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Planning

Flights

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Baggage

Fare Types

Fees and Surcharges

Flying Internationally

Special Needs and Assistance

Vision or Hearing Impairment Request

For information on the level of service Virgin Australia can provide please refer to our Disability Access Facilitation Plan.

If you are comfortable that Virgin Australia can provide the assistance you require but wish to provide us with additional information please complete the form below.

If the Disability Access Facilitation Plan does not cover the assistance you require or if you are travelling within the next 72 hours, please contact the Guest Contact Centre to discuss your request so we can ensure you are provided with the suitable level of service

Please Complete details below

First Name:

Last Name:

Email:

Phone Number:

Reservation Number:

Please select the reason why you require additional assistance?

Hearing Impaired

Vision Impaired

Please provide additional information: