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UpgradeMe Premium Bid FAQs

UpgradeMe Premium Bid

Upgrade Eligibility

What flights can I upgrade?

Not all flights are automatically eligible for an upgrade. You can check your eligibility by entering your six character booking reference and last name on the UpgradeMe Premium Bid webpage.

Am I eligible to make an upgrade offer?

To check your eligibility, visit the UpgradeMe Premium Bid webpage, and enter your booking reference and last name in the fields provided. Alternatively, we will email eligible passengers who have booked via the Virgin Australia website, Virgin Australia mobile website or via the Guest Contact Centre 10 days prior to departure, inviting them to make an offer. 

If I booked my flight through a travel agent or a website other than the Virgin Australia website, am I eligible to make an upgrade offer?

To check your eligibility, visit the UpgradeMe Premium Bid webpage and enter your booking reference and last name in the fields provided.

If my flight has more than one sector do I need to make an offer for all sectors or can I make offers for select sectors?

Flight sectors are considered independent of one another. If you wish to upgrade a journey with multiple sectors, you must make an offer to upgrade each sector individually with a separate, single offer.

For example: If you are travelling from Brisbane to Los Angeles via Sydney, you can make an offer for the Brisbane to Sydney sector, and another offer for the Sydney to Los Angeles sector.

If you do not want to upgrade a sector, simply move the offer slider to the far left to indicate "No Offer" for that sector.

Are there any specific reasons why I might not be eligible to make an upgrade offer?

There are several different factors that may restrict your eligibility to make an offer to upgrade, these include:

  • No seat availability on your flight
  • You do not have a ticket yet
  • Your reservation is not confirmed yet
  • Your flight is not operated by Virgin Australia
  • The flight you are travelling on is not currently accepting offers

Can I make an offer to upgrade if I am travelling with children?

Yes, as long as the child is older than 2 years old.

Why can’t I upgrade two cabin classes, i.e., from International Economy to International Business Class?

The ability to upgrade to Business Class is reserved for Premium Economy guests, who have already paid for a significantly higher fare.

However, on flights where there are only two cabin classes, you can upgrade from Economy to Business Class.

If I purchase my flight using Velocity Points, will I be eligible to make an offer to upgrade?

Reward Seat bookings purchased using Velocity Points are not eligible to be upgraded via UpgradeMe Premium Bid. Any Seat bookings purchased using Velocity Points are eligible to be upgraded via UpgradeMe Premium Bid.


Submitting an Offer

How do I make an offer for a flight?

There are two ways to make an offer to upgrade your flight booking:

  1. Visit the UpgradeMe Premium Bid webpage to check your eligibility and make your offer.
  2. If you have booked your flight via the Virgin Australia website, Virgin Australia mobile website or Guest Contact Centre we may email you, 7 to 10 days prior to the departure date of your flight, to invite you to make an offer. Simply follow the directions outlined in the email to make your offer.

What are the steps I need to follow to submit an offer?

  • If you have booked your flight via the Virgin Australia website, Virgin Australia mobile website or Guest Contact Centre you may be emailed 7 to 10 days prior to departure, inviting you to make an offer. Alternatively you can visit the UpgradeMe Premium Bid webpage to check your eligibility and select to make an offer.
  • Choose the flight sector you would like to upgrade, and move the slider to indicate your offer.
  • Enter your contact and payment details in the fields provided.
  • Review and submit your details.
  • After completion, you will be emailed confirmation of your upgrade offer. You can use this email to modify or cancel your offer.

Note: You will not be charged unless your offer is successful.

Does it cost anything to make an offer to upgrade?

No. Virgin Australia do not charge any booking fees or card fees for making an offer, however your bank may charge you if the currency of your offer is not the same currency as your bank account. You will only be charged by Virgin Australia if your offer is successful.

Is there a minimum amount I must offer for an upgrade?

Each flight has minimum and maximum assigned offer value and your offer must lie between these two values.

How do I know what price to offer for an upgrade?

All flights have a range from which you can select the value you want to offer. The Offer Strength gauge, found on the offer page, can help you determine the strength or your offer. The gauge is to be used as a guide, not confirmation that your offer will be successful.

Are there any additional taxes to pay on top of the upgrade amount?

No. All offers are inclusive of taxes and surcharges.

Do I need to pay anything upfront to submit an offer to upgrade?

No. You will only be charged if your offer is successful.

Can I submit different offer amounts for each flight sector of my journey?

Yes. You can offer different amounts for each sector, including indicating "No Offer" for those sectors you don’t wish to make an offer for. You will receive a confirmation email indicating how much you offered per person for each sector.

What do the colours of the Offer Strength gauge indicate?

The Offer Strength gauge gives you an indication of the likelihood that your offer will be accepted, subject to established criteria. This gauge is to be used as a guide, not confirmation that your offer will be accepted.

Is there a specific amount that I should offer to be successful in receiving an upgrade?

The Offer Strength gauge gives you an indicator of the strength of your offer. Several factors are considered in determining the strength of your offer. This gauge is to be used as a guide, not confirmation that your offer will be accepted.

If I am a Velocity member, can I request an UpgradeMe Points or UpgradeMe Platinum Member Offer upgrade as well as make an offer to upgrade?

Yes. If you submit an UpgradeMe Premium bid and then choose to upgrade using UpgradeMe Points or UpgradeMe Platinum Member Offer, your Premium Bid offer will be disregarded for the upgraded sector.

UpgradeMe Premium Bids will not be considered for any sectors that have already been upgraded using UpgradeMe Points or UpgradeMe Platinum Member Offer methods.

I received an email inviting me to make an offer to upgrade. What do I do next?

Click the link in the invite email to launch the UpgradeMe Premium Bid webpage. Follow the simple step-by-step process to make your offer.

