Best Airline Australia Pacific
Best Airline Staff Service Australia Pacific
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Hawaii
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Singapore (Operated by EY)
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T the following applies:
If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Singapore (Operated by SQ)
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Europe, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to South East Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to North Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Not permitted – Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to South Asian Sub Continent, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Africa, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in T class the following applies: Not permitted If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in T, Q, V class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in Q, V class the following applies:
If you are travelling in N, E class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in T, Q, V class the following applies:
If you are travelling in N, E class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in Q, V class the following applies: Non refundable If you are travelling in N, E class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After departure: If you are travelling in L, K, H class the following applies: Non refundable If you are travelling in B, Y class the following applies: No Fee and any residual refunded to original form of payment No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above Child discount does not apply to cancel fee. Infant without a seat cancellation is free. |
Australia to Hawaii
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
After departure: If you are travelling in L, K, H class the following applies: Non refundable If you are travelling in B, Y class the following applies: No Fee and any residual refunded to original form of payment No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Permitted after departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies: No Fee and any residual refunded to original form of payment No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: N/A - ticket can be cancelled at any time before or after schedule departure time for no fee Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by EY)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by SQ)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted Within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies: Non refundable If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Europe, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to South East Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies: Non refundable If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to North Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time No fee plus any fare difference New ticket must be of equal or higher value Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies: Non refundable If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to South Asian Sub Continent, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time No fee plus any fare difference New ticket must be of equal or higher value Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure: Permitted up to 24 hours before scheduled departure time AUD120 and any residual refunded to original form of payment After departure: If you are travelling in L class the following applies: Non refundable If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Africa, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time No fee plus any fare difference New ticket must be of equal or higher value Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies: Non refundable If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time No fee plus any fare difference New ticket must be of equal or higher value Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time If you are travelling in L, K, H class the following applies
If you are travelling in B, Y class the following applies:
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies: Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited If you are travelling in B, Y class the following applies: Cancellation fee AUD120 plus No-Show fee of AUD120 Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure: If you are travelling in L class the following applies:
If you are travelling in K, H, B, Y class the following applies:
No-Show: If you are travelling in L, K, H class the following applies:
If you are travelling in B, Y class the following applies:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in O class the following applies:
If you are travelling in R class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Hawaii
Premium Saver is not available on this route
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by EY)
Premium Saver is not available on this route
Australia to Singapore (Operated by SQ)
Premium Saver is not available on this route
Australia to Europe, via Singapore
Premium Saver is not available on this route
Australia to South East Asia, via Singapore
Premium Saver is not available on this route
Australia to North Asia, via Singapore
Premium Saver is not available on this route
Australia to South Asian Sub Continent, via Singapore
Premium Saver is not available on this route
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Africa, via Singapore
Premium Saver is not available on this route
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure: No Fee and any residual refunded to original form of payment Permitted after departure: No Fee and any residual refunded to original form of payment No-Show: Not applicable - (ticket can be cancelled at any time before or after schedule departure time for no fee |
Australia to Hawaii
Premium Saver is not available on this route
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: No Fee and any residual refunded to original form of payment Permitted after departure: No Fee and any residual refunded to original form of payment No-Show: Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee |
Australia to Singapore (Operated by EY)
Premium Saver is not available on this route
Australia to Singapore (Operated by SQ)
Premium Saver is not available on this route
Australia to Europe, via Singapore
Premium Saver is not available on this route
Australia to South East Asia, via Singapore
Premium Saver is not available on this route
Australia to North Asia, via Singapore
Premium Saver is not available on this route
Australia to South Asian Sub Continent, via Singapore
Premium Saver is not available on this route
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
Permitted after departure:
No-Show:
Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Africa, via Singapore
Premium Saver is not available on this route
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free. |
Booking Cancellation and No-shows * | Before departure:
Permitted after departure:
No-Show:
Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in I class the following applies:
If you are travelling in D class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Hawaii
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure: If you are travelling in I class the following applies:
If you are travelling in D class the following applies:
After departure: Not permitted - Non refundable No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by EY)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by SQ)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show: Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited. Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Europe, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to South East Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to North Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to South Asian Sub Continent, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below. Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Africa, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to change fee. Infant without a seat changes are free |
Booking Cancellation and No-shows * | Before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
Change and Cancellation Fees
Australia to North America
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure: No Fee and any residual refunded to original form of payment Permitted after departure: No Fee and any residual refunded to original form of payment No-Show: Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee |
Australia to Hawaii
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure: No Fee and any residual refunded to original form of payment Permitted after departure: No Fee and any residual refunded to original form of payment No-Show: N/A (ticket can be cancelled at any time before or after schedule departure time for no fee) |
Australia to Europe/Middle East via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Permitted after scheduled departure time
|
Booking Cancellation and No-shows * | Before departure:
Permitted after departure: If you are travelling in C class the following applies:
If you are travelling in J class the following applies:
No-Show: Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee Child discount does not apply to cancel fee. Infant without a seat cancellation is free |
Australia to Singapore (Operated by EY)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Singapore (Operated by SQ)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Europe, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to South East Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to North Asia, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to South Asian Sub Continent, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Asia, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Africa, via Singapore
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Africa, via Abu Dhabi
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Australia to Hong Kong (Virgin Atlantic direct)
Booking Changes | Permitted up to 24 hours before scheduled departure time
Permitted within 24 hours before scheduled departure time:
Not permitted after scheduled departure time
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free |
Booking Cancellation and No-shows * | Permitted before departure:
After departure:
No-Show:
Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above. Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free |
Other Fees and Surcharges
Booking and Service Fee | By Credit / Debit Card - AUD30 |
Guest Contact Centre Fee | AUD60 |
Airport Service Fee | AUD60 |
General Information:
- When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
- Depending upon what fares are available the fare for your changed booking may be higher than the original.
- You must pay any fare difference between the fare of your changed booking and the original fare.
- Refund will be dependent on the rules of your original fare purchased
- Fare downgrading is not permitted
- Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
- Payment by credit card attracts a Booking and Service fee
- Booking and Service fee for credit card bookings is per person, per ticket
- Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
- Airport Service Fee is applicable when a guest makes a booking at the Airport.
- All fees and surcharges are per person, per ticket
* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.
