Virgin Australia has received reports of unsolicited calls from entities claiming to be from our airline. The content of these calls relate to prizes, vouchers, travel credit and cancelled or rescheduled flights, with the caller eventually asking for a valid credit card or personal information.
These calls are not from Virgin Australia and are fraudulent.
As with any suspected scam call we strongly advise customers to hang up immediately. If you have provided your credit card number during the course of an unsolicited call, please contact your financial institution immediately.
Virgin Australia has reported this scam to the authorities, and are continuing to investigate.