International long haul definition
V Promo Fare
Changes and Cancellations made via our Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee^ | AUD 50 + Any fare difference + GCC Service Fee | NZD 50 + Any fare difference + GCC Service Fee | USD 200 + Any fare difference + GCC Service Fee | GBP 135 + Any fare difference + GCC Service Fee | |
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | AUD 200 + GCC Service Fee | NZD 330 + GCC Service Fee | USD 500 + GCC Service Fee | GBP 250 + GCC Service Fee | |
| Guest Contact Centre (GCC) Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
International long haul definition
V Deal Fare
Changes and Cancellations made via our Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee^ | AUD 50 + Any fare difference + GCC Service Fee | NZD 50 + Any fare difference + GCC Service Fee | USD 150 + Any fare difference + GCC Service Fee | GBP 135 + Any fare difference + GCC Service Fee | |
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | AUD 200 + GCC Service Fee | NZD 200 + GCC Service Fee | USD 500 + GCC Service Fee | GBP 250 + GCC Service Fee | |
| Guest Contact Centre Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees charged per person, per booking excluding infants
International long haul definition
V Saver Fare
Changes and Cancellations made via our Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee^ | AUD 50 + Any fare difference + GCC Service Fee | NZD 50 + Any fare difference + GCC Service Fee | USD 100 + Any fare difference + GCC Service Fee | GBP 75 + Any fare difference | |
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | See fare rules + GCC Service Fee | GBP 100 | |||
| Guest Contact Centre (GCC) Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per person, per booking, excluding infants
International long haul definition
V Flexi Fare
Changes and Cancellations made via out Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee | Any fare difference + GCC Service Fee | ||||
| Name Change fee | Name change not allowed | ||||
| Cancel Fee^^ | See fare rules + GCC Service Fee | ||||
| Guest Contact Centre Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^^ Cancellations are applicable before, on or after day of departure
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
International long haul definition
Premium Deal Fare
Changes and Cancellations made via out Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee^ | AUD 50 + Any fare difference + GCC Service Fee | NZD 50 + Any fare difference + GCC Service Fee | USD 50 + Any fare difference + GCC Service Fee | GBP 75 + Any fare difference + GCC Service Fee | |
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | AUD 200 + GCC Service Fee | NZD 200 + GCC Service Fee | USD 500 + GCC Service Fee | GBP 100 + GCC Service Fee | |
| Guest Contact Centre Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure; one way fares are non-refundable
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a gto call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
International long haul definition
Premium Flexi Fare
Changes and Cancellations made via out Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee | Any fare difference + GCC Service Fee | ||||
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | See fare rules + GCC Service Fee | ||||
| Guest Contact Centre Service Fee # | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^^ Cancellations are applicable before day, on or after day of departure
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
International long haul definition
Business Deal Fare
Changes and Cancellations made via out Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee | AUD 50 + Any fare difference + GCC Service Fee | NZD 50 + Any fare difference + GCC Service Fee | USD 100 + Any fare difference+ GCC Service Fee | GBP 275 + Any fare difference | |
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee | AUD 200 + GCC Service Fee | NZD 200 + GCC Service Fee | USD 500 + GCC Service Fee | GBP 200 | |
| Guest Contact Centre Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^ All flight changes are required at least 24 hours before scheduled time flight; permitted both before and after departure
^^ Cancellations are applicable before day of departure; no refund allowed on or after day of departure
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
International long haul definition
Business Flexi Fare
Changes and Cancellations made via out Guest Contact Centre*
| Australia | New Zealand | United States | Great Britain | ||
|---|---|---|---|---|---|
| Flight Change Fee | Any fare difference + GCC Service Fee | ||||
| Name Change Fee | Name change not allowed | ||||
| Cancel Fee^^ | See fare rules + GCC Service Fee | ||||
| Guest Contact Centre Service Fee# | AUD 50 | NZD 50 | USD 50 | GBP 20 | |
Credit Card and Debit Card Surcharge%
| Australia | New Zealand | United States | Great Britain | |
|---|---|---|---|---|
| International Flight – Surcharge Amount | AUD 25 | N/A | N/A | N/A |
Conditions
* Fees are charged per person, per booking
^^ Cancellations are applicable before, on or after day of departure
# Guest Contact Centre (GCC) Service Fee is applicable when adding baggage to international bookings made via the Internet to make, change or cancel a booking; charged per person, per booking. Multi-city bookings and Special Service Requests which require a guest to call the GCC will have the service fee waived for new bookings only.
% Fees are charged per passenger, per booking, excluding infants
