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There were 22 questions found in this category:
Medical clearance will be required when any of the following applies: From 28 weeks of your pregnancy. Your pregnancy has involved complications. For more information about travelling whilst pregnant please visit Plan > Special Needs and Assistance > Flying While Pregnant.
Australian Domestic To ensure that there is availbility on your selected flight, and that all appropriate details are added to your booking, you must make your booking via the Guest Contact Centre. Carriage of pets is not included in your checked baggage allowance and additional fees and charge ...
If you require special assistance with carrying your cabin baggage while boarding or disembarking the aircraft, or through Customs (for international flights), a team member can assist you from the check-in gate, to the boarding gate and then to the aircraft and vice versa. Note: We do not pro ...
We view our responsibility to provide safe and accessible air travel without discrimination very seriously, however due to system, staff and safety restrictions, there are some limits to the services we can provide to guests who require assitance or have special needs. Information about the ass ...
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Specific infant equipment is carried free of charge on Virgin Australia flights. All other infant baggage must be included as part of the parent's or guardian's baggage allowance. Specific infant equipment includes, but is n ...
For information about travelling with infants, please visit Plan > Special Needs and Assistance > Infants For information about travelling with children, please visit Plan > Special Needs and Assistance > Children
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Any child aged between 5 and 11 years (inclusive) who is travelling alone must be booked as an Unaccompanied Minor. Children within this age range who are travelling alone, but are who are not booked as an Unaccompanied Mino ...
The maximum length of a seatbelt is 129cm (51in). Extention seatbelts can be requested if required. To organise an extention seatbelt please contact the Guest Contact Centre
Virgin Australia and Virgin Samoa follow the same age definitions, regardless of the origin and destionation. These are as follows. Infant: Between 0 and 23 months (inclusive). Child: Between 2 and 11 years (inclusive). Adult: 12 years and older. Infants do not travel in their own seat, altho ...
Any child less than two years of age is classed as an infant and must be nursed in the arms of a parent or guardian. Any child who is two years or older is classified as a child and must occupy a seat, on their own ticket. If you are travelling with an infant, you can purchase an extra seat for ...
You must check in your pet at least 90 minutes before the scheduled departure time for your flight - unless you are travelling on a flight leaving before 7:00am (local time), in which case you must check in your pet 60 minutes prior to departure. To check in your pet, you must be the guest name ...
To ensure that we know what your exact requirements are, and so that we are able to accommodate your needs, guests requiring special assistance must call our Guest Contact Centre to make a booking (internet discount will be honoured). Note: We cannot accept bookings for guests with special need ...
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket All bookings for unaccompanied minors must be made through our Guest Contact Centre (internet discount will be honoured). Due to the additional administrative cost involved with processing an unaccompanied minor booking, a s ...
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Unfortunately, Virgin Australia does not provide special meals for Australia domestic flights, or for flights to/from New Zealand, the Pacific Islands, Bali and Phuket. Other International Destinations Virgin Australia offer ...
Guests travelling with infants and children can only take selected Child Restraint Systems (including car seats) onboard our aircraft. Note: To be considered for travel a Child Restraint System must be certificed for carriage in an aircraft and meet defined labelling/marking requirements. For m ...
Bassinets are only available on our Airbus A330-200 and Boeing 777-300ER aircraft. Bassinets are unavailable on flights operated by other aircraft types. Note: There are only a limited number of bassinets available on each applicable aircraft. These are offered on a first-come, first-served bas ...
Australian Domestic For information about travelling with a pet please visit Plan > Special Needs and Assistance > Pets. Note: Virgin Australia only accepts domestic dogs and cats for domestic travel within Australia, no other pets are permitted to travel on our aircraft. All Internationa ...
If you suffer from a medical conditions, we recommend you visit Plan > Special Needs and Assistance > Medical Conditions as some medical conditions may restrict your travel, or require clearance from a medical practitioner before you can fly.
Australian Domestic For information on fees and charges for a pet booking please visit Plan > Special Needs and Assistance > Pets. All International Destinations Virgin Australia currently does not accept any pets to be checked in for international travel. To organise carriage of your pet ...
Australian Domestic For information on cage requirements when travelling with a pet domestically please visit Plan > Special Needs and Assistance > Pets. All International Destinations Virgin Australia currently does not accept any pets to be checked in for international travel. To organ ...
