Best Airline Australia Pacific
Best Airline Staff Service Australia Pacific
NZ to North America
Fare Summary | This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg each. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 6 months |
Stopovers | If you are travelling in T, Q, V class the following applies: 1 free stopover permitted in Sydney, Brisbane, Los Angeles only (additional taxes, fees may be payable) 1 additional stopover permitted for payment of NZD135 each plus any local taxes and fees. If you are travelling in N, E class the following applies: 1 free stopover permitted (local taxes and fees may be payable) 1 additional stopover permitted for payment of NZD135 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 1 free stopover permitted (additional taxes, fees may be payable) 1 additional stopover permitted for payment of NZD125 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 3 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies:
If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure:
No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Fare Summary | This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 2 free stopovers permitted (additional taxes, fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies:
If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Asia via Abu Dhabi
Fare Summary | This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 3 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies:
If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
NZ to North America
Fare Summary | This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg each. Selected Flexi fares are refundable, subject to fees. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | If you are travelling in L, K, H class the following applies: 2 free stopovers permitted (additional taxes, fees may be payable) 2 additional stopovers permitted for payment of NZD135 each plus any local taxes and fees. If you are travelling in B, Y class the following applies: 4 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg, Selected Flexi fares are refundable, subject to fees. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | If you are travelling in L, K, H class the following applies: 2 free stopovers permitted (additional taxes, fees may be payable) 2 additional stopovers permitted for payment of NZD125 each plus any local taxes and fees. If you are travelling in B, Y class the following applies:
|
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | If you are travelling in L, K class the following applies: 3 months If you are travelling in H class the following applies: 6 months If you are travelling in B, Y class the following applies: 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Fare Summary | This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg, and complimentary food and drinks package onboard. Selected Flexi fares are refundable, subject to fees. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 2 free stopovers permitted (additional taxes, fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Asia via Abu Dhabi
Fare Summary | This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees. |
Cabin Class | Economy |
Minimum Stay | Not applicable |
Maximum Stay | If you are travelling in L, K class the following applies: 3 months If you are travelling in H class the following applies: 6 months If you are travelling in B, Y class the following applies: 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
NZ to North America
Fare Summary | This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non-refundable. |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable. |
Maximum Stay | If you are travelling in O class the following applies: 6 months If you are travelling in R class the following applies: 12 months |
Stopovers | 1 free stopover permitted (local taxes and fees may be payable) 1 additional stopover permitted for payment of NZD135 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in O class the following applies:
If you are travelling in R class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non-refundable. |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 1 free stopover permitted (local taxes and fees may be payable) 1 additional stopover permitted for payment of NZD125 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non-refundable. |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable. |
Maximum Stay | If you are travelling in O class the following applies: 6 months If you are travelling in R class the following applies:
|
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Premium Saver is not available on this route
NZ to Asia via Abu Dhabi
Fare Summary | This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non-refundable. |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | If you are travelling in O class the following applies: 6 months If you are travelling in R class the following applies: 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
NZ to North America
Fare Summary | This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 4 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
|
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 4 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
|
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Premium Saver is not available on this route
NZ to Asia via Abu Dhabi
Fare Summary | This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable |
Cabin Class | Premium Economy |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
NZ to North America
Fare Summary | This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which are subject to fees. Business Saver fares are non-refundable. |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 1 free stopover permitted (local taxes and fees may be payable) 1 additional stopover permitted for payment of NZD135 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in I class the following applies:
If you are travelling in D class the following applies:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) no discounts apply. Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) no discounts apply. Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which are subject to fees. Business Saver fares are non-refundable. |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 1 free stopover permitted (local taxes and fees may be payable) 1 additional stopover permitted for payment of NZD125 each plus any local taxes and fees. |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which are subject to fees. Business Saver fares are non-refundable. |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Fare Summary | This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which are subject to fees. Business Saver fares are non-refundable. |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 2 free stopovers permitted (additional taxes, fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) no discounts apply. Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) no discounts apply. Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Asia via Abu Dhabi
Fare Summary | This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which are subject to fees. Business Saver fares are non-refundable. |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
Other Fees and Surcharges
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
NZ to North America
Fare Summary | This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes without incurring fees. Business fares are fully refundable |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 4 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
|
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) no discounts apply. Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) no discounts apply. Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Europe/Middle East via Abu Dhabi
Fare Summary | This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes without incurring fees. Business fares are fully refundable |
Cabin Class | Business |
Minimum Stay | Not applicable. |
Maximum Stay | 12 months |
Stopovers | 4 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
Permitted After departure: If you are travelling in C class the following applies:
If you are travelling in J class the following applies:
No-Show:
Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Africa via Abu Dhabi
Fare Summary | This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes without incurring fees. Business fares are fully refundable |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Singapore
Fare Summary | This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes without incurring fees. Business fares are fully refundable |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | 2 free stopovers permitted (local taxes and fees may be payable) |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) no discounts apply. Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) no discounts apply. Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
NZ to Asia via Abu Dhabi
Fare Summary | This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes without incurring fees. Business fares are fully refundable |
Cabin Class | Business |
Minimum Stay | Not applicable |
Maximum Stay | 12 months |
Stopovers | Unlimited free stopovers permitted (additional taxes, fees may be payable) Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane |
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free. |
Name Changes | Not permitted |
Payment | Immediate payment required |
Children and Infants | Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges). Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges). Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older. |
Velocity Frequent Flyer | Velocity Points and Status credits are based on fare class, miles flown and airline. Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
Other Fees and Surcharges
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult 15 or older.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
