Return to FAQ Home > Fees and Surcharges
There were 7 questions found in this category:
PayPal charge Virgin Australia for all transactions, and our PayPal surcharge is a means of recouping this expense. This fee is only paid when making a payment for a new booking from your PayPal account, and is non-refundable, even if you are travelling on a refundable ticket. You are able to a ...
Australian Domestic Bookings for travel within Australia can be paid for using any of major credit card, including Visa, MasterCard, American Express and Diners Club. If you are booking online, you can also make payment using the POLi Direct Debit payment option or PayPal, linked to your bank a ...
Financial institutions charge Virgin Australia for all credit card and debit card purchases, and our credit card surcharge is a means of recouping this expense. This fee is only paid when making a credit card or debit card payment, and is non-refundable, even if you are travelling on a refundab ...
Australian Domestic If your carry-on baggage is greater than the allowance and you try to bring it onboard, you will be advised at the gate that the bag is too large for the cabin and it will need to be treated as checked baggage. Your bag will be tagged at the gate and checked into the aircraf ...
The cancellation fee payable will depend on your origin and destination, the fare type purchased, and whether you cancel your flight online or over-the-phone with the Guest Contact Centre. For our current cancellation fees, please visit Plan > Fees and Surcharges.
Virgin Australia has a range of different fare types, some more flexible than others. If a fee is payable to change or cancel a booking, the fee amount will depend on the fare type booked and how the change or cancellation was made. For more information on fare types, visit Plan > Fare Types ...
For current information about our fees and surcharges for Virgin Australia and Virgin Samoa bookings, please visit Bookings > Fees and Surcharges.
