International short haul definition
Saver Fare
Online Changes and Cancellations *
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| Flight Change Fee | AUD 80# | NZD 80# | FJD145# | WST185# | TOP 150# | PGK 205# | SBD 585# | USD 80# | THB 2465# |
| Cancel Fee | AUD 80 | NZD 80 | FJD145 | WST185 | TOP 150 | PGK 205 | SBD 585 | USD 80 | THB 2465 |
Changes and Cancellations made via our Guest Contact Centre*
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| Flight Change Fee | AUD 100# | NZD 100# | FJD185# | WST235# | TOP185# | PGK255# | SBD730 # | USD100# | THB3080# |
| Name Change Fee | Not permitted | ||||||||
| Cancel Fee | AUD 100 | NZD 100 | FJD 185 | WST 235 | TOP 185 | PGK 255 | SBD 730 | USD 100 | THB 3080 |
| Refund Fee | Not permitted | ||||||||
| Guest Contact Centre Fare Difference ^ | AUD 20 | NZD 20 | FJD 20 | WST 20 | TOP 20 | PGK 20 | SBD 730 | USD 20 | THB 20 |
| Guest Contact Centre Service Fee % | AUD 5 charged per booking | NZD 6 charged per booking | USD 5 charged per booking | WST 10 charged per booking | TOP 8 charged per booking | PGK 12 charged per booking | SBD 40 charged per booking | FJD 9 charged per booking | THB 150 charged per booking |
Credit Card and Debit Card Surcharge*
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | NZD 6 | FJD7 | WST 17 | TOP 15 | SBD 57 | PGK 20 | USD 7 | THB 210 |
PayPal Surcharge***
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
Conditions
- * Change and Cancellation fees are per person per booking
- # Baggage Service Fee is applicable when adding baggage to Internet bookings
- ^ Guest Contact Centre fare difference is charged per person, per journey
- & Guest Contact Centre fares are higher than Internet fares
- ** Credit Card Surcharge is per person per sector
- *** PayPal Surcharge is per person per sector. PayPal is not a valid form of payment at the airport.
Note: PayPal is not a valid form of payment when at the airport and may only be used for online payments and is only applicable on AUD flights
International short haul definition
Flexi Fare
Online Changes and Cancellations*
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| Flight Change Fee | Any fare difference | ||||||||
Cancel Fee | AUD 100 | NZD 100 | FJD185 | WST 235 | TOP 185 | PGK 255 | SBD 730 | USD 100 | THB 3080 |
Changes and Cancellations made via our Guest Contact Centre *
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| Flight Change Fee | Any fare difference | ||||||||
Name Change Fee | AUD 80 | NZD 80 | FJD145 | WST 185 | TOP 150 | PGK 205 | SBD 585 | USD 80 | THB 2465 |
Cancel Fee | AUD 120 | NZD 120 | FJD220 | WST 280 | TOP 225 | PGK 305 | SBD 875 | USD 120 | THB 3695 |
Refund Fee | AUD 140 | NZD 140 | FJD255 | WST 325 | TOP 260 | PGK 355 | SBD 1025 | USD 140 | THB 4310 |
Guest Contact Centre Fare Difference | N/A | ||||||||
Guest Contact Centre Service Fee# | N/A | ||||||||
Credit Card and Debit Card Surcharge ^
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | NZD 6 | FJD7 | WST 17 | TOP 15 | SBD 57 | PGK 20 | USD 7 | THB 210 |
PayPal Surcharge***
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
Conditions
- * Change and Cancellation fees are per person per booking
- # Baggage Service Fee is applicable when adding baggage to Internet bookings
- ^ Guest Contact Centre fare difference is charged per person, per journey
- & Guest Contact Centre fares are higher than Internet fares
- ** Credit Card Surcharge is per person per sector
- *** PayPal Surcharge is per person per sector. PayPal is not a valid form of payment at the airport.
