Planning

International Short Haul

information International short haul definition

Saver Lite Fare 

For Trans-Tasman flights only on International Short Haul.

This is our discount Economy fare. Saver Lite gives you the best possible price. Guests who buy a Saver Lite fare will not be able to purchase any checked baggage allowances. If you require a checked baggage allowance, you can upgrade your fare by purchasing a baggage inclusive fare (for example our Saver or Flexi fares). Additionally, there are restrictions on changes and cancellations. Saver Lite fares are non-refundable.

In the Air

Cabin Class

Economy

Food and Drink

On flights between Australia and Bali (Denpasar) or Australia and Thailand (Phuket) all economy guests receive a complimentary meal and selected beverages.

On all other flights, food and drinks are available for purchase from our onboard menu. (Note: tea /coffee/water included).

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Baggage

Includes 7kg carry-on baggage.

This fare does not include a checked baggage allowance. Guests travelling on a Saver Lite fare can only purchase an additional baggage allowance at the airport at a higher fee, pre-purchase is not available.

Access to the Virgin Australia lounge

No

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior to the flight
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows 
Guests who check in, but do not fly, will not be eligible for a credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Payment

Instant payment required.

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.

 

information International short haul definition

Saver Fare 

This is our standard Economy fare. Saver fares include one piece of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable.

In the Air

Cabin Class

Economy

Food and Drink

On flights between Australia and Bali (Denpasar) or Australia and Thailand (Phuket) all economy guests receive a complimentary meal and selected beverages.

On all other flights, food and drinks are available for purchase from our onboard menu. (Note: tea /coffee/water included).

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Baggage

Includes 7kg carry-on baggage.

1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior to the flight.
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows 
Guests who check in, but do not fly, will not be eligible for a credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Payment

Instant payment required.

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.

 

information International short haul definition

Flexi Fare 

This is our fully flexible Economy fare. Flexi fares give you the flexibility to make flight changes up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg, and complimentary food and drinks package onboard. Flexi fares are refundable, subject to fees.

In the Air

Cabin Class

Economy

Food and Drink

Food and drinks package included.

Additional food and beverage available for purchase onboard.

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Baggage

7kg carry-on baggage.

1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No

Fare Rules

Changes

Name Changes 
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours after the flight
Guests can cancel bookings up to 24 hours after flight departure, by paying a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.

Credits or refunds will be for the value of the original fare (less any fee payable).

Note: Refunds are not available for all forms of payment.  Refunds are available via the GCC. Conditions apply – please refer General Information above.

Payment

Instant payment required.

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.

 

information International short haul definition

Premium Saver Fare 

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non refundable.

In the Air

Cabin Class

Premium Economy

Food and Drink

Food and drinks package included.

Additional food and beverage available for purchase onboard.

Extra Legroom

Additional leg room included in business class cabin.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Priority Check-in

Yes

Baggage

7kg carry-on baggage.

2 Pieces of 32kg checked baggage allowance included. Guests have the option to purchase multiple additional bags at 32kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre or at the airport for a higher rate.

Access to the Virgin Australia lounge

No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests travelling to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges.

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours after the flight
Guests can cancel bookings up to 24 hours after flight departure, by paying a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows

Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available. 

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.


Note: Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

information International short haul definition

Premium Fare 

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable.

In the Air

Cabin Class

Premium Economy

Food and Drink

Food and drinks package included.

Additional food and beverage available for purchase onboard.

Extra Legroom

Additional leg room included in business class cabin.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Priority Check-in

Yes

Baggage

7kg carry-on baggage.

2 Pieces of 32kg checked baggage allowance included. Guests have the option to purchase multiple additional bags at 32kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests travelling to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges.

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours after the flight
A refund or a credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.

Credits or refunds will be for the value of the original fare.

Note: Refunds are not available for all forms of payment.

Refunds are available via the GCC. Conditions apply – please refer General Information above.

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.


Note: Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

information Domestic and international short haul definition

Business Class Fare 

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable.

In the Air

Cabin Class

Business Class cabin

Food and Drink

Full premium dining experience from our exclusive Business Class menu.

Extra Legroom

Additional leg room included in business class cabin.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

On the Ground

Priority Check-in

Yes

Baggage

7kg carry-on baggage.

2 Pieces of 32kg checked baggage allowance included . Guests have the option to purchase multiple additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage booking’, via the Guest Contact Centre or at the airport for a higher rate.

Access to the Virgin Australia lounge

No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges.

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours after the flight
A refund or a credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.

Credits or refunds will be for the value of the original fare.

Note: Refunds are not available for all forms of payment.

Refunds are available via the GCC. Conditions apply – please refer General Information above.

Payment

Instant payment required.

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Children and Infants

Children and Infants Charges

Trans-Tasman Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

All other International Short Haul Services:

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges).

All Children (2-11 years) must occupy their own seat.