, Corporate Sponsorship and Promotions and Internal Employee Communication. As such the team are guardians of Virgin Australia's public image in news media, initiators of media and stakeholder communications and play a key role in maintaining the company's unique culture and providing and organisation-wide understanding of the company's commercial and strategic aims.
Departments include:
- Corporate Communications
- Public & Media Relations
- In-flight Media
- Community Sponsorships
Typical roles in the Corporate Communications team include Public Affairs Specialists, Media Relations Advisors and Communication Specialists.
Government Relations
The Government Relations group support the business to influence and understand government decision making. International air services cannot operate without meeting widespread regulatory approvals, with each country comprising their own specific requirements. Government Relations is responsible for developing relationships with domestic and international governments; influencing treaty negotiations; and researching and developing Virgin Australia's position on key government policies and other related topics within the market.
Departments include:
- Government Affairs
- Industry Representation
Typical roles in the Government Relations team are Government Relation Specialists.