Note: PayPal is not a valid form of payment when at the airport and may only be used for online payments and is only applicable on AUD flights
International short haul definition
Premium Economy Fare
Online Changes and Cancellations *
| Flight Change Fee | Any fare difference |
|---|---|
| Cancel Fee | No fee |
Changes and Cancellations made via our Guest Contact Centre *
| Flight Change Fee | Any fare difference |
|---|---|
Name Change Fee | No fee |
Cancel Fee | No fee |
Refund Fee | No fee |
Guest Contact Centre Fare Difference | N/A |
Guest Contact Centre Service Fee# | No fee |
Credit Card and Debit Card Surcharge ^
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | NZD 6 | FJD7 | WST 17 | TOP 15 | SBD 57 | PGK 20 | USD 7 | THB 210 |
PayPal Surcharge***
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
Conditions
- * Change and Cancellation fees are per person per booking
- # Baggage Service Fee is applicable when adding baggage to Internet bookings
- ^ Guest Contact Centre fare difference is charged per person, per journey
- & Guest Contact Centre fares are higher than Internet fares
- ** Credit Card Surcharge is per person per sector
- *** PayPal Surcharge is per person per sector. PayPal is not a valid form of payment at the airport.
Note: PayPal is not a valid form of payment when at the airport and may only be used for online payments and is only applicable on AUD flights
International short haul definition
Business Class Fare
Online Changes and Cancellations *
| Flight Change Fee | Any fare difference |
|---|---|
Cancel Fee | No fee |
Changes and Cancellations made via our Guest Contact Centre *
| Flight Change Fee | Any fare difference |
|---|---|
Name Change Fee | No fee |
Cancel Fee | No fee |
Refund Fee | No fee |
Guest Contact Centre Fare Difference | N/A |
Guest Contact Centre Service Fee# | No fee |
Credit Card and Debit Card Surcharge^
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | NZD 6 | FJD7 | WST 17 | TOP 15 | SBD 57 | PGK 20 | USD 7 | THB 210 |
PayPal Surcharge***
| Australia | New Zealand | Fiji | Samoa | Tonga | Papua New Guinea | Solomon Islands | United States | Thailand | |
|---|---|---|---|---|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
Conditions
- * Change and Cancellation fees are per person per booking
- # Baggage Service Fee is applicable when adding baggage to Internet bookings
- ^ Guest Contact Centre fare difference is charged per person, per journey
- & Guest Contact Centre fares are higher than Internet fares
- ** Credit Card Surcharge is per person per sector
- *** PayPal Surcharge is per person per sector. PayPal is not a valid form of payment at the airport.
Note: PayPal is not a valid form of payment when at the airport and may only be used for online payments and is only applicable on AUD flights
International short haul definition
Online Flight Change Charges^*
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | AUD 80^ | Any fare difference | ||
New Zealand | NZD 80^ | Any fare difference | ||
Fiji | FJD 145^ | Any fare difference | ||
Samoa | WST 185^ | Any fare difference | ||
Tonga | TOP 150^ | Any fare difference | ||
Papua New Guinea | PGK 205^ | Any fare difference | ||
Soloman Islands | SBD 585^ | Any fare difference | ||
United States | USD 80^ | Any fare difference | ||
Thailand | THB 32465^ | Any fare difference | ||
Online Cancellation Charges *
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | AUD 80 | AUD 100 | No fee | |
New Zealand | NZD 80 | NZD 100 | No fee | |
Fiji | FJD 145 | FJD 185 | No fee | |
Samoa | WST 185 | WST 235 | No fee | |
Tonga | TOP 150 | TOP 185 | No fee | |
Papua New Guinea | PGK 205 | PGK 255 | No fee | |
Soloman Islands | SBD 585 | SBD 730 | No fee | |
United States | USD 80 | USD 100 | No fee | |
Thailand | THB 32465 | THB 3080 | No fee | |
Credit Card and Debit Card Surcharge#
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | AUD 7 | |||
New Zealand | NZD 6 | |||
Fiji | FJD 7 | |||
Samoa | WST 17 | |||
