Planning

International Long Haul

Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD200 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Hawaii

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD200 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Up to 24 hrs before scheduled departure time
T, Q. V class

  •   AUD150 plus any fare difference
  •   New ticket must be of equal or higher value

N, E class

  •   AUD80 plus any fare difference
  •   New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:
T, Q. V class

  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD150 plus any fare difference

N, E class

  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD80 plus any fare difference

After scheduled departure time

  • Considered a No-Show.

* Child discount does not apply to change fee. Infant without a seat changes are free. 

Booking Cancellation and No-shows *

Before departure: 
T, Q, V class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
 N, E class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 


After departure: 
T, Q, V class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
     

N, E class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.


No Show:

  • Ticket must be cancelled at least 24hrs prior to departure time.  In the event of a No Show any fare paid will be forfeited.

Australia to Singapore (Operated by EY)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Singapore (Operated by SQ)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Europe, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to South East Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to North Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Not permitted – Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to South Asian Sub Continent, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Africa, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in Q, V class the following applies:

Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Other Fees and Surcharges

Booking and Service Fee

By PayPal or Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport.
  • Payment by Credit Card, Debit Card and PayPal attracts a Booking and Service fee
  • Booking and Service fee for Credit Card, Debit Card or PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Hawaii

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Up to 24 hrs before scheduled departure time
L, K class

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

H, B, Y class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:
L, K class

  • Must upgrade to the Y class Flexi,Premium or Business brand
  • AUD80 plus any fare difference
     

H class

  • Must upgrade to the Y class Flexi, Premium or Business brand
  • No fee plus any fare difference
     

B, Y class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time
L. K. H class

  • Considered a No-Show.

B, Y class

  •     No Fee plus any fare difference
  •     New ticket must be of equal or higher value

* Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Before departure:

L, K class

  • Up to 24 hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant without a seat and any residual refunded to original form of payment.

H class

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original form of payment.

B, Y class

  • No Fee and any residual refunded to original form of payment.

After departure:

L, K class:

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant without a seat and any residual refunded to original form of payment.

H class

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original form of payment.

B, Y class

  • No Fee and any residual refunded to original form of payment.

*Within 24hrs before departure time of the segment/leg Guest is flying - considered No-Show.

*For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:
L, K, H class

  • Ticket must be cancelled at least 24hrs prior to scheduled departure time of any segment/leg. In the event of a No Show any applicable fare paid will be forfeited.

B, Y class

  • N/A - ticket can be cancelled at any time before or after scheduled departure time for no fee.

Australia to Singapore (Operated by EY)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Non refundable

If you are travelling in B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by SQ)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted Within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Europe, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to South East Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to North Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to South Asian Sub Continent, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

Permitted up to 24 hours before scheduled departure time

AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Not permitted – Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Other Fees and Surcharges

Booking and Service Fee

By PayPal or Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport.
  • Payment by Credit Card, Debit Card and PayPal attracts a Booking and Service fee
  • Booking and Service fee for Credit Card, Debit Card or PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD200 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in O class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in R class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD50 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by EY)

Premium Saver is not available on this route

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Other Fees and Surcharges

Booking and Service Fee

By PayPal or Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport.
  • Payment by Credit Card, Debit Card and PayPal attracts a Booking and Service fee
  • Booking and Service fee for Credit Card, Debit Card or PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - (ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Hawaii

Premium is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Singapore (Operated by EY)

Premium is not available on this route

Australia to Singapore (Operated by SQ)

Premium is not available on this route

Australia to Europe, via Singapore

Premium is not available on this route

Australia to South East Asia, via Singapore

Premium is not available on this route

Australia to North Asia, via Singapore

Premium is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium is not available on this route

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Singapore

Premium is not available on this route

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation Fee AUD120 plus No-Show Fee AUD120.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Other Fees and Surcharges

Booking and Service Fee

By PayPal or Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport.
  • Payment by Credit Card, Debit Card and PayPal attracts a Booking and Service fee
  • Booking and Service fee for Credit Card, Debit Card or PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Hawaii

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

If you are travelling in C class the following applies:

  • Up to 24hrs before scheduled departure time
  • 34% of fare paid and any residual refunded to original form of payment.

If you are travelling in J class the following applies:

  • No fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by EY)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Singapore (Operated by SQ)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Europe, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to South East Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to North Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to South Asian Sub Continent, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Other Fees and Surcharges

Booking and Service Fee

By PayPal or Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable when a guest makes a booking at the Airport.
  • Payment by Credit Card, Debit Card and PayPal attracts a Booking and Service fee
  • Booking and Service fee for Credit Card, Debit Card or PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.