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Australian Domestic Guests who are travelling with Virgin Australia can check in online, provided the following conditions are met: Your flight is scheduled to take-off within 24 hours (if you are travelling on a formal connection, your follow-on flight must also be scheduled to take-off withi ...
Your will be unable to access your booking online if your reservation details are incorrect, or if your booking was originally made through a third party (such as a travel agent). Please contact the intermediary with whom your original booking was made. Alternatively, if you require any additio ...
You may not be able to re-send your itinerary online if your reservation details are incorrect or if the booking was made through a third party. Please contact our Guest Contact Centre or the travel booker with whom you made your original reservation to check the details of your booking and to ...
If the link between Virgin Australia and your credit card provider is unavailable, your payment may be returned as pending until the system is back online. If you would like to check on the status of your booking, you can view your itinerary online and retrieve your booking; if your payment has ...
The cancellation fee payable will depend on your origin and destination, the fare type purchased, and whether you cancel your flight online or over-the-phone with the Guest Contact Centre. For our current cancellation fees, please visit Plan > Fees and Surcharges.
If you have not received your itinerary by email, please check the following. Ensure that you don't have spam filters, which may be moving the itinerary email to a junk or deleted items folder. During busy periods or instances where our credit card payment gateway is experiencing delays, there ...
Virgin Australia has a range of different fare types, some more flexible than others. If a fee is payable to change or cancel a booking, the fee amount will depend on the fare type booked and how the change or cancellation was made. For more information on fare types, visit Plan > Fare Types ...
For all flights operated by a Codeshare partner airline you will be required to check in at the check-in counter of the airline operating the flight. For example if you are on a flight operated by Air New Zealand as part of our Codeshare agreement, you will need to check in at the Air New Zeala ...
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Provided your original booking was made online via either the Virgin Australia or the Virgin Samoa website, and your nominated email address hasn't changed, you can access both past and present reservations through the View ...
Only guests who have checked in via our mobile platform can reprint their boarding pass at a Check-in Kiosk. If you have checked in online and subsequently misplaced your boarding pass, please proceed to a check-in counter or to the customer service desk at a terminal gate lounge, and one of o ...
Australia Domestic, New Zealand, the Pacific Islands, Bali and Phuket If you made your booking through the Virgin Australia or the Virgin Samoa website, you can change your flights online. Alternatively, you can cancel your booking by calling our Guest Contact Centre. Other International Destin ...
If your booking contains more than one guest and you do not want to change the flight for everyone in the resevation, please call our Guest Contact Centre.
Australia Domestic, New Zealand, the Pacific Islands, Bali and Phuket If you made your booking through the Virgin Australia or the Virgin Samoa website you can cancel your flights online. Alternatively, you can cancel your booking by calling our Guest Contact Centre. Other International Destina ...
If your booking contains more than one guest, but you just want to cancel a flight for a specific person(s) - and not everyone on the booking - please call our Guest Contact Centre.
Flights are confirmed at the time of booking, and therefore do not need to be re-confirmed prior to travel. If you would like to view your flight details, you can view your itinerary online at Bookings > Manage My Bookings > View Itinerary.
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket Provided your original booking was made online, via either the Virgin Australia or the Virgin Samoa website, and your nominated email address hasn't changed, you can access both past and present reservations through our view ...
If you have been provided with a flight credit because a) you have cancelled your Virgin Australia or Virgin Samoa flight, or b) your travel plans have been disrupted; you cannot currently add a password for this credit. Any person who who can correctly quote the Reservation Number (which holds ...
Australia Domestic, New Zealand, the Pacific Island, Phuket and Bali Provided that your booking was originally made using the Virgin Australia or Virgin Samoa website, and that your email address has not changed, you are able to access and re-send itineraries for past bookings online. You wil ...
Flights made in conjunction with a holiday package can only be re-sent to the original booking agent. Please contact the travel agent with whom your original booking was made to obtain a new copy of your itinerary.
If you have lost or misplaced your reservation number, please call our Guest Contact Centre.