Tonga | TOP 15 | |||
Papua New Guinea | PGK 20 | |||
Soloman Islands | SBD 57 | |||
United States | USD 7 | |||
Thailand | THB 210 | |||
Flight Change Charges incurred via our Guest Contact Centre ^*
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | AUD 100 ^* | Any fare difference | ||
New Zealand | NZD 100^* | Any fare difference | ||
Fiji | FJD 185^* | Any fare difference | ||
Samoa | WST 235^* | Any fare difference | ||
Tonga | TOP 185^* | Any fare difference | ||
Papua New Guinea | PGK 255^* | Any fare difference | ||
Soloman Islands | SBD 730^* | Any fare difference | ||
United States | USD 100^* | Any fare difference | ||
Thailand | THB 3080 ^* | Any fare difference | ||
Name Change Charges incurred via our Guest Contact Centre *
Flights Departing From | Saver | Flexi | Premium Economy | Business | |
|---|---|---|---|---|---|
Australia | Not permitted | AUD 80 | No fee | ||
New Zealand | Not permitted | NZD 80 | No fee | ||
Fiji | Not permitted | FJD 145 | No fee | ||
Samoa | Not permitted | WST 185 | No fee | ||
Tonga | Not permitted | TOP 150 | No fee | ||
Papua New Guinea | Not permitted | PGK 205 | No fee | ||
Soloman Islands | Not permitted | SBD 585 | No fee | ||
United States | Not permitted | USD 80 | No fee | ||
Thailand | Not permitted | THB 2465 | No fee | ||
Cancellation Charges incurred via our Guest Contact Centre*
Flights Departing From | Saver | Flexi | Premium Economy | Business | |
|---|---|---|---|---|---|
Australia | AUD 100* | AUD 120* | No fee | ||
New Zealand | NZD 100* | NZD 120* | No fee | ||
Fiji | FJD 185* | FJD 220* | No fee | ||
Samoa | WST 235* | WST 280* | No fee | ||
Tonga | TOP 185* | TOP 225* | No fee | ||
Papua New Guinea | PGK 255* | PGK 305* | No fee | ||
Soloman Islands | SBD 730* | SBD 875* | No fee | ||
United States | USD 100* | USD 120* | No fee | ||
Thailand | THB 3080 * | THB 3695 * | No fee | ||
Refund Charges incurred via our Guest Contact Centre*
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | Not permitted | AUD 140 | No fee | |
New Zealand | Not permitted | NZD 140 | No fee | |
Fiji | Not permitted | FJD 255 | No fee | |
Samoa | Not permitted | WST 325 | No fee | |
Tonga | Not permitted | TOP 260^ | No fee | |
Papua New Guinea | Not permitted | PGK 355 | No fee | |
Soloman Islands | Not permitted | SBD 1025 | No fee | |
United States | Not permitted | USD 140 | No fee | |
Thailand | Not permitted | THB 4310 | No fee | |
Guest Contact Centre Fare Difference
(GCC fares are higher than Internet fares)
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
All international short haul destinations | 20 (all currencies) | No fee | ||
Guest Contact Centre Service Fees)
(Applicable when adding baggage to international bookings made via the Internet)
Flights Departing From | Saver | Flexi | Premium Economy | Business |
|---|---|---|---|---|
Australia | AUD 5 | AUD 5 | No fee | |
New Zealand | NZD 6 | NZD 6 | No fee | |
Fiji | FJD 9 | FJD 9 | No fee | |
Samoa | WST 10 | WST 10 | No fee | |
Tonga | TOP 8 | TOP 8 | No fee | |
Papua New Guinea | PGK 12 | PGK 12 | No fee | |
Soloman Islands | SBD 40 | SBD 40 | No fee | |
United States | USD 5 | USD 5 | No fee | |
Thailand | THB 150 | THB 150 | No fee | |
PayPal Surcharge***
| Saver | Flexi | Premium Economy | Business | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 7 | |||
Conditions
- * Change and Cancellation fees are per person per booking
- # Baggage Service Fee is applicable when adding baggage to Internet bookings
- ^ Guest Contact Centre fare difference is charged per person, per journey
- & Guest Contact Centre fares are higher than Internet fares
- ** Credit Card Surcharge is per person per sector
- *** PayPal Surcharge is per person per sector. PayPal is not a valid form of payment at the airport.
Note: PayPal is not a valid form of payment when at the airport and may only be used for online payments and is only applicable on AUD flights
Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.
