Help Centre
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Step 1 – Log in to your Velocity account

  • Enter your Velocity Membership number and password in the fields provided

Step 2 – Search for flights

  • “Expand” the virginaustralia.com homepage booking box to reveal the full booking panel
  • Enter your flight search criteria
  • Tick the “Use Points + Pay” tickbox, and click “Find Flights”

Tip: View information about flying with Special Assistance and Fare Types via the links provided.


Step 3 – Select your flight time and fare type

  • Choose your preferred flight time and fare type

Tip: Fare inclusions and rules can be viewed and compared by hovering over the fare types titles, i.e. Saver Lite (v).


Step 4 – Enter guest details and travel preferences

  • Enter your personal and contact (and if necessary documentation) details in the fields provided
  • Add applicable travel preferences

Step 5 – Add Travel Extras

  • To Carbon Offset click “Add”
  • To add Additional Baggage click “Add”, select guest(s) who require additional bags, and the number of additional checked bags required. Note: Additional baggage is only offered for selected fares

Tip: Baggage allowances are only included for selected fares and Velocity Members. To check your baggage inclusions, click the Fare Type and Velocity Tier links provided.


Step 6 – Select your seat

  • Click on the applicable flight (+) for seat selection, and select the guest’s name
  • Click on the guest’s preferred seat on the seat map provided
  • Click “Continue to Payment”

Tip: Refer to the seat key to understand seat availability.


 Step 7 – Redeem Points and confirm payment

  • To pay using a mix of Points + Pay, slide the slider to indicate how many points and how much cash you would like to use
  • Click ‘Apply’ to confirm desired points and pay level
  • If you opted to pay using cash, select your preferred credit card, and enter your details in the fields provided
  • Read fare rules and tick the tickbox to confirm that you have read and understood our Terms and Conditions of Carriage, Fare Rules and Privacy Policy
  • Click “Continue” to purchase your flight(s) and extras

Tip: Consult the booking summary, displayed on the right-hand side of your screen, to view your booking details and costs. 


Your itinerary and e-Ticket has been sent to your nominated email address

Next steps:

  • You will receive a reminder email prior to your flight date
  • If you need to alter your booking (with the exclusion of reward fares) you can do so online via Manage Bookings. Reward seat bookings can only be altered by contacting the Membership Contact Centre.
  • Guests flying on our domestic network can conveniently check in online via the web or by a web-enabled mobile device

Enjoy your flight!


Do you need help finding the lowest fare?

Do you need further booking help?

  • If you are unable to find what you are looking for please Contact Us