Help Centre
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Step 1 – Locate your reservation

  • Enter your Last Name, Departure City and Reservation Number/or Velocity Number in the fields provided
  • Click “Continue” to view your itinerary

Step 2 – View your itinerary

  • Select Guest Type (Male, Female or Child) and add your Velocity Number (if applicable)
  • Review flight details
  • Click “Select or Change Seat” to continue

Step 3 – Select or change your seat

  • Click on the guest’s name for whom you’d like to select a seat
  • Click on that guest’s preferred seat on the aircraft map
  • Click “Check Baggage” to continue

Step 4 – Declare dangerous goods

  • Review the information and graphics provided
  • Declare dangerous goods by selecting “Yes” or “No”
  • If you are travelling with dangerous goods, you will be asked to check in at the airport

Step 5 – Select checked bags

  • Enter the number of checked bags desired for each guest
  • Click “Check In” to check in and generate your boarding pass

Step 6 – Print your boarding pass

  • Provided you have followed the above steps correctly, you will now be checked in for your flight
  • To print your boarding pass click “Print Boarding Pass”
  • Take your boarding pass with you to the airport on the day of your flight

Step 7 – At the airport

  • No checked bags? Head straight to your boarding gate with your boarding pass
  • Checked bags? Visit a bag drop counter with your boarding pass, and then proceed to your boarding gate

Note:

Web Check-in is only available for flights on our domestic network and for certain types of bookings. Read our Web Check-in limitations.

Web Check-in is available between 48 hours and 40 minutes prior to the scheduled departure of your flight.

If you have a Migrated Booking , you can check in using Web Check-in, provided that none of the flights in your booking have been flown prior to migration – before 12 January 2013.