About Us

Culture and Values

At Virgin Australia, we are committed to creating a highly engaged and achievement orientated workforce where our vision, values and our customer focus drive everything we do.

We believe that every person we come into contact with; our guests, our customers or our colleagues will feel more or less engaged with Virgin Australia based on the interactions we have with them. As such, at Virgin Australia, our Values Compass sets the direction with regard to behavioural expectations and is pivotal to achieving our strategic objective of becoming Australia’s best customer led organisation.

Our Values Compass

we think customer

  • Our customers are at the heart of everything we do
  • We are passionate about creating an outstanding flying experience
  • We deliver consistently high service internally and externally

we lead the way

  • We lead by example
  • We have the courage to think differently
  • We innovate

we do the right thing

  • We always put safety first
  • We act with integrity and honesty
  • We create a sustainable and inclusive environment for our people and the community

we are determined to deliver

  • We do what we say we're going to do
  • We are responsive
  • We are committed to excellence in all we do

together we make the difference

  • We work together to achieve success
  • We consider our impact on others
  • Our people set us apart