Help

Virgin Australia operate several types of aircraft. Boeing 777-300ER Airbus A330-200 Boeing 737-800 Boeing 737-700 Embraer E190 ATR 72-500 Fokker 100 For additional information, including technical details for each aircraft type, please visit Experience > Onboard the Flight > Our Fleet, o ...

You are permitted to take food and drinks onboard, however for safety reasons hot drinks and liquids are not permitted. Guests may also take advantage of the great selections on offer from our onboard menu. Note: Please refer to Enhanced Security Procedures when travelling internationally, as ...

The maximum length of a seatbelt is 129cm (51in). Extention seatbelts can be requested if required. To organise an extention seatbelt please contact the Guest Contact Centre

Virgin Australia guests can now use their mobile phones and transmitting devices when boarding via an aerobridge, and onboard the aircraft until the last aircraft door is closed for take-off. Guests boarding via the tarmac must turn off their phones and transmitting devices, as the aircraft may ...

Virgin Australia has a strict no-smoking policy onboard all of our flights. Smoking is not permitted anywhere on the aircraft, including in the lavatories.

Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Business Class and Premium Econonmy guests are privy to all-inclusive food and beverages, and can select items from our Luke Mangan partnered menu. Guests travelling in Economy Class can purchase food and beverages on all ...

Guests travelling with infants and children can only take selected Child Restraint Systems (including car seats) onboard our aircraft. Note: To be considered for travel a Child Restraint System must be certificed for carriage in an aircraft and meet defined labelling/marking requirements. For m ...

Virgin Australia and Virgin Samoa offer a range of fare types. Information about fare rules and inclusions can be found at Plan > Fare Types. However, if you are looking for information about the onboard inclusions across our range of cabin classes, please visit Experience > Onboard the F ...

We want to ensure you are safe and comfortable during your flight, so we have prepared some information on in-flight health; this is available at Experience > Onboard the Flight > In-flight Health.

For information on seating arrangements onboard our fleet of aircraft, please visit Experience > Onboard the Flight > Seat Maps.