We only accept domestic dogs and cats for pet travel; and only on domestic flights. For information on all other types of animals, or if you wish to send your pet overseas, please contact Toll Air Express.
To ensure there is room for your pet to travel on your flight, pet bookings must be made via our Guest Contact Centre (GCC) (Internet discount fare will be honoured). Pets not booked via the GCC will be refused travel and sent as freight, on a different flight, at a higher fee.
Virgin Australia accept a maximum of two pet cages per flight on A330, 737 and Embraer aircraft, and one cage per flight on ATR aircraft. For additional pets, exceeding this amount, please contact Toll Air Express.
Note: Working in collaboration with pet agents, we will accept cats and dogs to travel in the cargo hold of our aircraft on international long haul services. We are unable to accept bookings direct from guest, and recommend that all guests who wish to travel with their pets contact an approved international Pet and Animal Transportation Association (IPATA) pet agent.
Conditions of Pet Travel
Pets travel in the cargo hold, except for authorised Assistance Dogs.
To travel with us, your pet must:
- Appear to be in good health
- Not be unduly aggressive
- Be over 8 weeks old. This is due to possible dehydration while travelling. For dogs or cats under 12 weeks old, we recommend you obtain a veterinary certificate, as some breeds are more susceptible to dehydration.
- Be housed in a container which complies with the Virgin Australia guidelines for pet containers
- If travelling into Tasmania, your dog must be treated for the Hydatids Tapeworm prior to arrival
A maximum of 2 cages per guest travelling is permitted, within aircraft type limitations.
Generally, only one pet may travel per cage, however, up to three pets can travel per cage if they meet the following criteria:
- All from the same litter
- Under 6 months old
- Under 14kgs each
Quarantine Restrictions
When travelling with pets within Australia additional restrictions apply please visit the Toll Air Express
Pet Containers | Aircraft | Aircraft |
|---|---|---|
Amount per flight | 2 | 1 |
Height | 80cm | 80cm |
Width | 70cm | 60cm |
Length | 120cm | 120cm |
Note: Powerful and strong animals including Staffies, Pit Bulls, German Shepards, Dobermans, Rottweilers etc, can break through plastic and therefore need to be in a metal container.
Animal Health In-flight
If you wish to sedate your pet so it does not become anxious, contact your vet for expert advice. We do not take responsibility for the consequences of sedating pets prior to flying.
Your pet could become dehydrated when flying, so it is very important to ensure it has had some water prior to being checked in.
If your pet appears unwell or dehydrated at check-in, for the animal’s benefit, we may refuse carriage on the flight.
Virgin Australia charges fees based on the combined weight of each container and the pet(s) which will travelling in that container.
Fees are non-refundable, and payable:
- Per sector (a formal connection is classed as a single sector)
- Per container
- On check-in of your pet
| Size | Weight | Fee (AUD) *GST Inclusive |
|---|---|---|
| Small Pet | 0–10kg | $55.00 |
| Medium Pet | 11–20kg | $75.00 |
| Large Pet | 21–30kg | $100.00 |
| Extra Large Pet | 31kg + (max 65 kg) | $100.00 + $4.00 for every kilogram over 30 kg |
You must check in your pet at least 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case you must check in your pet 60 minutes prior to departure.
You must be the guest named on the booking, and you must present a copy of the itinerary confirming that the pet has been booked via our Guest Contact Centre at lodgement. If you are not the guest named on the booking, we will be unable to check in your pet. If you do not bring a copy of the itinerary, you will be charged at higher freight rates.
Check-in and collection locations vary from port to port. To find out where to check in and collect your pet, check the location list below.
