Planning

Fees for Optional Services

Fees and Surcharge Overview

Depending on the fare rules which apply to your booking, you may have to pay change or cancellation fees if you wish to change or cancel your booking. Change and cancellations fees are charged per person, per booking. For more information, please refer to your specific fare below.

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking - see below.

Booking and Service Fees

Payments by credit card, debit card and PayPal attract a Booking and Service Fee when booked via www.virginaustralia.com or through the Virgin Australia Guest Contact Centre which will be added to the total price of your fare when you select your credit card type on the payment screen.

Fare Type Amount of Surcharge Per Person, Per Booking excluding Infants

Flights Booked in Australia Dollars

AUD $30.00

Flights Booked in United States Dollars

N/A

Flights Booked in New Zealand Dollars

N/A

 

Depending on the fare rules which apply to your booking, you may have to pay change or cancellation fees if you wish to change or cancel your booking. Change and cancellations fees are charged per person, per booking. For more information, please refer to your specific fare below.

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking - see below.

Guest Contact Centre Fees

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking.  You do not have to pay a booking fee if you make a booking on Virgin Australia's website.

 Fee per seat per transaction

Booking Service Fee 

Reissue Service Fee 

 Refund Service Fee

Australia

AUD $50 

AUD $50 

AUD $50

United States

USD $50 

USD $50 

USD $50

New Zealand

NZD $50

NZD $50 

 NZD $55

Fare Specific Charges 

V Promo Fare

Service Conditons, fees and charges

Flexibility  
(See "General Information" below for more details)

Name changes

  • Not allowed.

Date changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$200 per person per change.
  • Fare differences may be payable and other restrictions apply – see “General information” below. 

Routing changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$200 per person per change.
  • Fare differences may be payable and other restrictions apply – see “General information” below.

Cancellation and no-shows
(See "General Information" below for more details)

Before day of departure

Return Fares:

  • Permitted.  Fee of US$500 per person applies.  Balance of fare refunded in accordance with Refund Rules in Conditions of Carriage.

One Way Fares:

  • Non-refundable.

On or after day of departure

  • Not permitted for One Way or Return fares. Fare forfeited.

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hrs before the scheduled departure time or your fare will be forfeited.
Stopovers One free stopover, and one additional stopover (at a cost of US$125 - child and infant discounts apply) permitted for the entire journey.

V Deal Fare

Service Conditons, fees and charges

Flexibility 
(See "General Information" below for more details)

 

Name changes

  • Not allowed.

Date changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$150 per person per change.
  • Fare differences may be payable and other restrictions apply – see “General information” below.

Routing changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$150 per person per change.
  • Fare differences may be payable and other restrictions apply – see “General information” below.

Cancellation and no-shows 
(See "General Information" below for more details)

Before day of departure

  • Permitted.  Fee of US$500 per person applies.  Balance of fare refunded in accordance with Refund Rules in Conditions of Carriage.

On or after the day of departure

  • Not permitted. Fare forfeited.

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hrs before the scheduled departure time or your fare will be forfeited.
 Stopovers One free stopover, and one additional stopover (at a cost of US$125 - child and infant discounts apply) permitted for the entire journey. 

V Saver Fare

Service Conditons, fees and charges

Flexibility  
(See "General Information" below for more details)

Name changes

  • Not allowed.

Date changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$100 per person per change.
  •  Fare differences may be payable and other restrictions apply – see “General information” below.

Routing changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$100 per person per change.
  • Fare differences may be payable and other restrictions apply – see “General information” below.

Cancellation and no-shows
(See "General Information" below for more details)

 

Before day of departure

  • Permitted.  Fee of US$300 per person applies.  Balance of fare refunded in accordance with Refund Rules in Conditions of Carriage.

On or after day of departure

  • Permitted, with refund or rebook available up to 12 months after date of first ticket issue.  Fee of US$500 per person applies.  Any refund of balance of fare paid in accordance with Refund Rules in Conditions of Carriage.

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hrs before the scheduled departure time or your fare will be forfeited.
Stopovers Two free stopovers, and two additional stopovers (at a cost of US$125 - child and infant discounts apply) permitted for the entire journey.

V Flexi Fare

Service Conditons, fees and charges

Flexibility  
(See "General Information" below for more details)

Name changes

  • Not allowed.

Date changes

  • Permitted both before and after departure (local fees may apply).

Routing changes

  • Permitted both before and after departure (local fees may apply).

Cancellation and no-shows

(See "General Information" below for more details)

 

Before day of departure

On or after day of departure

  • Permitted, with refund or rebook available up to 12 months after date of first ticket issue. Any refund paid in accordance with Refund Rules in Conditions of Carriage
Stopovers Up to 4 allowed free of charge.

Premium Deal Fare

Service Conditons, fees and charges
Flexibility 
(See “General Information” below for more details)

Name changes

  • Not allowed.

Date changes  

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$150 per person per change.
  • Fare differences may be payable.

Routing changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$150 per person per change.
  • Fare differences may be payable.
Cancellation and no-shows
(See “General Information” below for more details) 

Before day of departure

  • Permitted.  Fee of US$500 per person applies.  Balance of fare refunded in accordance with Refund Rules in Conditions of Carriage.

On or after day of departure 

  • Not permitted. Fare forfeited.

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hrs before the scheduled departure time or your fare will be forfeited.
Stopovers  One free stopover, and one additional stopover (at a cost of US$125 each - child and infant discounts apply) permitted for the entire journey. 

