Help Centre
811x220_velocity-book-online

Step 1 – Search for flights

  • “Expand” the virginaustralia.com homepage booking box to reveal the full booking panel
  • Enter your flight search criteria
  • Tick the “Use Points + Pay” tickbox, and click “Find Flights”

Tip: View information about flying with Special Assistance and Fare Types via the links provided.


Step 2 – Log in to your Velocity account

  • Enter your Velocity Membership number and password in the fields provided

Step 3 – Select your flight time and fare type

  • Choose your preferred flight time and fare type

Tip: Fare inclusions and rules can be viewed and compared by hovering over the fare types titles, i.e. Saver Lite (v).


Step 4 – Enter guest details and travel preferences

  • Enter your personal and contact (and if necessary documentation) details in the fields provided
  • Add applicable travel preferences

Step 5 – Add Travel Extras

  • To Carbon Offset click “Add”
  • To add Additional Baggage click “Add”, select guest(s) who require additional bags, and the number of additional checked bags required. Note: Additional baggage is only offered for selected fares

Tip: Baggage allowances are only included for selected fares and Velocity Members. To check your baggage inclusions, click the Fare Type and Velocity Tier links provided.


Step 6 – Select your seat

  • Click on the applicable flight (+) for seat selection, and select the guest’s name
  • Click on the guest’s preferred seat on the seat map provided
  • Click “Continue to Payment”

Tip: Refer to the seat key to understand seat availability.


 Step 7 – Redeem Points and confirm payment

  • To pay using a mix of Points + Pay, slide the slider to indicate how many points and how much cash you would like to use
  • Click ‘Apply’ to confirm desired points and pay level
  • If you opted to pay using cash, select your preferred credit card, and enter your details in the fields provided
  • Read fare rules and tick the tickbox to confirm that you have read and understood our Terms and Conditions of Carriage, Fare Rules and Privacy Policy
  • Click “Continue” to purchase your flight(s) and extras

Tip: Consult the booking summary, displayed on the right-hand side of your screen, to view your booking details and costs. 


Your itinerary and e-Ticket has been sent to your nominated email address

Next steps:

  • You will receive a reminder email prior to your flight date
  • If you need to alter your booking you can do so online via Manage Bookings
  • Guests flying on our domestic network can conveniently check in online via the web or by a web-enabled mobile device

Enjoy your flight!


Do you need help finding the lowest fare?

Do you need further booking help?

  • If you are unable to find what you are looking for please Contact Us