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Pets

We accept dogs and cats for pet travel on both domestic and international flights.

Find out more information about transporting pets on international flights.

For information about transporting pets on domestic flights on A330, B737, E190 and ATR aircraft, contact Toll Air Express.

For information about transporting pets on flights within Western Australia on F50, F100 or A320 aircraft, contact Virgin Australia Regional Airlines Freight.

Important Information for Domestic Services:

To ensure there is room for your pet to travel on your flight, pet bookings must be made via our Guest Contact Centre (GCC) (Internet discount fare will be honoured). Pets not booked via the GCC will be refused travel and sent as freight, on a different flight, at a higher fee.

Virgin Australia accept a maximum of two pet cages per flight on A330, 737 and Embraer aircraft, and one cage per flight on ATR aircraft. For additional pets, exceeding this amount, contact Toll Air Express.

For transport between Perth and Albany, Broome, Darwin, Esperance, Exmouth (Learmonth), Geraldton, Kalgoorlie, Karratha or Kununurra on Virgin Australia Regional Airlines on F50, F100 and A320 aircraft, contact Virgin Australia Regional Airlines Freight.

Important Information for International Services:

Working in collaboration with pet agents, we will accept cats and dogs to travel in the cargo hold of our aircraft on international long haul services. We are unable to accept bookings direct from guest, and recommend that all guests who wish to travel with their pets contact an approved international Pet and Animal Transportation Association (IPATA) pet agent.  

Conditions of Pet Travel

Pets travel in the cargo hold, except for authorised Assistance Dogs.

To travel with us, your pet must: 

  • Appear to be in good health
  • Not be unduly aggressive
  • Be over 8 weeks old. This is due to possible dehydration while travelling. For dogs or cats under 12 weeks old, we recommend you obtain a veterinary certificate, as some breeds are more susceptible to dehydration.
  • Be housed in a container which complies with the Virgin Australia guidelines for pet containers
  • If travelling into Tasmania, your dog must be treated for the Hydatids Tapeworm prior to arrival

A maximum of 2 cages per flight is permitted, within aircraft type limitations.

Generally, only one pet may travel per cage, however, up to three pets can travel per cage if they meet all of the following criteria:

  • All from the same litter
  • Under 6 months old
  • Under 14kgs each

Quarantine Restrictions

When travelling with pets within Australia additional restrictions apply please visit the Quarantine Domestic website for more information. This site contains up-to-date information relating to the travel restrictions into all states and territories within Australia.

Guidelines for Pet Containers

The following container guidelines are designed to protect the welfare of dogs and cats travelling with us, whilst also complying with occupational health and safety legislation. We reserve the right to refuse carriage of pets that are not travelling in a container that complies with the following requirements...
The container must be:

  • Supplied by yourself or purchased from Toll Air Express or an approved supplier
  • In good repair so that the dog or cat cannot escape
  • Not too small for the dog or cat
  • Lined with absorbent material so that no water or excreta can escape
  • Strong enough to withstand damage
  • Made of metal or a polypropylene material and must not have any wheels attached
  • Two part rigid plastic containers must have the top and bottom or side parts secured by screws or nuts and bolts
  • Must have escape proof hinges and latches and be adequately locked
  • When weighed complete with dog or cat, not exceed 65kgs
  • Must not be collapsible
  • Not exceed the following dimensions: 120cm x 80cm x 70cm*

Aircraft Type

Total cages allowed per flight

Height

Width

Length

Notes

A330, 737, Embraer

2

80cm

70cm

110cm

 

ATR

1

80cm

60cm

110cm

 

F50

2

80cm

70cm

110cm

No more than 2 animals can be booked on any single flight in a combination of either; 1 Large plus 1 Small cage, or 2 small cages.

F100

4

80cm

70cm

110cm

No more than 4 animals can be booked on any single flight of which no more than 2 large cages can be booked.

A320

Nil

n/a

n/a

n/a

Due to inadequate ventilation and heat, carriage of animals is prohibited in all cargo compartments of A320 aircraft.

Note: Powerful and strong animals including Staffies, Pit Bulls, German Shepherds, Dobermans, Rottweilers etc, can break through plastic and therefore need to be in a metal container.

Animal Health In-flight

If you wish to sedate your pet so it does not become anxious, contact your vet for expert advice. We do not take responsibility for the consequences of sedating pets prior to flying.

Your pet could become dehydrated when flying, so it is very important to ensure it has had some water prior to being checked in.

If your pet appears unwell or dehydrated at check-in, for the animal’s benefit, we may refuse carriage on the flight.

Virgin Australia charges fees based on the combined weight of each container and the pet(s) which will travelling in that container.

Fees are non-refundable, and payable:

  • Per sector (a formal connection is classed as a single sector)
  • Per container
  • On check-in of your pet

Size Weight Fee (AUD) *GST Inclusive
Small Pet 0–10kg $55.00
Medium Pet 11–20kg $75.00
Large Pet  21–30kg $100.00 
Extra Large Pet 31kg + (max 65 kg) $100.00 + $4.00 for every kilogram over 30 kg 

You must check in your pet at least 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case you must check in your pet 60 minutes prior to departure.

