IMPORTANT MESSAGES:

Unsolicited Phone Calls

Experience

What is Wireless In-flight Entertainment?

Wireless In-flight Entertainment is a new state-of-the-art entertainment system that allows you to wirelessly stream content to your own portable device onboard. There is a server on the aircraft that holds the content and it is distributed to your device through wireless access points located throughout the aircraft.

Is Wireless In-flight Entertainment available on all aircraft?

Virgin Australia is progressively rolling out Wireless In-flight Entertainment across its domestic and international short haul fleet. The system is offered on selected flights operated by equipped Boeing 737-800 and Embraer E190 aircraft.

How can I access Wireless In-flight Entertainment?

If you’re using an iPad®, iPhone®, iPod touch® or Android phone or tablet, you will need to ensure you have downloaded the App prior to departure. You can download Virgin Australia's In-flight Entertainment Apps from the App StoreSM or Google Play Store.

If you are using a laptop, you simply need to have downloaded the correct version of Microsoft® Silverlight® software, and then loaded the Wireless In-flight Entertainment test page while connected to the internet to confirm that your software settings are compatible.

The App for Android devices works with selected phones and tablets using the Android operating system versions 3.2 Honeycomb, 4.0.4 Ice Cream Sandwich and 4.2 Jelly Bean. Windows phones and tablets are currently not supported on the Wireless In-flight Entertainment system. Virgin Australia is working to increase the availability of the system on additional devices.

I have Microsoft Silverlight installed but I cannot connect to the Wireless
In-flight Entertainment system - why?

You need to ensure you have Silverlight version 4.2 or later installed on your laptop with the correct settings configured to be able to connect to the Wireless In-flight Entertainment system. You can check you have a compatible version of Silverlight with the correct settings by loading the test page while connected to the internet.

My laptop runs Windows 8 and has the latest version of Microsoft Silverlight – why might I be encountering a “plug-in” error message when trying to access the Wireless In-flight Entertainment system?

Windows 8 has two browsers, both called Internet Explorer. One browser is accessible from the Metro interface, while the other browser is accessible only from the desktop environment. While the desktop browser allows the use of plug-ins like Silverlight, the Metro browser does not. As a result, the Wireless In-flight Entertainment system is only accessible in the desktop environment. If you are using Windows 8 with Silverlight and encounter a plug-in error message when trying to access the Wireless In-flight Entertainment system, please ensure that you are using the browser from the desktop.

Can I use the Wireless In-flight Entertainment system if I have not downloaded a Virgin Australia In-flight Entertainment App or Microsoft Silverlight?

No. The Wireless In-flight Entertainment system requires the correct App or Silverlight to be downloaded on your device prior to departure.

What content will be available?

You will be able to access hundreds of hours of movies, TV shows and music. There is also a survey, so you can tell us about your experience.

Can I control when the content starts and stops?

You can control the viewing of the content. Just keep in mind the length of your flight so that you don’t miss the end of your program!

Can I continue to access Wireless In-flight Entertainment content after my flight?

You can only access the Wireless In-flight Entertainment system while on board the aircraft.

Can I access the Internet or use social media applications?

No, you cannot access the Internet or use social media applications. The wireless signal your device receives is local to the aircraft only, and is not connected to the Internet.

Can I use voice or SMS services during flight on an aircraft equipped with Wireless In-flight Entertainment?

Mobile phone services (voice and SMS) are not available during flight.

When can I connect to the Wireless In-flight Entertainment system?

You can use the Wireless In-flight Entertainment system from when the fasten seatbelt sign is turned off after take-off until it is illuminated again for landing.

Do I still need to select Flight Mode on my phone / tablet?

You will still need to select Flight Mode on your phone / tablet and switch it off prior to take-off when flying on an aircraft equipped with the Wireless In-flight Entertainment system. After the seatbelt sign is turned off, you will need to enable Wi-Fi on your device to access the system.

What if I don’t have my own compatible device?

Virgin Australia Business class and Premium Economy guests will be provided with Tablets for complimentary use while on board. On some flights the Tablets can be used to access Wireless In-flight Entertainment; on others, the Tablets offer a pre-loaded selection of movies, TV shows and music. Find out more about other In-flight Entertainment options that may be available.

Is streaming through Wi-Fi technology safe? Why can I now have the Wi-Fi settings on my device turned on during flight?

Wi-Fi streaming in-flight is completely safe on board aircraft with the correctly installed Wireless In-flight Entertainment system. Devices are still required to be switched off during take-off and landing. Virgin Australia has undertaken extensive testing and has received approval for use of the system from the relevant aviation safety authorities.

I used to have to “activate” the App after downloading or updating it – is this still required?

We have improved the functionality of our In-flight Entertainment App so that it is fully configured as part of the download (and update) process. It is no longer necessary to activate the App.

Can I provide feedback on the Wireless In-flight Entertainment system?

Virgin Australia welcomes your feedback on our new Wireless In-flight Entertainment system. Please complete the on board survey “Your Say” or use the Guest Relations feedback form.

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Microsoft, Windows and Silverlight are registered trademarks of Microsoft Corporation in the United States and other countries.