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Meet and Assist

If you require special assistance with carrying your cabin baggage while boarding and disembarking the aircraft, or through Customs for international flights, a team member can assist you from the check in gate, to the boarding gate; and to the aircraft and vice versa. However, please note that we do not provide assistance for you from the kerb to the check-in counter or from the baggage collection area to the kerb.

An example of where our Meet and Assist service may be utilised is a parent travelling with many young children; a non-English speaking guest; or an elderly guest not requiring a wheelchair.

You must pre-arrange this service through our Guest Contact Centre.