International long haul definition
V Promo Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | NZD 200 + any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Ticket is non - refundable ~ |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 330 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 330 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the origional cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
V Deal Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | NZD 60 + any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure - AUD 330 After departure - ticket is non-refundable |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure - NZD 200 After departure - ticket is non-refundable |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
V Saver Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | NZD 60 + any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure - NZD 330 After departure - ticket is non-refundable |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Before day of departure - Canx Fee NZ$200pp. On or after day of departure Canx fee NZ$200. After departure refund the difference between fare paid & applicable fare for transportation used less any penalty
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
V Flexi Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee | Changes allowed - local fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee | Before departure: Cancellations permitted. Local service fees may apply After departure: Cancellations permitted. Local service fees may apply |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee | Allowed - Local fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee | Before departure - full refund. After departure - difference between fare paid & applicable fare for transportation used less any penalty |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | Allowed - Local fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure - full refund. After departure - difference between fare paid & applicable fare for transportation used less any penalty |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
Premium Deal Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | NZD 200 + any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Ticket is non - refundable ~ |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
Premium Flexi Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | Allowed - local service fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure: Cancellations permitted. Local service fees may apply After departure: Cancellations permitted. Local service fees may apply |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee | Allowed - Local fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee | Before departure - full refund. After departure - S class refund permitted at 34% of return fare. W class refund the difference between fare paid & applicable |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
International long haul definition
Business Deal Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | NZD 200 + any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee~ | I Class: Ticket is non - refundable D Class: NZD 330 |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: I Class: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.
D Class: Charge of NZD330 waived for death of passenger of family member. Note: No show rules apply, please see general rules on cancellation local reissue/service fees may apply.
After Departure: After departure ticket is non-refundable.
International long haul definition
Business Flexi Fare
Changes and Cancellations made via our Guest Contact Centre*
| Flight Change Fee^ | Allowed - local service fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | Before departure: Cancellations permitted. Local service fees may apply After departure: Cancellations permitted. Local service fees may apply |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee | Allowed - Local fees may apply |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee | Before departure - full refund. After departure - C class refund permitted at 34% of return fare. J class refund the difference between fare paid & applicable fare for transportation used less any penalty |
| Guest Contact Centre Service Fee# | NZD 50 |
| Flight Change Fee^ | NZD 50 + Any fare difference + GCC service fee |
|---|---|
| Name Change Fee | Name change not allowed |
| Cancel Fee^^ | NZD 200 + GCC service fee |
| Guest Contact Centre Service Fee# | NZD 50 |
Credit Card and Debit Card Surcharge%
| International Flight – Surcharge Amount | NZD 25 |
|---|
Conditions
* Fees are charged per person, per booking
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin New Zealand fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply,please see general rules on cancellation.
After Departure: After departure ticket is non-refundable.
