Planning

International Long Haul

Change and Cancellation Fees

NZ to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • NZD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • NZD60 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • NZD200 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • NZD60 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • NZD50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business brand
  • NZD50 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD330 and any residual refunded to original form of payment

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Africa via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted – Non refundable

If you are travelling in Q, V class the following applies:

  • NZD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • NZD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q, V class the following applies:

  • NZD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • NZD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Asia via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q, V class the following applies:

  • NZD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • NZD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business brand
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Other Fees and Surcharges

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking and will be converted to local currency as per the daily exchange rate.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport and will be converted to local currency as per daily exchange rate.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown

Change and Cancellation Fees

NZ to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • NZD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Premium or Business brand
  • NZD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

No fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in B, Y class the following applies:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

 

NZ to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • NZD50 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • NZD50 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  •  New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

No fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in B, Y class the following applies:

N/A - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Africa via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • No Fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of NZD120 plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show Fee NZD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in B, Y class the following applies:

Cancellation fee NZD120 fee plus No-Show fee of NZD120 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

NZ to Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • No Fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of NZD120 plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show Fee NZD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in B, Y class the following applies:

Cancellation fee NZD120 fee plus No-Show fee of NZD120 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

NZ to Asia via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • No Fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of NZD120 plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show Fee NZD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in B, Y class the following applies:

Cancellation fee NZD120 fee plus No-Show fee of NZD120 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

Other Fees and Surcharges

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking and will be converted to local currency as per the daily exchange rate.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport and will be converted to local currency as per daily exchange rate.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

NZ to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • NZD200 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business brand
  • NZD200 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in O class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to Travel Bank

If you are travelling in R class the following applies:

  • Up to 24 hours before scheduled departure time
  • NZD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • NZD50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business brand
  • NZD50 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD200 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Africa via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • NZD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business brand
  • NZD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Singapore

Premium Saver is not available on this route

NZ to Asia via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • NZD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business brand
  • NZD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Other Fees and Surcharges

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking and will be converted to local currency as per the daily exchange rate.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport and will be converted to local currency as per daily exchange rate.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

NZ to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No fee and any residual refunded to original form of payment

After departure:

  • No fee and any residual refunded to original form of payment

No-Show:

Not Applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

NZ to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No fee and any residual refunded to original form of payment

After departure:

  • No fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

NZ to Africa via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee of NZD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

Cancellation fee NZD120 fee plus No Show fee NZD120 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

NZ to Singapore

Premium Saver is not available on this route

NZ to Asia via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee of NZD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

Cancellation fee NZD120 fee plus No Show fee NZD120 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

Other Fees and Surcharges

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking and will be converted to local currency as per the daily exchange rate.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport and will be converted to local currency as per daily exchange rate.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

NZ to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No fee and any residual refunded to original form of payment

After departure:

  • No fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

NZ to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

If you are travelling in C class the following applies:

  • 34% of fare paid and any residual refunded to original form of payment.

If you are travelling in J class the following applies:

  • No fee and any residual refunded to original form of payment

No-Show:

N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

NZ to Africa via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee of NZD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee NZD120 fee plus No Show fee NZD230 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

NZ to Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee of NZD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee NZD120 fee plus No Show fee NZD230 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

NZ to Asia via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee of NZD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No show fee. Infant without a seat No show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

After departure:

  • Up to 24 hours before scheduled departure time
  • NZD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee NZD120 fee plus No Show fee NZD230 and any residual refunded original form of payment

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No show fee. Infant without a seat cancellation/no show is free.

Other Fees and Surcharges

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking and will be converted to local currency as per the daily exchange rate.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport and will be converted to local currency as per daily exchange rate.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

North America to Australia

Booking Changes

Permitted up to 24 hours before scheduled departure time

D Class (Advance Purchase)

  • USD$500 No Fee plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$400 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

D Class (Advance Purchase)

  • Must upgrade to the Business brand
  • USD$500 plus any fare difference

I Class

  • USD$400 plus any fare difference

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class

  • Not permitted - non-refundable

Permitted After departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class 

  • Not permitted - non-refundable

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

North America to New Zealand

Booking Changes

Permitted up to 24 hours before scheduled departure time

D Class (Advance Purchase)

  • USD$500 No Fee plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$500 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

D Class (Advance Purchase)

  • USD$500 plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$500 plus any fare difference
  • New ticket must be of equa

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class

  • Not permitted - non-refundable

D Class

  • No Fee and any residual refunded to original form of payment.

Permitted After departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class 

  • Not permitted - non-refundable

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

Hawaii to Australia

Booking Changes

Permitted up to 24 hours before scheduled departure time

I Class

  • USD$400 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

I Class

  • Must upgrade to the Business Brand
  • USD$400 plus any fare difference

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

I Class 

  • Not permitted - non refundable

D Class

  • No fee and any residual refunded to original form of payment

Permitted After departure:

I Class

  • Not permitted - non refundable

D Class 

  • No Fee and any residual refunded to original form of payment

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

Other Fees and Surcharges

Guest Contact Centre Fee

USD60

Airport Service Fee

USD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.