You must be the guest named on the booking, and you must present a copy of the itinerary at lodgement. If you are not the guest named on the booking, we will be unable to check in your pet. If you do not bring a copy of the itinerary, you will be charged at higher freight rates.

Check-in and collection locations vary from port to port. To find out where to check in and collect your pet, check the location list below.

Pet Check-in Locations

LocationContact NumberAddress and Directions
Adelaide(08) 7224 5927

Address: Toll Priority Freight Facility, Toll Priority Building, 10 Butler Boulevard, Burbridge Business Park, Adelaide Airport

Directions
: Drive out along Sir Richard Williams Ave towards the main airport exit and turn left onto Sir Donald Bradman Drive. At the second set of traffic lights turn left into the Business Park and veer right onto Sir Hubert Wilkins Road. Follow the road around past Fuel Depot to a T-junction and turn left onto Butler Boulevard. Toll Priority is the first building on the left. Drive through the IN front gates and park near the security gatehouse. Virgin Australia pet check-in is through the main glass door entrance. Proceed to front counter.

Albany0448 892 228

Address: Virgin Australia Regional Airlines Terminal, Albany Airport

Directions: Virgin Australia service desk. 

Albury(02) 6023 3754

Address: Virgin Australia Terminal Albury Airport

Directions: As you approach the terminal on Airport Drive, there’s a small car park on the left just before you reach the terminal building. The roller door is adjacent to this car park at the end of the building. If staff are not available please see a team member at the service desk at check-in counter. 

Ayres Rock(08) 8956 3419

Address: Virgin Australia Terminal

BallinaN/A

Address: Virgin Australia Terminal, Ballina Airport

Directions: Virgin Australia service desk 

Brisbane(07) 3635 0400

Address: Toll Air Express, Chloris St, Brisbane Airport

Directions: Heading towards the airport down Airport Drive turn right into Chloris Street.

Broome – Virgin Australia flightsN/A

Address: Virgin Australia Terminal, Broome Airport

Directions: Virgin Australia service desk

Broome – Virgin Australia Regional Airlines Flights(08) 9192 5811
 

Address: Virgin Australia Regional Airlines Terminal, Broome Airport

Directions: Virgin Australia Regional Airlines service desk 

Bundaberg

0481 006 738

Address: Virgin Australia Terminal

Busselton

(08) 9751 3489

0437 372 074
 

Address: Virgin Australia Regional Airlines Terminal, Busselton Airport

Directions: Virgin Australia Regional Airlines service desk 

Cairns(07) 4015 2100

Address: Toll Priority Freight Facility, 79 Sir Robert Norman Street, General Aviation, Cairns Airport
 
Directions: Turn into the General Aviation Precinct from Captain Cook Highway, take an Immediate left into Tom Mcdonald Drive followed by a right into Royal Flying Doctors Street, you will then see the Toll Priority building on your right.

CanberraN/A

Please note: Temporarily unavailable - please call our Guest Contact Centre if you have any queries.

CloncurryN/A

Address: Virgin Australia Terminal

Coffs HarbourN/A

Address: Virgin Australia Terminal, Coffs Harbour Airport

Directions: Virgin Australia service desk

Darwin(08) 8945 7100

Address: Toll Dnata Building, 3 Lancaster Drive, Marrara

Directions: Approaching the airport on Henry Wrigley Drive turn left onto Sir Norman Brearley Drive and left again onto Lancaster Drive.

Derby/Curtain0437 467 300

Address: Virgin Australia Regional Airlines Terminal, Derby / Curtain Airport

Directions: Virgin Australia Regional Airlines service desk 

Emerald

(07) 4987 7317

Address: Virgin Australia Terminal
Esperance

(08) 9907 1544

0427 712 251

Address: Virgin Australia Regional Airlines Terminal, Esperance

Directions: Virgin Australia Regional Airlines service desk 

Geraldton

(08) 9923 3626

0419 900 509

Address: Virgin Australia Regional Airlines Terminal, Geraldton

Directions: Virgin Australia Regional Airlines service desk

Gladstone

(07) 4978 7965

Address: Virgin Australia Terminal

Gold Coast

(07) 5599 2333

0418 721 780

0404 110 365

Address: Coast Cargo, 20 Eastern Avenue, Coolangatta Airport

Directions: Turn right into Terminal Drive and then right into Eastern Drive. Located approximately 200m from the Coolangatta terminal. Google Maps Search: 20 Eastern Avenue Gold Coast Airport.

Hamilton Island

(07) 4946 9675

Address:  Virgin Australia Terminal

Hervey Bay N/A

Address: Virgin Australia Terminal, Hervey Bay Airport

Directions: Virgin Australia service desk

Hobart(03) 6248 5601

Address: Loop Road, Hobart Airport

Directions: Located 500m north of the Virgin Australia Terminal. Virgin Australia freight is the last building at the northern end of Hobart Airport next to Tasmanian Quality Foods, opposite the taxi overflow carpark.