I deleted my invite email, but want to make an offer. What should I do?

Visit the UpgradeMe Premium Bid webpage, enter your booking reference and last name in the fields provided, and follow the simple step-by-step process to make your offer.

How many days do I have to submit my offer?

The offer window closes three days prior to the departure date of your flight. You can also make changes up until this time.

I forgot to make my offer before offer window closed. Is there any way I can still submit an offer?

No. Once the offer window has closed there is no way to submit an offer. All offers must be made at least three days prior to the departure date of your flight.

If I didn't receive an invite email, can I still make an offer?

Offers can be made up to three days prior to the departure date of your flight.

You will not receive a pre-departure email inviting you to make an offer, but you can visit the UpgradeMe Premium Bid webpage to confirm your eligibility and make an offer.

If there are multiple passengers on my bookings, do I have to make an offer for all passengers?

Yes. You cannot split the booking. If your upgrade is accepted all passengers will be upgraded.

Is it possible to increase/decrease my offer, if I have already made my offer?

Yes. You can modify your offer by clicking on the link in your confirmation email, or by visiting the UpgradeMe Premium Bid webpage.

What forms of payment are accepted for offers?

Accepted payment types include credit card, debit card and prepaid cards. Accepted card types include Visa, MasterCard, AMEX and Diners.

When will my credit card be charged?

You will only be charged if your offer is successful. Successful offers will be selected and you will be informed no later than one day prior to the departure date of your flight.

Can I use my Velocity Points to make an offer through UpgradeMe Premium Bid?

No. Velocity Points are not an accepted form of payment for UpgradeMe Premium Bid. However, you can use Velocity Points to UpgradeMe Points. Find out more.

I am travelling with someone on the same booking who does not want to upgrade. Can I make an offer to be upgraded separately?

No. Unfortunately you cannot split the booking.


Changing/Cancelling an Offer

I need to change the payment type I used to submit my offer. How can I do this?

Unfortunately you cannot simply change your payment type. Instead you must cancel your original offer and make a new offer.

To make a new offer, click the link in your cancellation email, and follow the simple step-by-step process.

I need to change a flight booking, for which I have made an upgrade offer. Can I transfer my offer to my new flight?

No. Upgrade offers are non-transferable.

You will need to cancel your original offer, and make a new offer on your new booking. To do so, visit the UpgradeMe Premium Bid webpage, and follow the simple step-by-step process to make a new offer.

I need to change a flight, for which I have successfully received an upgrade. Can I transfer my upgrade? If not, what happens to my upgrade?

Upgrades cannot be transferred. If you choose to change your flight you will not be refunded or credited for your successful upgrade offer.

I cancelled my original offer, but now I want to make a new offer. Can I do this?

Yes, provided the offer window has not closed. To make a new offer click the link in your cancellation email, and follow the simple step-by-step process.

Can I modify the amount I offered?

Yes, provided the offer window has not closed.

To modify your offer, click the link in your confirmation email, or visit the UpgradeMe Premium Bid webpage.

I need to cancel a flight, for which I have successfully received an upgrade. Can I cancel my upgrade?

You can cancel your booking as per your original fare rules, but you will not receive a refund for your successful upgrade offer.


Selection/Rejection of Offer

Will I receive extra Points or Status Credits if I am successfully upgraded?

No. Velocity Points or Status Credits can only be earned for the original booking.

When will I be informed if my offer was successful?

You will receive an email at least one day prior to the departure date of your flight, informing you if you have been successful or unsuccessful.

If my offer is unsuccessful, will I be told why?

No. Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

When will I be told if my offer was unsuccessful?

You will receive an email at least one day prior to the departure date of your flight, informing you if you have been successful or unsuccessful.

My offer was unsuccessful. Can I make a second offer?

No. If your offer was unsuccessful you cannot make another offer on the same flight.

I was successfully awarded an upgrade, but my flight was cancelled. Will I receive a refund for my upgrade?

Virgin Australia will endeavour to accommodate you with your upgrade on the next available flight.

If you are not reaccommodated, you have 30 days after the flight’s departure to fill out our refund form to organise a refund.


Successfully Assigned an Upgrade

What baggage allowance applies to my upgrade booking?

The baggage allowance of your original ticket (plus any pre-purchased additional baggage allowances) will apply to your upgraded flight.

Once my upgrade is confirmed can I select my seat in my upgraded cabin class?

Yes. You can select your seat via Mobile Check-in, or by visiting a Kiosk or a Virgin Australia check-in counter at the airport.

What fare rules apply to my upgraded booking?

The fare rules of your original booking will continue to apply to your upgraded booking.

Am I entitled to the benefits of my upgraded cabin class?

If you are upgraded through UpgradeMe Premium Bid you will receive:

  • An upgraded seat in a premium cabin class
  • Complimentary food and beverage
  • Complimentary in-flight entertainment
  • Priority Check-in , Priority Baggage and Priority Boarding
  • Access to the Virgin Australia lounge or partner lounges (where available, subject to conditions of entry)

You will not be eligible for an increased complimentary baggage allowance or limousine service transfers.

Who can I contact to find out more about my upgrade?

If you have any questions about your upgrade or the upgrade process, please contact our Guest Contact Centre.

I am travelling with a friend, who is booked on a separate ticket and did not receive an email invite to make an offer. Can you send them an email?

No. To check if your friend is eligible to make an offer to upgrade they should visit the UpgradeMe Premium Bid webpage, and enter their booking reference and last name in the fields provided. If they are eligible, they can follow the simple step-by-step process to make an offer.

Will I receive a refund if I purchased Extra Legroom with my original fare?

No. Unfortunately we cannot refund any extras associated with your original booking.