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Unsolicited Phone Calls

Help Centre

Automated Scam Calls

Friday 9 May 2014

We have received reports that members of the public are receiving unsolicited phone calls claiming to be from Virgin Australia.

The calls may involve a ‘prize’ that requires your credit card information to be claimed.

These calls are not from Virgin Australia.

We strongly advise customers to hang up immediately if you suspect you have received a scam phone call.

If you have provided your details, please contact your financial institution immediately.

A number of Australian businesses have been targeted in this scam including banks and other airlines.

Virgin Australia takes your privacy very seriously and would like to assure our customers that their data has been and remains secure.

More information on this scam can be found on the Scam Watch website.

We are fully cooperating with authorities and apologise for any inconvenience caused.