Pet Check-in Locations
| Location | Contact Number | Address and Directions |
|---|---|---|
| Adelaide | 08 8234 3882 |
Address: Toll Priority Freight Facility, Toll Priority Building, 10 Butler Boulevard, Burbridge Business Park, Adelaide Airport Directions: Drive out along Sir Richard Williams Ave towards the main airport exit and turn left onto Sir Donald Bradman Drive. At the second set of traffic lights turn left into the Business Park and veer right onto Sir Hubert Wilkins Road. Follow the road around past Fuel Depot to a T-junction and turn left onto Butler Boulevard. Toll Priority is the first building on the left. Drive through the IN front gates and park near the security gatehouse. Virgin Australia Pet Check-in is through the main glass door entrance. Proceed to front counter. |
| Albury | 02 6023 3754 |
Address: Freight Shed roller door at the western end of the terminal Directions: As you approach the Terminal Building on Airport Drive, there is a small car park on the left just before you reach the terminal building. The roller door is adjacent to this car park at the end of the building and if staff are not available please see a team member at the Service Desk at check-in. |
| Ballina | N/A |
Address: Virgin Australia Terminal, Ballina Airport Directions: Virgin Australia freight nominated agent at the Service Desk |
| Brisbane | 07 3114 7091 |
Address: Toll Air Services, Chloris St, Brisbane Airport Directions: Heading towards the airport down Airport Drive turn right into Chloris Street. |
| Broome | N/A |
Address: Virgin Australia Terminal, Broome Airport Directions: Virgin Australia freight nominated agent at the Service Desk |
| Cairns | 07 4015 2100 |
Address: Toll Priority Freight Facility, 79 Sir Robert Norman Street, General Aviation, Cairns Airport |
| Canberra |
02 6230 4559 / or 0401 004 442 |
Address: Gate 5, Mccan Road, Canberra Airport Directions: Turn left or right depending on direction of travel from Nomad Drive onto McCann Road. Gate 5 is on the left. When approaching Gate 5, park in the three-space car park and head for the grey building. |
| Coffs Harbour | N/A |
Address: Virgin Australia Terminal, Coffs Harbour Airport Directions: Virgin Australia freight nominated agent at the Service Desk |
| Darwin | 08 8945 7100 |
Address: Virgin Australia Freight - Toll Dnata Building, 3 Lancaster Drive, MARRARA NT 0812 Directions: Follow the main road into the airport and turn left at the sign which refers to the Freight Depot and head towards control tower. |
| Gold Coast |
07 5599 2333 / or 0412 623 629 |
Address: Virgin Australia Freight, c/- G CATS CARGO, 20 Eastern Avenue, Coolangatta Airport Directions: Turn right into Terminal Drive and then right into Eastern Drive. Located approximately 200m from the Coolangatta terminal. |
| Hervey Bay | N/A |
Address: Virgin Australia Terminal, Hervey Bay Airport Directions: Go to Virgin Australia departure area. The Service Desk is located next to check-in counters. |
| Hobart | 03 6248 5601 |
Address: Loop Road, Hobart Airport Directions: Located 500m north of the Virgin Australia Terminal. Virgin Australia freight is the last building at the northern end of Hobart Airport next to Tasmanian Quality Foods, opposite the taxi overflow carpark. |
| Karratha | 0439 984 331 | Address: TOLL office, Karratha Airport Directions: Adjacent to the Virgin Australia terminal, Karratha Airport |
| Launceston | 03 6391 9021 |
Address: Virgin Australia Freight - Building 89, Launceston Airport, LAUNCESTON TAS 7212 Lodgement: Lodgement of animals is 100 Metres past the airport terminal on the left Collection: Collection of animals is at the Virgin Australia baggage area |
| Mackay | 0423 006 037 |
Address: Toll Air Services (Virgin Australia Freight), Mackay Airport Directions: Turn left at roundabout on airport entrance road |
| Melbourne | 03 8346 0370 |
Address: Toll Dnata Building, Service Road, Melbourne Airport Directions: As you take the airport exit – turn left at the lights. Turn your first right into Depot Drive. If you follow this road you will arrive at the Patrick Building |
| Newcastle | N/A |
Address: Virgin Australia Terminal, Newcastle Airport Directions: Virgin Australia freight nominated agent at the far left check-in counter. |
| Newman | N/A | Address: Virgin Australia Terminal, Newman Airport Directions: Virgin Australia freight nominated Agent at check-in counter |
| Perth | 08 9277 9670 |
Address: Virgin Australia Freight, Ross Drive & Boud Avenue, Perth Domestic Airport Directions: Keep left past terminal 100m then turn right and the Virgin Australia Freight Shed is 50m on the right |
| Port Macquarie | 02 6583 1542 | Address: In the arrivals area (same as baggage arrivals) |
| Rockhampton | N/A |
Address: Virgin Australia Terminal, Rockhampton Airport Directions: Virgin Australia freight nominated agent at counter 1 (far left). |
|
Sunshine Coast |
13 15 06 |
Address: Virgin Australia Terminal, Maroochydore Airport Directions: Go to Virgin Australia departure area, the Freight Desk is located next to the Service Desk |
| Sydney | 02 9700 9478 |
Address: Virgin Australia Freight - Eleventh Street, Mascot Airport Directions: As you enter Mascot Airport, first left into Ross Smith Drive and then the first right into Eleventh Street. Continue to the end where the Virgin Australia shed is located on left. |
| Townsville | 0421 045 923 |
Address: Virgin Australia Terminal, Townsville Airport Directions: Virgin Australia Freight Area, which is located outside the Virgin Australia terminal entrance door approximately 20m from the door entrance. Pets are not to be brought into the terminal. |
| Whitsunday Coast | N/A |
Address: Virgin Australia Terminal, Proserpine Airport Directions: Virgin Australia freight nominated agent at counter 1 (far right). |
If you wish to send a pet unaccompanied, please contact Toll Air Express.
Please be aware that Broome, Canberra, Proserpine, and Rockhampton do not have Toll Air Express offices and therefore cannot accept unaccompanied pets travelling from this location – however unaccompanied pets flying into these ports are accepted.
Pet transport from these locations can be organised through Dogtainers or Jet Pets.
Jet Pets 1300 668 309 info@jetpets.com.au
Dogtainers 1300 135 252 enquiry@dogtainers.com.au
Oz Pet 0400 403 777 cratehire@optusnet.com.au
