Plan

International Long Haul

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ AUD 200 + any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee~ Ticket is non - refundable ~
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East via Abu Dhabi
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 330 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to South Asia Sub-Continent via Singapore
Flight Change Fee^ Not Permitted
Name Change Fee Name change not allowed
Cancel Fee^^ Non-Refundable
Guest Contact Centre Service Fee# AUD 50

 

Australia to North Asia via Singapore
Flight Change Fee^ Not Permitted
Name Change Fee Name change not allowed
Cancel Fee^^ Non-Refundable
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe via Singapore
Flight Change Fee^ AUD 25 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^ Non-Refundable
Guest Contact Centre Service Fee# AUD 50

 

Australia to Singapore
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 330 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to North Asia - Hong Kong (direct only)
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^ AUD 330 + GCC service fee
Guest Contact Centre Service Fee# AUD 50

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

 

Conditions

* Fees are charged per person, per sector
^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure. Within 24 hours subject to upgrade to a fully flexible fare. No Show rules apply.
^^ Cancellations are applicable before departure; no refund allowed after day of departure. No show rules apply.
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants.
~ Before Departure: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply. No show rules apply, please see general rules on cancellation.

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ AUD 60 + any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee~

Before departure - AUD 330

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East via Abu Dhabi
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Asia Sub Continent, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Singapore
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Africa, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - Not permitted
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia, - Hong Kong (direct only)
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^AUD 275 + GCC service fee
Guest Contact Centre Service Fee# AUD 50
 

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

Conditions

* Fees are charged per person, per sector
^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure. Within 24 hours subject to upgrade to a fully flexible fare. No Show rules apply.
^^ Cancellations are applicable before departure; no refund allowed after day of departure. No show rules apply.
#Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants.

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ AUD 60 + any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 330

After departure - ticket is non-refundable
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East via Abu Dhabi
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Asia Sub Continent, via Singapore

Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia, via Singapore

Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, via Singapore

Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Africa, via Singapore

Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Singapore

Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia - Hong Kong (direct only)
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^AUD 275 + GCC service fee
Guest Contact Centre Service Fee# AUD 50

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

 

Conditions

  • * Fees are charged per person, per sector
  • ^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure within 24 hours subject to upgrade to a fully flexible fare. No show rules apply.
  • ^^ Cancellations are applicable before departure, no refund after departure. No Show fees apply.
  • #Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
  • % Fees charged per person, per booking excluding infants

 

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee* Allowed - local service fees may apply
Name Change Fee Name change not allowed
Cancel Fee~

Before departure: Cancellations permitted. Local service fees may apply

After departure: Refund the difference between fare paid & applicable fare for transportation used less any fees.
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East and Singapore via Abu Dhabi
Flight Change Fee Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - full refund.

After departure - Refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Africa, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Refund the difference between fare paid & applicable fare for transportation used less AUD 120
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Asia Sub-Continent, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

Allowed - Subject to GCC service fee

 Australia to Singapore
Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - Full refund

After departure - Refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia - Hong Kong (direct only)
Flight Change Fee^ Changes permitted
Name Change Fee Name change not allowed
Cancel Fee^^ Fully refundable
Guest Contact Centre Service Fee# AUD 50
 

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

 

Conditions

  • * Fees are charged per person, per sector
  • ^^ Cancellations are applicable before and after departure
  • # Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
  • % Fees charged per person, per booking excluding infants
     

 

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ AUD 200 + any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure: O class - Ticket is non - refundable ~
R Class - AUD 330 + GCC service fee

After departure: No Refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East via Abu Dhabi
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Conditions

* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure within 24 hour subject to upgrade to a fully flexible fare. No show rules apply.
^^ Cancellations are applicable before departure; no refund allowed after day of departure; No show rules apply.
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only
% Fees charged per person, per booking excluding infants
~ Before Departure: O Class-  Ticket is Non - Refundable. At any time the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a VA fare may be used/ the conditions of the new fare have been met / the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the original cancellation fee will apply.No show rules apply.

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee~

Before departure: Cancellations permitted. Local service fees may apply

After departure: Refund the difference between fare paid & applicable fare for transportation used less any fees.
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, the Middle East and via Abu Dhabi
Flight Change Fee Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee

Before departure - full refund.

After departure - S class refund permitted at 34% of return fare. W class refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

  

Australia to North Asia - Hong Kong (direct only)
Flight Change Fee Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee Fully refundable
Guest Contact Centre Service Fee# AUD 50

Conditions

  • * Fees are charged per person, per sector
  • ^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure within 24 hour subject to upgrade to a fully flexible fare. No show rules apply.
  • ^^ Cancellations are applicable before departure; after departure
  • # Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
  • % Fees charged per person, per booking excluding infants
     

 

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ AUD 200 + any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee~

Before departure - I Class: Ticket is non - refundable

D Class: AUD 330 plus GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, the Middle East via Abu Dhabi
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to South Asia Sub-Continent, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to North Asia, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to Europe, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Singapore
Flight Change Fee^ AUD 50 + Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 200 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to South Africa, via Singapore
Flight Change Fee^ Any fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - No refund
Guest Contact Centre Service Fee# AUD 50

 

Australia to North Asia - Hong Kong (direct only)
Flight Change Fee^ Permitted - Fare difference + GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^AUD 275 + GCC service fee
Guest Contact Centre Service Fee# AUD 50

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

 

Conditions

  • * Fees are charged per person, per booking
  • ^ All flight changes are required at least 24 hours before scheduled flight time; permitted both before and after departure within 24 hours subject to upgrade to a fully flexible fare. No show rules apply
  • ^^ Cancellations are applicable before departure; no refund allowed after day of departure
  • # Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
  • % Fees charged per person, per booking excluding infants
  • ~ Before Departure: I Class: At anytime the fare may be used as credit towards purchase of any fare of equal or higher value assessed from the point of origin provided only a Virgin Australia fare may be used/ the conditions of the new fare have been met/ the reissue fee shown - if any is collected. If the new fare is subsequently cancelled the origional cancellation fee will apply. No show rules apply, please see general rules on cancellation.

 

information International long haul definition

Changes and Cancellations made via our Guest Contact Centre*

Australia to North America
Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee~

Before departure: Full refund

After departure: Refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, the Middle East via Abu Ahabi
Flight Change Fee Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee ^^

Before departure - full refund.

After departure - C class refund permitted at 34% of return fare. J class refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Asia Sub-Continent, via Singapore

Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia, via Singapore

Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

 Australia to Europe, via Singapore

Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120 + GCC service fee

After departure - Non refundable
Guest Contact Centre Service Fee# AUD 50

 

 Australia to South Africa, via Singapore

Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - AUD 120

After departure - AUD 120

 

 Australia to Singapore

Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^

Before departure - full refund.

After departure - C class refund permitted at 34% of return fare. J class refund the difference between fare paid & applicable fare for transportation used less any fees
Guest Contact Centre Service Fee# AUD 50

 

 Australia to North Asia - Hong Kong (direct only)
Flight Change Fee^ Allowed - Subject to GCC service fee
Name Change Fee Name change not allowed
Cancel Fee^^Permitted, subject to GCC service fee
Guest Contact Centre Service Fee# AUD 50

Credit Card and Debit Card Surcharge%

International Flight – Surcharge Amount AUD 25

 

Conditions

  •  * Fees are charged per person, per sector
  • ^^ Cancellations are applicable before departure & after departure
  • # Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
  • % Fees charged per person, per booking excluding infants