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On 13 January 2013 we introduced our new flight credit tool, Virgin Australia Travel Bank.
Travel Bank is an online account that allows you to manage your flight credits with Virgin Australia in one place. The tool replaced our previous system of credit shells, vouchers and ticket credits.
Virgin Australia Travel Bank allows you to:
Upon cancelling a flight that offers a credit, a Travel Bank account will be automatically created for you.
The creation of your account will be confirmed by a Travel Bank Welcome Email, outlining your account number and login details.
By logging into your Travel Bank account, you can view your credits, transactions and Travel Bank statement online.
To book a flight using your Travel Bank credit, simply visit virginaustralia.com and choose Travel Bank as your form of payment.
Note: If you received a travel credit shell prior to 12 January 2013, please contact the Guest Call Centre to make and pay for a new booking with that credit shell.