Update as at 3:30pm AEDT Friday 27 November 2015
UPDATE ON FLIGHTS BETWEEN AUSTRALIA AND DENPASAR (BALI)
The latest advice from our team of meteorologists, senior pilots and the Volcanic Ash Advisory Centre is that conditions for flying in the vicinity of Denpasar Airport have deteriorated and it is unsafe to operate our scheduled services today, Friday 27 November 2015.
As a result, Virgin Australia has cancelled all flights between Bali and Australia today. Tomorrow’s flights are currently under review.
An update on flights departing Australia and Denpasar tomorrow, Saturday 28 November, will be provided at 12 noon tomorrow when we have more information from the Volcanic Ash Advisory Centre.
Guests whose flights have been cancelled will be advised of their new flight details via SMS or email, or they can contact the Guest Contact Centre on 07 3119 7019 (from Australia), 00 1803 061 2002 (from Indonesia) or +61 7 3119 7019 from other international locations. If travel was booked through a travel agent or a third-party website, we advise guests to make contact with that party once Virgin Australia has advised that flights have recommenced.
We would like to thank all of our guests for their patience and assure you that we continue to monitor the situation closely to ensure you reach your destination as soon as possible. The safety of our guests and crew is our highest priority and we will keep you updated as new information becomes available.
The following flights are returning to origin today, Friday 27 November 2015:
VA55 PER - DPS
VA41 BNE - DPS
VA49 MEL - DPS
The following flights have been cancelled today, Friday 27 November 2015:
VA65 SYD – DPS
VA70 DPS - SYD
VA62 DPS - PER
VA33 ADL - DPS
VA34 DPS - ADL
VA44 DPS - BNE
VA54 DPS - MEL
VA43 BNE - DPS
VA64 DPS – SYD (28 November)
Virgin Australia is advising guests currently in Bali not to travel to Denpasar Airport without a confirmed rebooked flight.
Guests who currently have a travel date to Tuesday 1 December 2015 (inclusive) and have not yet commenced their journey to Bali, have the following options:
- Receive a full travel credit
- Velocity Frequent Flyer Reward Seat bookings can receive a full refund of Points.
- Change their booking to the same destination on a different date without a fare difference being charged, up to and including 28 February 2016 (Excluding between 18 December 2015 and 10 January 2016 inclusive, where fare differences will apply).
- Change their booking to an alternative destination^ without change fees, up to and including 28 February 2016 (Excluding between 18 December 2015 and 10 January 2016 inclusive, where fare differences will apply).
^Alternative destinations available for travel without change fees or fare differences include any Australian port.
Any of the above options can be done by contacting our Guest Contact Centre on 07 3119 7019 (from Australia), 00 1803 061 2002 (from Indonesia**) or +61 7 3119 7019 from other international locations.
Any guests due to travel to or from Denpasar are encouraged to check the status of their flight on our website here
*This number must be called from a fixed Indonesian landline with an International Direct Dialling facility – this number does not work on mobiles and payphones.