Help

Purchasing a New Gift Voucher Ordering a Gift Voucher online is easy. Simply visit our Gift Vouchers page and select whether you would like to purchase a AUD or NZD currency voucher. Virgin Australia Gift Vouchers come in a range of designs - simply select your preferred voucher and then comple ...

When you are ready to make your booking, go to www.virginaustralia.com and complete your booking online for any domestic or short haul international destination. You will be able to redeem your voucher at the payment page. For all long haul international flight bookings and Blue Holidays packag ...

On the scheduled day of delivery, your recipient will receive an email from postmaster@GiftVouchers.com advising them that they have been selected to receive a Gift Voucher. This email is sent for information purposes only and prompts the recipient to contact Wright Express if they do not recei ...

Your Virgin Australia Gift Voucher is valid for any scheduled Virgin Australia or Virgin Samoa flight, and any published Blue Holidays package. The Gift Voucher can also be used on Codeshare flights operated by Air New Zealand (Codeshare flights operated by other carriers cannot be booked). Blu ...

You are responsible for the safety and use of your Gift Voucher - you should therefore treat it like cash. If you have partially redeemed your Gift Voucher and it is lost or stolen, we are unable to replace or refund it. If you have not redeemed any of your Gift Voucher value, you can request t ...

Gift Vouchers are held in a 'pending' state for approximately three hours after purchase. This delay allows funds to be processed through fraud protection systems. Unfortunately, guests are unable to use their Gift Voucher during this period.

Unfortunately it is not possible to top up or reload your Gift Voucher, however, you may purchase another Gift Voucher. If you are using your Gift Voucher for payment on a booking that exceeds the funds available, you can use another method of payment (including credit card, debit card, flight ...

Virgin Australia Gift Vouchers are fully transferable and are accepted as payment for a booking in anyone’s name - so long as the person can quote the Gift Voucher number. Note: Any person who can correctly quote the Gift Voucher number will have access to the details of all bookings made ...

Virgin Australia's gift voucher service provider, Wright Express can assist you to troubleshoot your issue. Please contact their helpdesk: Within Australia: 1300 55 33 80 Within New Zealand: 0800 733 747 Or email: gvservice@wrightexpress.com.au

Wright Express are the Gift Voucher services provider for Virgin Australia. For more information about Wright Express please refer to their website at www.wrightexpress.com.au.

If you did not receive your order payment confirmation upon completion of the transaction, please contact Wright Express on 1300 553 380 (within Australia) or 0800 733 747 (within New Zealand) and quote the credit card number used to purchase the Gift Voucher.

Gift Vouchers are valid for 12 months from the date of issue, and will expire at midnight on the expiry date stated on the front of the Gift Voucher with no extensions to the expiry date. Note: The expiry date relates to booking date, not travel date. You can use your Gift Voucher more than onc ...

If you are within Australia or New Zealand, you can check your Gift Voucher balance, expiry date, or terms and conditions by calling Wright Express, Virgin Australia's voucher services provider. Australia: 1300 553 380 New Zealand: 0800 733 747 If you are calling from anywhere else in the worl ...

Your Virgin Australia Gift Voucher can be redeemed for any scheduled Virgin Australia or Virgin Samoa flight, and any published Blue Holidays package which is booked through the Guest Contact Centre. Unfortunately, we do not accept Gift Vouchers for payment at the airport, in the Virgin Austral ...

Gift Vouchers can only be used as payment for reservations where the booking currency is the same as the Gift Voucher currency.