About Us

Terms of Use

Terms of Use/Site Disclaimer

This website is owned and operated by Virgin Australia Airlines Pty Ltd ACN 090 670 965 (“Virgin Australia Airlines”) and contains information and material from Virgin Australia Holdings Ltd ACN 100 686 226 , its subsidiaries and other related companies, including Virgin Australia International Airlines Pty Ltd and Virgin Australia Airlines (NZ) Ltd (collectively, “Virgin Australia”). Your access to and use of the information, materials and services provided on this website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this website (“Terms”). Your use of this site will mean you accept these Terms. If you do not agree to these Terms, do not use this website.

We may revise these Terms at any time by updating this posting, and your use afterwards signifies your acceptance of the changed Terms. Please check these Terms periodically for changes.

Intellectual Property Rights

Our name and logos are registered trade marks and may not be used without our written consent. You agree that all the materials displayed on or available through this website, including without limitation any and all names, logos, data, information, graphics, underlying software, displayed on or available from this website are protected by copyright, trademark and other intellectual property laws and are available for your personal use only. In connection with viewing and using this website, you are permitted to temporarily download one copy of the materials posted on this website onto a single computer for your personal, non-commercial use only.

You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these Terms or with our express written permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from this website does not transfer any right or ownership of such information, content or images to you and such information, content or images may be used solely in accordance with these Terms. All copyright and other proprietary notices contained in downloadable materials must be retained.

Links to Other Websites

Links to other websites are provided for your convenience. We do not control these other websites and we cannot be responsible for the content or accuracy of the information or other material on these websites. Unless expressly stated on this website, the provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. You should seek independent expert advice if you have any concerns regarding what services, products or solutions may be suitable for you. We will not be liable for any damages or injury arising from your access to such sites or content.

By clicking on a link to any third party website, you conset to our disclosure of your relevant personal information with our software provider and the operator of that website for the purposes of processing your request to link to a third party website. We will disclose such personal information in accordance with our Privacy Policy. 

If you choose to leave the Virgin Australia website via links to other unaffiliated sites, including those of advertisers, we are not responsible for the privacy practices of those sites.

Before disclosing your personal information or using other websites, we recommend that you examine the privacy policies as well as the terms and conditions of those websites, as they may differ from this website.

You must obtain our written permission to make any hyperlinks with this website.

Investment Advice/Market Information Disclaimer

Information contained on this website does not constitute financial advice and should not be taken as such. We do not accept any liability for any investment decisions made on the basis of information contained on this website. You should obtain professional investment advice suited to your specific circumstances before you make investment decisions.

Share price and company announcement information on this site is provided by a link to the Australian Stock Exchange website and may be delayed by at least 20 minutes or more.

Limitations on Use of Site

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent of an authorised Virgin Australia representative. Such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site.

On-line Security

This site may provide you with the ability to use usernames, passwords or other codes or devices to gain access to restricted portions of this site ("access codes"). The content contained in such restricted areas is confidential, and is provided to you for such purposes as reviewing travel itineraries or billing statements. We reserve the right to prohibit the use of such access codes on your behalf by third parties to prevent fraud or uses that interfere with our site's operation or integrity.

Limitation of Liability and Disclaimer

VIRGIN AUSTRALIA MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE TIMELINESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED ON THIS SITE. LIKE ANY WRITTEN MATERIALS, THE INFORMATION PROVIDED ON THIS SITE MAY BECOME OUTDATED OVER TIME. VIRGIN AUSTRALIA UNDERTAKES NO OBLIGATION TO CORRECT OR UPDATE ANY CONTENT OR INFORMATION ON THIS SITE. VIRGIN AUSTRALIA MAY MAKE IMPROVEMENTS AND/OR CHANGES IN CONTENT ABOUT THE PRODUCTS OR SERVICES DESCRIBED ON THIS SITE AT ANY TIME WITHOUT NOTICE, AND RESERVES THE RIGHT TO ALTER OR DELETE CONTENT AND INFORMATION FROM THIS SITE AT ANY TIME. ALL VIRGIN AUSTRALIA WEBSITE CONTENT IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES AS TO TITLE, FREEDOM FROM ENCUMBRANCE, SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED TO THE EXTENT PERMISSIBLE BY LAW. NEITHER VIRGIN AUSTRALIA NOR ANY AFFILIATE NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE WILL BE LIABLE FOR YOUR USE OF OR RELIANCE ON CONTENT CONTAINED ON THIS SITE UNDER ANY CIRCUMSTANCES, INCLUDING NEGLIGENCE, BREACH OF STATUTORY DUTY AND MISREPRESENTATION (EXCLUDING FRAUDULENT MISREPRESENTATION. NEITHER SHALL VIRGIN AUSTRALIA BE LIABLE FOR ANY INJURY OR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES, LOSS OF SAVINGS, BUSINESS OPPORTUNITIES, REVENUE AND PROFIT AND DAMAGE TO GOODWILL ARISING OUT OF CONTENT ON THIS WEBSITE, EVEN IF VIRGIN AUSTRALIA IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL VIRGIN AUSTRALIA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION ARISING FROM OR RELATED TO THIS WEBSITE (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE AND BREACH OF STATUTORY DUTY OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEB SITE.

For the purposes of this Limitation of Liability and Disclaimer, the ejusdem generis rule does not apply and the meaning of general words is not to be restricted by any particular examples preceding or following those general words.

With respect to all communications you make to us regarding our website content, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Virgin Australia shall have no obligation to protect your communications from disclosure; (b) Virgin Australia shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Virgin Australia shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Applicable Laws

Although this website is accessible worldwide, content is intended only for residents of Australia, New Zealand, the United States, the United Kingdom and the United Arab Emirates. Nothing on this website should be interpreted as a promotion or solicitation for any product or service of any nature that is not authorized by the laws and regulations of the country where you are located.

Applicable Jurisdictions

  • For residents of Australia, these Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.
  • If you are viewing this website in the United States, these Terms shall be governed by and construed in accordance with the laws of California.
  • If you are viewing this website in New Zealand, these Terms shall be governed by and construed in accordance with the laws of New Zealand
  • If you are viewing this website in the United Kingdom or the United Arab Emirates these Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • If you are viewing this website from anywhere other than the countries set out above, these Terms shall be governed by and construed in accordance with the laws of Australia, subject to any other applicable laws. (“Applicable Jurisdictions”) 

These Terms shall be governed and construed in accordance with the laws of the Applicable Jurisdictions without giving effect to any principles of conflicts of law. You and Virgin Australia irrevocably consent to the exclusive jurisdiction of the courts located in the Applicable Jurisdictions in connection with any action arising out of or related to these Terms or their subject matter. You and Virgin Australia waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non conveniens in any such action. If any provision of these Terms shall be deemed unlawful, void or for any reason, unenforceable, then that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of any remaining provisions.

Your Privacy

We regard your privacy as important. You agree that your personal information will be managed in accordance with our Privacy Policy. Our Privacy Policy is available on our wbsite. If you would like to receive our Privacy Policy by post please contact our Guest Contact Centre.

This website uses cookies and web-tracking tools to improve the content and functionality of our website. Our use of cookies and web-tracking tools is managed in accordance with our Cookie Policy and our Privacy Policy.

 

Minors

 

 Our website is a general audience site. Minors should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.

Our Terms and Conditions of Carriage

The booking and carriage of Guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.

Changes to These Terms

We reserve the right to amend, modify, add, delete and make corrections to the website at any time without notice.