What is a Service Dog?
A Service Dog is trained to provide assistance to a person with a disability. Service Dogs include Guide Dogs, Hearing Dogs and Assistance Dogs.
Guide and Hearing Dogs on Domestic and International Flights
Certified and Registered Guide / Hearing Dogs are welcome on board Virgin Australia flights when accompanying a guest who has a vision or hearing impairment, provided that they have the credentials listed below:
- Guide / Hearing Dogs must wear their coat, and have their ID medallion on their collar
- The handler must have their Handler ID
Assistance Dogs on Domestic and International Flights
Virgin Australia accepts Assistance Dogs that have been trained and accredited as Assistance Animals to alleviate the effects of a disability, and have passed a Public Access Test. For a dog to be carried in the cabin of a Virgin Australia flight as an Assistance Animal, Virgin Australia must be provided with the following credentials:
- Documents that confirm the dog has been specifically trained by an Approved Organisation to alleviate the effects of the guest’s disability
- Documents detailing the training undertaken
- A current Public Access Test
An Approved Organisation is an organisation:
- Accredited by an animal training organisation prescribed by section 9 of the Disability Discrimination Act; or
- That meets the minimum standards set by Assistance Dogs International full members (accredited members); or
- That meets the minimum standards set by the Queensland Guide Hearing and Assistance Dogs Act 2009.
How to Book
If you intend to fly with a Service Dog you must make your booking through our Guest Contact Centre (Internet discount fare will be honoured).
Important Information for the Carriage of Service Dogs in the Cabin
- The dog must be fully trained, or if in training, it must be harnessed, wearing an identifying coat and accompanied by a certified trainer.
- Handlers must supply a suitable restraint for the dog in-flight.
- The dog must be seated on an absorbent mat for the duration of the flight.
- Please prepare your dog for the journey by exercising and limiting its fluid intake for several hours before boarding the aircraft. Note: Virgin Australia international long haul flights can be up to 14 hours duration.
- If you are travelling on our international long haul services with a group and there are 10 or more Service Dogs travelling with you, please contact Virgin Australia at least 10 days before departure so that we can ensure your needs are met on board.
- Only two Service Dogs per flight are permitted to travel on our domestic and international short haul services.
Service Dogs are carried free of charge on Virgin Australia* flights.
*Note: These guidelines are only applicable on flights operated by Virgin Australia. If you are travelling on a Codeshare flight with another carrier, you and your dog must meet that carrier’s requirements.
Important: Service Dogs travelling on international flights may be subject to specific Quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel, and Virgin Australia will not accept liability if your Service Dog is not approved for Quarantine clearance at your destination, or when entering Australia.