Karratha 0439 984 331 Address: Toll office, Karratha Airport

Directions: Toll office adjacent to the Virgin Australia terminal, Karratha Airport 
Kalgoorlie0418 934 604Address: Toll agent, Kalgoorlie Airport

Directions: Adjacent to the Virgin Australia terminal, Kalgoorlie Airport
Kununurra

(08) 9168 1999

0417 992 377

Address: Virgin Australia Regional Airlines Terminal, Kununurra

Directions: Virgin Australia Regional Airlines service desk
Launceston(03) 6391 9021

Address: Toll Air Express, Building 89, Launceston Airport, Western Junction TAS 7212

Directions:  Located approximately 100m to the South of airport terminal on the left. Red brick building below the large public car park area. Walking distance from terminal. 

Learmouth0429 944 767

Address: Virgin Australia Regional Airlines Terminal, Learmonth

Directions: Virgin Australia Regional Airlines service desk

Mackay0423 006 037

Address: Toll Air Services, Mackay Airport

Directions: Turn left at roundabout on airport entrance road

Melbourne0401 717 050

Address: Toll Air Express, corner Francis Briggs Road and Apac Drive, Melbourne Airport

Directions: Take main entrance to Melbourne Airport terminal. Turn left at the lights onto Centre Road; continue straight across two roundabouts, facility is at the third roundabout.

Mildura0407 240 983

Address: Virgin Australia Terminal

Mt Isa(07) 4743 5910

Address: Virgin Australia Terminal

Newcastle0423 606 641

Address: Toll Air Express Freight Office

Directions: Located between Jetstar Hangar and Newcastle Airport Terminal.

Newman 0429 401 918

Address: Newman Airport

Directions: Green Freight shed to left hand side of car park near entrance to Airport.

ParaburdooNo pets accepted
Perth – Virgin Australia Flights(08) 9277 9670

Address: Toll Air Express, Corner Ross Drive & Boud Avenue, Perth Domestic Airport

Directions: Enter the airport on Brearley Drive, turn right onto Ross Street and continue to Boud Street. Facility is on the corner of Ross Drive and Boud Street.

Perth – Virgin Australia Regional Airlines Flights

(08) 9477 3364

0427 071 299

Flights: For flights between Perth and Albany, Broome, Darwin, Esperance, Exmouth (Learmonth), Geraldton, Kalgoorlie, Karratha or Kununurra on Virgin Australia Regional Airlines F50, F100 and A320 aircraft.

Address: Hanger 250, Fauntleroy Avenue, Perth Airport Terminal 3 of Perth Airport. 

Port Hedland

(08) 9140 1111

Address: Toll office, Port Hedland Airport

Directions: Adjacent to the Virgin Australia terminal, Port Hedland Airport.

Port Macquarie(02) 6583 1542 Address: Virgin Australia Terminal, Port Macquarie Airport
Ravensthorpe0427 977 489

Address: Virgin Australia Regional Airlines Terminal, Ravenshorpe

Directions: Virgin Australia Regional Airlines service desk

Rockhampton
0412 881 014

Address: Virgin Australia Terminal, Rockhampton Airport

Directions: Virgin Australia freight facility, southern end of Rockhampton Airport. 

Sunshine Coast

13 15 06

Address: Virgin Australia Terminal, Maroochydore Airport

Directions: Virgin Australia service desk

Sydney(02) 9023 5800

Address: Toll Air Express: Hanger 13 Eleventh Street, Mascot Airport

Directions: As you enter Sydney Airport take first left into Ross Smith Drive and then the first right into Eleventh Street. Continue to the end where Virgin Australia's cargo partner Toll Air Express facility is located. 

Townsville
(07) 4725 0150

 

0421 045 923

For flights departing or arriving between 0430 – 1830 Monday to Friday (Excluding Public Holidays)

Address:
Toll Air Express, Halifax Street, Townsville Airport

Directions: First building on your left as you enter the airport precinct along Halifax Street.

Weekends and Public Holidays

Address:
Virgin Australia Terminal, Townsville Airport

Directions: Virgin Australia Freight Area, which is located outside the Virgin Australia terminal entrance door approximately 20m from the door entrance.

NOTE: Pets are not to be brought into the terminal.

Whitsunday CoastN/A

Address: Virgin Australia Terminal, Proserpine Airport

Directions: Virgin Australia freight nominated agent at counter 1 (far right).

If you wish to send a pet unaccompanied on Virgin Australia domestic services please contact Toll Air Express.

Please be aware that Broome, and Proserpine do not have Toll Air Express offices or agents and therefore cannot accept unaccompanied pets travelling from this location, however unaccompanied pets flying into these ports are accepted.

If you wish to send a pet unaccompanied on Virgin Australia Regional Airlines, between Perth and Albany, Broome, Derby (Curtin), Geraldton, Esperance, Exmouth (Learmonth), Kalgoorlie, Kununurra and Ravensthorpe contact Virgin Australia Regional Airlines freight on 08 9477 3360 or 08 9477 3364.

Pet transport from these locations can be organised through the below animal handling companies.

Jet Pets           1300 668 309       info@jetpets.com.au
Dogtainers    1300 135 252      enquiry@dogtainers.com.au
Oz Pet              0400 403 777     cratehire@optusnet.com.au