Vision or Hearing Impairment Request

For information on the level of service Virgin Australia can provide please refer to our Disability Access Facilitation Plan (PDF).


If you are comfortable that Virgin Australia can provide the assistance you require but wish to provide us with additional information please complete the form below.

If the Disability Access Facilitation Plan (PDF) does not cover the assistance you require or if you are travelling within the next 72 hours, please contact the Guest Contact Centre to discuss your request so we can ensure you are provided with the suitable level of service


Please Complete details below

Please select the reason why you require additional assistance?