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Australian Domestic Bookings for travel within Australia can be paid for using any of major credit card, including Visa, MasterCard, American Express and Diners Club. If you are booking online, you can also make payment using the POLi Direct Debit payment option or PayPal, linked to your bank a ...
For travel to/from international destinations other than Bali and Phuket, you may elect to make payment with BPAY. These payments must be made by midnight (local time of the departure port) on the day of booking else the booking will be cancelled.
Guests who have special needs, or who require assistance should contact the Guest Contact Centre to ensure that we have all the information we require to make your travel as hassle-free as possible.
If you have entered the wrong Biller Code or Customer Reference Number, please contact your financial institution for assistance. If you have accidentally paid for the booking twice, you will need to contact your financial institution to reverse the second payment. If you have accidently over-p ...
A BPAY payment is a normal account transaction, so you may need to check with your financial institution to see whether any fees or charges apply. However there are no additional fees or charges collected by Virgin Australia for a BPAY payment.
In conjunction with our alliance and Codeshare partners, Virgin Australia is now provides round-the-world fares. For more information, or to make a booking, please call our Guest Contact Centre.
Our interactive route map allows guests to view all Virgin Australia and Virgin Samoa routes by orgin or destination port, and links guests directly to our flight schedule. Information about the destinations we fly to can be found at Plan > Destionations > Destination Guides.
Arrival and departure information for Virgin Australia and Virgin Samoa flights cand be found at Bookings > Flight Statuts > Arrivals and Departures or by calling our Guest Contact Centre.
While POLi is designed for Windows and does not work with the standard Mac settings, there are two options available for Mac users to make a POLi payment. Firstly, the Boot Camp software that comes standard with your Mac will allow Windows to run natively, meaning it restarts the Mac in PC mode ...
Australian Domestic, New Zealand, the Pacific Islands, Bali and Phuket BPAY is not a valid payment method for flight bookings to these destinations. However, guests are able to book online using POLi - an online payment service that allows payment to be made directly from your bank account. Ot ...