Premium Flexi Fare

Service Conditons, fees and charges
Flexibility
(See “General Information” below for more details) 

Name changes

  • Not Allowed.

Date changes

  • Permitted both before and after departure (local fees may apply).

Routing changes 

  • Permitted both before and after departure (local fees may apply).
Cancellation and no-shows
(See “General Information” below for more details) 

Before day of departure

On or after day of departure 

Stopovers  Up to 4 allowed free of charge. 

Business Deal Fare

Service Conditons, fees and charges

Flexibility


(See “General Information” below for more details) 

Name Changes

  • Not allowed.

Date changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$100 per person per change.
  • Fare differences may be payable.

Routing changes

Note* All flight changes are required at least 24 hrs before scheduled flight time.

  • Permitted both before and after departure.
  • Fee of US$100 per person per change.
  • Fare differences may be payable.

Cancellation and no-shows


(See “General Information” below for more details) 

Before day of departure

  • Permitted.  Fee of US$500 per person applies.  Balance of fare refunded in accordance with Refund Rules in Conditions of Carriage.

On or after day of departure

  • Not permitted. Fare forfeited.

No-shows

  • In the event of a no-show, your fare will be forfeited. Reservations must be changed or cancelled at least 24 hrs before the scheduled departure time or your fare will be forfeited.
Stopovers  One free stopover, and one additional stopover (at a cost of US$125 each - child and infant discounts apply) permitted for the entire journey. 

 

Business Flexi Fare

Service Conditons, fees and charges
Flexibility
(See “General Information” below for more details)

Name changes

  • Not allowed.

Date changes

  • Permitted both before and after departure (local fees may apply).

Routing changes 

  • Permitted both before and after departure (local fees may apply).
Cancellation and no-shows
(See “General Information” below for more details) 

Before day of departure

On or after day of departure 

Stopovers  Up to 4 allowed free. 


Fares - General Information* 

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
  • Depending upon what fares are available through our Guest Contact Centre, the fare for your new booking may be higher than the original.
  • You must pay any fare difference between the fare for your new booking and the original fare.
  • Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.
  • Fare downgrading not permitted.
  • Separate servicing charges may apply.

Excess Baggage 

V Australia charges excess baggage rates in the following three circumstances:

  • Any additional piece of baggage which exceeds the free piece allowance. (only applicable for flights to/from the US)
  • Any piece of baggage that meets the free piece allowance but exceeds the maximum dimensions and/or weight allowance.

NOTE: - Any single piece of checked baggage must not exceed the maximum weight and dimensions detailed under Oversize and Fragile Pieces.  Any piece that does exceed these restrictions must be sent as freight.  In these circumstances we recommend that you contact a local freight forwarder who will be able to advise what options are available to you. 

Excess Baggage Charges 

Charges apply to the following:

For Virgin Australia Flights to/from the USA:

Item  Flights to the US  Flights from the US   
Any additional piece of baggage in excess of the free
baggage allowance  
AUD $150 per piece  USD $150 per piece   
Overweight Piece (Economy only, for pieces over 23kg, but under 32kg)  AUD $100 per piece  USD $100 per piece   

For Virgin Australia Flights to/from all other International Destinations

Destination  Item  Flights from Australia  Flights to Australia 
Abu Dhabi Excess baggage charge per kilogram over the allowable limit  AUD $50 per kg  USD50 per kg Conversion to AED as per daily exchange rate

Please note :

  • Virgin Australia excess baggage rates will apply to all Virgin Australia codeshare flights.
  • When travelling on interline & codeshare partners into/out of the USA then different excess baggage rates will apply depending on your full travel itinerary.

For more information on excess baggage charges and rates, please contact the Guest Contact Centre.


Extra legroom Charges

Guests can purchase extra legroom seating for domestic Australia, international short-haul and international long-haul flights. Further details can be found on the extra legroom page. Charges are outlined below.

Domestic Australia and International Short-Haul flights

For an additional charge, guests can reserve extra legroom seating in the exit rows of our 777, 737, A330, E190 , ATR and Fokker 100 aircraft which offers a minimum of 38 inch pitch.

 

Domestic

International Short Haul

Purchase price

$20-$70

$20-$70

At time of booking

Yes

Yes

After booking

Yes

Yes

At check in

No

No

 

International Long-Haul flights

Extra Legroom seating is available in the Economy cabin on all Virgin Australia operated flights. These flights are numbered VA 1 – VA 50.

For an additional charge, you can now reserve Extra Legroom seating in the exit rows of our Boeing 777-300ER aircraft which offers a minimum of 38 inch pitch.

 

International Long Haul

Purchase price

$150

Redeem Velocity Frequent Flyer Points Points amount quoted at time of booking

At time of booking

Yes

After booking

Yes

At check in

Yes

 


Insurance Fees and Surcharges 

Travel insurance charges are based on a number of variables, such as destination, duration of travel and the type of cover. For a detailed quote, please visit Virgin Australia's comprehensive insurance provider.


Carbon Offset Charges 

Carbon offset charges vary from flight to flight. If you would like to offset your flight, all you have to do is click on the link on the Virgin Australia Travel Itinerary page, when booking your flight, to opt to offset the carbon emissions relating to your flights. You will then be taken to the Carbon Offset Checkout page, which will advise you of the emissions associated with your flight and the cost of offsetting these emissions.


Government-Imposed Taxes, Fees and Charges 

The price of Your Ticket may include taxes, fees and charges that are imposed on air transportation by government authorities.  They may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the “TAX/FEE/CHARGE” box(es) of Your Ticket. 

You may also be required to pay taxes or fees or charges not already collected.