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Virgin Australia Introduces Enhanced Booking and Check-In System This Weekend

09/01/2013

Virgin Australia is introducing a new Sabre booking and check-in system this weekend in order to enhance the travel experience for customers.

Once fully implemented, the Sabre system will offer a range of benefits for Australian travellers including faster service, streamlined travel with partner airlines and more options for flight bookings.

Virgin Australia Group Executive of Corporate Communications Danielle Keighery said: “The new Sabre booking and check-in system will enable us to provide an enhanced travel experience for customers in Australia and overseas, aligning us with the global standards of the major full service airlines”.

Virgin Australia will continue to operate flights as scheduled however, as with any major transition to a new IT system, there will be changes to travel from this weekend. Please view our System Changes page for further details.

“We have been working with Sabre and our various partners on detailed planning for the transition and we have implemented a number of measures to ensure minimal impact to our customers. This includes stationing extra staff in terminals and contact centres and the training of over 4,000 team members in the new system”, Ms Keighery said.

“We have also been communicating with customers about the transition via email, SMS, social media and through our Sales and contact centres.

“We are advising customers travelling during and immediately after the transition to arrive earlier than usual for flights, to bring a printed copy of their Virgin Australia E-ticket or itinerary with them to the airport and to use kiosk or web check-in where possible.

“For Australian Domestic flights departing on Saturday 12 January 2013, we are opening web and mobile check-in early to allow you to check-in earlier than usual for your flight. Customers who are planning to book flights or make changes to a current booking, should do so before Saturday 12 January or after Sunday 13 January 2013.

For the most up to date information on the transition and the benefits of the new system, please visit www.virginaustralia.com/au/en/sabre-system-change/.

ENDS